Customer Success Manager (Fully Remote)
Passion.io- 5000 - 6000 USD per Month
- Full Time
- Posted : one year ago
PASSION.io
helps people to make their dreams a reality by learning the skills from
successful people. We call these successful people “Creators” and our mission
is to empower these Creators to help millions of people by providing the
platform to turn skills into mobile apps and we give them everything they need
to run a successful online business from concept to monthly payout check. We
are an international remote team with the majority of our business in the US.
We have an exciting opportunity for an experienced Customer Success Manager to
join our fast growing CS team. This team is new, so your experience,
entrepreneurial approach and passion for customer experience will have a huge
impact.
As a Customer Success Manager, you are responsible for driving our Ultimate
Plus customer’s experience and overall success. You are deemed the ultimate
“customer advocate and champion” from initial Kickoff goal setting, to
identifying growth opportunities for assigned accounts, driving adoption and
expansion, inspiring and nurturing each account to ensure on-time renewals and
overall retention.
Requirements
What you'll bring to the team
- 1+ Year working in a direct
customer facing role within SaaS.
- You are customer obsessed.
- Master communicator in
English (other languages in addition are welcome, d’accord? ;)
- You are experienced at
proactive engagement during the customer journey, and know the moments
that matter.
- As a solver by nature, you
eagerly look for new ways to do things that help t improve customer
experience and value.
- Organization and project
management are second nature to you.
- You are team and goal
oriented, with an ‘impact first’ and “take initiative” mindset.
- You love to help customers
and also team members as a peer.
- Must work dedicated US hours
(including Pacific Time zones).
What
You'll Be Working On
- Manage a portfolio of our
premium customers, across the entire lifecycle.
- Further test and improve
playbooks, aligning to key moments that matter for time to value, feature
adoption, expansion, and renewals.
- Dig into data to pull
actionable insights that help to guide and measure .
- Engage proactively with your
clients, ensuring high engagement and activity rate from customers .
- Ensure your customers
maintain high health scores, and proactively and creatively engage and
solve for those who don’t.
- Collect and share insightful
feedback from our customers back into other CS teams, marketing, and
product .
- Work closely with other
teams on cross-functional projects/OKRs aimed to improve retention.
Benefits
What we offer you
- Steep learning curve: Expect
the steepest learning curve you have ever experienced—we are building a
playground at passion.io to become the best version of ourselves. Meet and
work with successful people worldwide to learn their success secrets.
- Values-based company: Be
part of an open, honest, creative, and results-driven environment where
your opinion is highly valued. We want to change the world for the better
by providing value to others.
- High-growth environment: You
will be part of a strongly growing company, with the opportunity to
develop into a key contributor with crucial responsibilities.
- Personal and professional
development: You will tackle projects across departments and thereby gain
an invaluable tool box for successfully tackling bigger and bigger
challenges.
- Autonomy / entrepreneurial
work-style: You will only be measured by the results you produce and are
in the driver’s seat, with full flexibility.
- Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish
Skills
- Communication
- Customer Success
- Customer Experience
- Project Management
- Analytical Skills
