Remote Job
Remote Client Success Coordinator
Alvita Care- 45,000 - 50,000 USD per Year
- Full Time
- Posted : 10 months ago
Job Description
- Sunday 8am-8pm
- Monday Off
- Tuesday Off
- Wednesday 5:30pm-10:30pm *time approximate based on incoming calls
- Thursday 6:30am-9:30am and 5:30pm-10:30pm *time approximate based on incoming calls
- Friday 6:30am-9:30am *time approximate based on incoming calls
- Saturday 8am-8pm
- Schedule and coordinate 100% of assigned case load in an efficient, effective and timely manner, while ensuring outstanding customer satisfaction.
- Monitor Caregiver check-ins for assigned case load. Promptly identify tardy Caregivers, notify client of delay, and determine appropriate remedial actions, if necessary.
- Handle call-outs or emergency schedule changes with little or no advance notice. Identify available Caregivers, re-staff schedules, and notify client of changes.
- Participating in general coverage of the office's main phone line.
- Notify team of outstanding client issues at the end of each day and maintain a list of replacement Caregivers for use by the designated overnight/weekend on-call personnel.
- Participate in overnight/weekend on-call duties as necessary.
- Maintain accurate schedules, clock-in/clock-out timecards, and clear notes for exceptions in the Company's systems, as required, to ensure accurate billing and payroll function.
- Document and escalate Client or Caregiver issues in accordance with agency policy and procedures, to ensure appropriate follow-up.
- Assist Clients with coordination of ancillary services such as in-city travel and scheduling of appointments, as required.
- Complete welcome calls, check in calls, and monthly customer service check-in calls.
- Continually seek opportunities for innovation and process improvement.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Weekend availability
Skills
- customer Success
- CUSTOMER SERVICE
- Customer Support
- Technical support
- Communication
