The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Contractors must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient’s rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Contractors must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Write, develop, copy, and edit patient education content for Stanford Health Care with an emphasis on health literacy strategies.
Guide the writing and content creation process, bringing projects from concept to completion and ensuring brief requirements and deadlines are met.
Collaborate with clinical team throughout Stanford Health Care settings to assess and manage patient education requests.
Ensure consistency of messaging and tone across all channels and touchpoints.
Lead initiatives to update and enhance existing content. Mentor and support other writers, including providing guidance and direction to freelance writers and outside content vendors.
Contribute solutions based on a solid understanding of best practices in health patient education, including how to structure and optimize content.
Leverage research, insights, data and relevant trends to inform writing best practices and copy guidelines.
Present creative and content choices confidently and have a point of view on best overall presentation and delivery of content.
Manage multiple projects simultaneously in a fast-paced, dynamic environment. Build consensus and work effectively with all cross-functional team members, driving collaboration and continual improvement.
Requirements
MINMUM QUALIFICATIONS
Education Qualifications
BA or equivalent required, preferably in health sciences or health education.
Experience
Five (5+) years professional writing and editing experience
Due to the training curve, we would prefer to have an experienced person in the health education or communication field. This person would need to be able to write in "plain language/health literacy" and be very comfortable in Microsoft Office applications. We will ask for examples of their writing styles.
Knowledge/Skills & Abilities
Experience with, and demonstrated understanding of, health care systems and content.
Experience in translating complex medical information into plain language for patient information.
Proven excellence in writing and editing.
Thoughtful and strategic approach to problem solving
Exceptional attention to editorial detail.
Ability to manage multiple projects on short deadlines.
Strong interpersonal skills, and ability to give and receive constructive editorial feedback.
Understanding of content strategy and content management systems.
Comfortable operating independently and collaboratively. Strong portfolio indicating versatility with examples of various forms of writing and approaches.