Call Center Representative
Aston Carter- Posted : 12 months ago
Description:
- Will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions.
- Will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.
- Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
Schedule: M-F, 8am to 7pm EST (must be available to work 8 hours during this timeframe)
Location: 100% Remote, must be located in either CST or MNT
Pay Rate: $15-$16 per hour (weekly pay)
Duration: 2 month contract (possibility for extension)
Top Skills Details:
- Inbound Calls
- Outbound Calls
- Microsoft office
Additional Skills & Qualifications:
- Call Center experience is preferred but not required (top employee came from 6 years at Apple)
- Tech and computer savvy
- Ability to multitask and work in a fast pace environment
- Ability to work with multiple systems
- Strong communication skills
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Skills
- call center
- recruiting
- tech support
- customer support
- staffing
