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Support Representative (Contract Position)

  • 33 - 33 USD per Hour
  • Full Time
  • Posted : 2 weeks ago

About the job

inquirED is seeking a Support Representative to further our organization's mission of inquiry for every student. We know when teachers use our digital inquiry-based social studies curriculum they often turn to us for support both technical and instructional. Our support team is the first line of response, and for many teachers, the first point of contact with inquirED. We are looking for a person with a passion for making teachers' lives easier so they can better serve their students.


In this role, you will respond to support requests to meet teachers' immediate needs during the busy back-to-school season!

We're looking for someone with the following qualifications:
  • Empathetic: You’re able to understand and relate to the concerns of teachers
  • Tech Savvy: You pick up new technology quickly and love learning how things work
  • Self-motivated: You’re comfortable working independently in a remote environment
  • Communicative: You can explain technical concepts to non-technical audiences to drive issues to a resolution
  • Solutions Oriented: You have an eye for identifying problems and love providing creative solutions
  • Collaborative: You’re passionate about uplifting others and sharing ideas, resources, and responsibilities with your teammates
  • Teaching Experience: You’ve worked with or in K-12 schools or districts
  • Bonus: You have experience with industry tools such as Zendesk, Slack, Guru, etc.


Why Join Us?
  • Mission-driven organization
  • Small team, quick decisions
  • Remote team – geographically flexible
  • Please note that because of high application volume, we are only able to respond to applicants moving forward in the process.

This role is a contract position; June 2023 - September 30, 2023. The base compensation range for this role is $33/hour.

This position will generally require availability between the hours of 9-5 Monday through Friday.

  • Communication
  • Customer Support
  • Customer Experience
  • Phone Etiquette
  • Technical support

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