Account Director

• 5000 - 6000 USD per Month
• Full Time
• Posted : 11 months ago

VERB is a digital marketing agency located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, and travel brands—and with our employee travel credit, it’s easy to experience them for yourself. We take a balanced approach to work/life and have fun at the office– or wherever we happen to be working. We are passionate about exceeding expectations and we thrive on jobs other agencies might find too big, or too difficult, or too fast

Sound good? Great, here’s who we’re looking for…

VERB is looking for an Account Director, who will be the key point of contact between the client and the agency. The Account Director nurtures and grows the client relationship, while being a source of ongoing leadership, strategy, and collaboration.

The Account Director also presents effective, strategic solutions and recommendations across a collection of high-profile clients. Working with various project teams within the organization, they ensure projects are delivered within deadlines, adhering to the approved strategy, and of the highest level of quality. Internally, Account Directors are supported by a collaborative client service team as well as teams across the agency in an environment that’s welcoming, inclusive, and promotes ongoing growth and learning.

What You Will Do:

• Independently manage client relationships and projects, proactively offering sound solutions to issues
• Identify and echo clients’ business needs, ensuring that every product and deliverable is aligned and reflective of their needs
• Identify opportunities to grow accounts by proposing and introducing new solutions and services based on your clients needs
• Make strategic and proactive recommendations to clients, ensuring proper resource planning to meet deadlines
• Foster and nurture a positive relationship with clients, both internal and external, through frequent, professional, and strategic communication
• Be responsible for the overall project timeline, with the support of Account Coordinators and Project Managers
• Be responsible for overall project budgets and work to find efficiencies and keep projects within scope
• Keep senior management informed of project progress, ensuring that potential issues affecting client services and projects are communicated early and resolved
• Collaborate with all relevant VERB departments, engaging subject matter experts on projects and new initiatives
• Provide mentorship and leadership to Accounts team members, including assisting with onboarding as required
• Own the final quality control for all client-facing deliverables
• Identify process improvements within the organization and work with senior management to develop and implement improvements across projects
• Be a champion for positive employee morale by encouraging and energizing the wider VERB team
  
  

• 5+ years of relevant experience
• Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience
• Demonstrated ability to clearly and confidently present to clients and internal management
• Experience managing multiple, simultaneous, projects involving cross functional teams with budget, schedule, and resourcing constraints
• Previous experience successfully managing large-scale and complex projects with an ability to strategize for high-profile client portfolios
• A strong understanding of digital marketing, web development technologies and the design lifecycle
• Ability to mentor team members, ensuring to be responsive to questions and support career development
• Must be comfortable working outside of regular work hours with hours sometimes extending beyond a regular work week
• Strong attention to detail
• Excellent written and verbal communication
• Highly organized with the ability to function in a fast-paced business environment
  
  

• 100% premium share option for Group Health Insurance (medical, dental, vision), with a health spending account to top up your claims
• Company matching RRSP program
• Top up for Parental/Pregnancy leave
• Remote and flexible work arrangements
• Transit and fitness discounts
• Recreational sports teams
• Learning and development opportunities with a multitude of resources
• Internal recognition programs

Skills

• Digital Marketing
• Public Relations
• Resource Planning
• Client Services
• Communication