Express Scripts

Subscribe job alerts


Remote Job

Inside Sales Representative - Express Scripts - Remote

Express Scripts
  • 23 - 23 USD per Hour
  • Full Time
  • Posted : 10 months ago

  • This position is remote, must in live one of following states: Texas, Florida, Georgia, Pennsylvania, Illinois, Tennessee, Missouri, Arizona, Ohio**
Please took at your time zone to determine training schedule & post training schedule.


Training Schedule


EST: Monday – Friday 9:00AM – 5:30PM


CST: Monday – Friday 8:00AM – 4:30PM


MST: Monday - Friday 7:00 AM - 2:30 PM


PST: Monday - Friday 6:00 AM - 3:00 PM


Post Training Schedule


EST: Monday – Friday 10:30AM – 7:00PM EST


CST: Monday – Friday 11:30AM - 8:00PM CST


MST: Monday - Friday 10:30AM – 7:00PM MST


PST: Monday - Friday 9:30AM - 6:00 PM PST


Roles And Responsibilities


  • Contact targeted patients via inbound and outbound calls to educate them on maximizing their use of Express Scripts Home Delivery Pharmacy.
  • Take overflow of patient calls to assist with converting to Express Scripts Home Delivery or answering any basic customer service questions and order status related questions.
  • Research and understand Express Scripts services as well the patients plan design in order to effectively educate our patients on home delivery.
  • Collaborate with internal business partners when needed to resolve patient issues and answer questions in pleasant, clear and concise manner.
  • Other special projects as assigned.


As an Inside Sales Representative, you will work with patients, managing inbound and outbound calls where you will be responsible for understanding the members benefit plan design to convert prescription medication needs from retail pharmacies to the Express Scripts Home Delivery pharmacy. Specifically, you will provide insights on the options available for customers to have their prescriptions filled by the Express Scripts Pharmacy, educating them on the safety and convenience of our services.


This role is on the front lines with patients, addressing customers with care, detail, and most importantly, empathy. To be successful you should be able to build instant rapport, achieve customer satisfaction, and close the sale. A top Inside Sales Representative should be able to work in a fast-paced rewards driven workplace. Ideal candidates will be energetic, positive, and organized professionals who are able to effectively create relationships within the healthcare market.


Scope


Targeting patient population with the purpose of driving script volume and revenue to Express Scripts Home Delivery Pharmacy.


Knowledge And Abilities


  • Ability to professionally influence patients to utilize Express Scripts Home Delivery Pharmacy by use of informative practices.
  • Excellent oral and written communication skills including the ability to explain and answer questions clearly and concisely.
  • Problem solving skills including overcoming objections.
  • Ability to adapt in a dynamic work environment.
  • Work in a fast-paced environment and quickly learn internal applications and systems.


Qualifications


  • High School Diploma / GED required.
  • 2+ years Customer service experience or sales experience preferred.
  • Excellent phone and sales skills
  • Relevant experience with customer service
  • Call Center experience preferred
  • General PC knowledge including Microsoft Office and Internet
  • Ability to professionally influence members to utilize Express Scripts Home Delivery Pharmacy


What Else You’ll Love About Working Here


  • Benefits that start on day one
  • Fun, friendly, and unique culture – Bring your whole self to work every day!
  • Choice of three unique medical plans
  • Prescription Drug, Dental, Vision and Life Insurance
  • Employee Contributions for HRA and HSA accounts
  • 401K with Company Match
  • Paid Time Off and Paid Holidays
  • Tuition Assistance


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.


For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.


This role is also anticipated to be eligible to participate in an annual bonus plan.


We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.


About Evernorth Health Services


Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.


Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.


The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Skills
  • Inside Sales
  • inbound
  • CRM
  • Communication
  • Customer service
Apply

Similar Jobs

Remote Job

Case Manager (CSR) - Texas (Remote)

Sneed & Mitchell LLP
  • 7 days ago

    • At Sneed & Mitchell, the work we do matters for our clients and their families. For thousands of Americans, we’re their last line of defense against insurance companies, large corporations, or defective products. From attorneys to client support staff, and creative marketing to operations

Remote Job

Operations Manager

AvenueHQ
  • 7 days ago

    • Reporting to the CEO, the Operations Manager is accountable for the delivery and performance of Avenue’s CX, Design and Client Marketing teams. Leading these teams gives this role responsibility for the daily experience of our 1,000+ clients throughout North America.As Avenue’s Operation
Remote Job

Business Analyst

Maids.cc
  • a week ago

    • We're continuously on the hunt for talented Business and Data Analysts to join Maids.cc!What You’ll Do:Understand a problem from a business perspective, extract and analyze relevant data, and create an automated solution that would solve it.Create new websites, apps, and features to gain n
Remote Job

Sales Development Representative (m/f/d)

Thorit GmbH
  • 2 weeks ago

    • We are a modern digital agency based in Stuttgart with comprehensive expertise in data intelligence, technology, and marketing. We optimize the marketing performance of our clients and find creative ways to leverage the latest technologies for sustainable growth and scalability. In addition to our l
Remote Job

Rater - United States

TELUS International AI Inc.
  • 3 weeks ago

    • Why USWe partner with the world's most innovative companies to develop and improve their AI powered products. Whether it’s improving the relevance of search engines or training digital assistants to understand more languages and dialects, our teams help break machine-learning barriers and

Remote Job

Talent Coordinator (Remote)

Bubblegum Casting Pty Ltd
  • 4 weeks ago

    • Lights, Camera, Action - Bubblegum Casting and Hunter Talent, Australia's premier talent agencies, are on the lookout for a vibrant and dedicated individual to step into the spotlight as our newest Talent Coordinator.Your role? As our Talent Coorindator, you'll be working remotely, inte
Remote Job

Claim File Manager (CSR) - (Texas - Remote)

Sneed & Mitchell LLP
  • 4 weeks ago

    • At Sneed & Mitchell, the work we do matters for our clients and their families. For thousands of Americans, we’re their last line of defense against insurance companies, large corporations, or defective products. From attorneys to client support staff, and creative marketing to operations

Remote Job

Remote Travel Agent

Unplugged Travel
  • 4 weeks ago

    • ***Applicants currently accepted from the USA, Mexico, Australia. We are seeking a detail-oriented and highly organized Remote Travel Agent to join our team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. As a Remote Travel

Remote Job

Inside Sales Executive - Service Provider

Kentik
  • 4 weeks ago

    • Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularit
Remote Job

Sales Development Representative

Rentable
  • 4 weeks ago

    • We’re Changing the Rentals IndustryWe’re a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.’s largest rental marketplaces - Rentable, we recently launched a mart
View All