Customer Success Manager (Remote)
Catapult Learning- 5000 - 6000 USD per Month
- Full Time
- Posted : one year ago
Description:
Position at FullBloom
About Us:
The 7,000+ educators and healthcare professionals employed by FullBloom
are driven by a common purpose: to positively impact the educational,
behavioral, and social-emotional welfare of every child with whom we engage, no
matter the student’s individual circumstance. We dedicate our careers to
improving outcomes for at-risk and struggling youth, including those with
learning and emotional disabilities. In doing so, we play a truly crucial role
in the lives of the children, their families, and their communities. Our
purpose drives performance, and we are looking for individuals who want to make
an impact.
The Opportunity:
FullBloom is seeking a Customer Success Manager of Professional
Development (PD) Services. We are looking for someone with account management
experience in the edtech industry to support the customer experience as it relates
to our newest PD technology platform. The Customer Success Manager will work
collaboratively across teams to ensure our customer onboarding kit and support
resources make the customer experience a seamless one and one that promotes
renewal. Building trusted relationships and driving renewals will be an
integral part of this role. We are looking for someone who is ready to join a
fast-paced, fast-growing organization.
The Responsibilities:
Product Expertise and Collaboration
- Become an expert in PD products,
specifically PD technology products
- Develop product onboarding
resources that enhance the customer onboarding experience
- Define and execute product
engagement strategies with customers to deepen engagement and usage
- Develop and maintain strong
working relationships with product, marketing, sales, and services teams
- Act as a strong customer
advocate across all areas of the product
Account Management:
- Collaborate with district
and school leaders to plan effective implementations
- Onboard new customers,
including demonstration and ongoing support
- Oversee Customer Success
lifecycle processes to ensure assigned accounts have positive customer
experiences, meet set utilization targets, and achieve desired outcomes
with PD services
Performance Metrics:
- Drive key metrics related to
product implementations, including customer health, customer utilization,
renewal rates, expansion opportunities, engagement data, etc.
The Qualifications:
Experience
- 3+ years of customer account
management experience in the K-12 non-public and public education market
- Experience working in a
business selling into the K-12 public school market
Education
- Bachelor’s degree, MBA or
other Master’s degree preferred
Other skills and
capabilities
- Exceptional track record of
customer account management and product support to grow a business
- Ability to diagnose common
customer needs and issues, and to translate those needs into actionable
solutions
- Exceptional written and oral
communication skills, including the ability to communicate to all
organizational levels, to develop strong presentation materials, and to
concisely summarize information for all audiences
- Excellent organizational and
time management skills
- Highly detailed and
organized
- Strong analytical and
problem-solving skills
More About FullBloom:
FullBloom provides education and behavioral health solutions that create
better life outcomes for children and their families, regardless of the
learning obstacles and other challenges they face. The company’s team of more
than 7,000 education and healthcare professionals work to achieve measurable
and sustained academic and behavioral gains through evidence-based programs
that include special education, Applied Behavior Analysis (ABA) therapies,
intervention services, and professional development. Founded in 1976 and
headquartered in Camden, New Jersey, FullBloom supports more than 100,000
children and families, over 1,000 school districts, and more than 25,000
teachers annually across its three divisions, Catapult Learning, Specialized
Education Services, Inc. (SESI), and Little Leaves. FullBloom is accredited by
Cognia/AdvancED and the Behavioral Health Center of Excellence.
Skills
- Customer Relationship Management (CRM)
- Customer Success
- Analytical Skills
- Communication
- Customer Experience
