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Customer Success Manager

Audience Republic
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : one year ago

Audience Republic is an all-in-one marketing platform for events, venues, artists & creators. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, Elton John, RUFUS DU SOL, ODESZA, Flume, Marshmello.

We are fast growing technology startup in B2B SaaS, and have raised $10M from investors.


What will you do?

  • You will be responsible for Customer Success for North America, and work with the Sales, Marketing & Product Team
  • Ensure our customers are properly on-boarded and are getting value from our platform
  • Regularly interact with our customers to ensure they are using & gaining value from our platform
  • Responsible for measuring our NPS score, and driving it up over time
  • Identify and track metrics around user engagement, to ensure we're driving user engagement up over time
  • Pre-emptively identifying customers that are at risk of churn and doing something about it
  • Identifying up-sell and cross sell opportunities and delivering against set renewal targets
  • Assist customers launching marketing campaigns and ensuring they are using best practices

You are someone who

  • Has at least 2 years experience in Customer Success for a SaaS company
  • Has experience working in a startup environment
  • Has experience in or a keen interest in the music or events industry- we want someone who genuinely wants to help our customers!
  • Is based in either Canada or USA

Why you will love it here:

  • Work with a team of incredibly smart and AMBITIOUS people
  • We use the absolute BEST software, tools & equipment to do our job
  • We ONLY hire other smart, ambitious people who LOVE to learn and grow
  • Your input will be absolutely CRITICAL to the success of the company in all areas – not just customer success but across marketing, product and sales

Skills
  • Analytical Skills
  • Communication
  • CUSTOMER SERVICE
  • Customer Success
  • Customer Experience

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