Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! Our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team. From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.
What We Offer
A collaborative, transparent, and engaging culture, working with awesome technology!
Competitive salary and flexible benefits
Extensive North American Best in-class Training
A collaborative, transparent, and engaging culture, working with awesome technology!
Paid Professional Development time and opportunities for career growth for a global organization
Plenty of vacation and personal days
Flexible work options
Lucrative employee referral program
Employee benefits including RRSP matching and WorkPerks (corporate discounts on travel, fitness programs, and shopping!)
Vibrant social crew to organize team events, fundraising, and community initiatives
Endless opportunities to learn and grow
What You'll Be Doing
The Customer Support Associate will be responsible for delivering exceptional customer service to support KMBS current and future business requirements and needs.
Order Processing
Review and audit all sales transaction documentation packages for accuracy and completeness
Process hardware orders and credits/corrections
Ensure all orders are progressing through the various stages to meet delivery dates to customers
Provide prompt customer service and support to customers, branches and dealers
Regular status reviews of all outstanding and completed matters; ensure data in reporting systems is accurate
Investigate and resolve reported matters in a timely manner
Process MyKMBS activation requests Delivery and Install Scheduling
Manages entire delivery experience for our customer; owner of initial Web Scheduler process
Recognize at risk delivery dates and bring those forward to team leader/manager
Contacts customer to coordinate date and time of install
Confirms with customers IT/Network administrator readiness for installation and/or removal of current systems
Ensure notification is provided to Sales Rep of equipment movement status; KIT updated timely and accurately
Ensure notification is provided to other departments of equipment installation; Service Department and Customer Trainers added to Web Scheduler data
Equipment Moves and Pick Ups
Review documents submitted for accuracy and completeness
Verify charges have been approved internally and by customer
Ensure any lease obligations have been considered - Process and schedule within needed timelines
Maintenance and Cyclical Billing
Audit paperwork for accuracy and completeness
Process orders to setup new maintenance contracts
Supply data required for contract renewals and updates
Resolve issues as needed so contracts bill correctly
Investigate and Resolve Customer Issues
Take a lead position for all hardware related issues and follow through to completion
Review and resolve IW54 tickets assigned
Liaise with other departments to resolve customer issues
Review and recommend customer service procedures that will improve efficiency and customer satisfaction
Who You Are
Excellent interpersonal and communication skills both verbal and written
Organized and self-motivated with the ability to multi-task
Ability to prioritize work assignments
Customer Service oriented with effective customer interaction skills
What You Need
College Business Diploma and/or 3-5 years relevant experience an asset
Bilingual in French and English is considered an asset, however, not mandatory.
SAP experience is beneficial
Pleasant telephone manner
Ability to work effectively under pressure
Knowledge of warehouse and service area procedures
Proven Customer service and warehouse operations experience.
MS Office experience including MS Word, Excel and Outlook.