This high-touch position requires a strong attention to detail and follow through. The ideal candidate will have a passion for technology, is obsessed with helping customers succeed and loves working in a fast-paced environment.

• Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts.
• Relentlessly strive for senior level (C-level) engagement at Kiteworks customers.
• Be a fanatic advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that deployments are successful.
• Independently provide ongoing and proactive vision and guidance regarding initiatives at assigned customers.
• Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Kiteworks team.
• Nurture customers regarding the utilization of their purchased solutions and the value derived.
• Monitor customer health, identify risk, develop success plans and deliver recommendations.

• Strong enterprise customer skills, with a high level of professionalism and ability to work in complex situations.
• Minimum two-years enterprise sales experience
• Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. Includeing presentation skills for technical as well as business driven initiatives.
• Ability to drive value propositions with customers and provide guidance for their long term success
• Fast learner who can understand and articulate technology at any level.
• Must be self-motivated, able to multi-task and manage priorities effectively and work well as a part of a globally distributed team.
• Must have a positive attitude and high energy level to inspire the team and to create great relationships with our valued customers.
• Bachelor’s degree in technology or related field preferred.
• Ability to travel 25%.
• Small company experience strongly preferred.

Company Overview:

Kiteworks’ mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of their organization, significantly improving risk management and ensuring regulatory compliance on all sensitive content communications

Perks and Benefits

• 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
• Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Eligible donation match program
• Referral Bonuses
• Stock equity -- every employee is granted stock options when they walk in the door

Hiring Process

Please note that visa sponsorship is not available for this position. Kiteworks is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join Kiteworks.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Kiteworks does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have an active, signed agreement with Kiteworks