Customer Success Manager
Auvik- 5000 - 6000 USD per Month
- Full Time
- Posted : 4 weeks ago
Why should you consider joining Auvik?
What's this role about?
At Auvik the #1 rule of the Auvik Way is to Wow our Customers! The Customer Success team is the forefront of how we do this. You'll be part of an all star team that is focused on working with their customers to help them realize the full value of their Auvik services. Internally you'll partner with Marketing, Onboarding, Product, Sales and Support to ensure a smooth customer experience. With tool assistance and automation, you'll manage upwards of 200 accounts of varying sizes. You'll work to mitigate churn, and maximize growth by driving product adoption, introducing customers to additional product use cases, and engaging with customers to help them understand and advocate the value of the tool in their organizations.
What will I be doing?
This is a customer-facing role at a software company so you'll be constantly drawing on both your people and technical skills. Every day, you will:
What are we looking for?
Are there bonus points?
Yes! We'll give your application extra credit if you have one or more of these:
About Auvik
Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.
Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas' Fastest Growing Companies list.
We're focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don't worry about it. Just let us know what you need when we reach out to schedule and we will make it work!
Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
Skills
- Account Management
- Business Value
- CSM
- Communication
- IT Infrastructure Operations
