Remote Job
Senior UX Researcher
Etsy- 126,000 - 164,000 USD per Year
- Full Time
- Posted : 10 months ago
Company Description
- Our team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items.
- Research at Etsy is a core part of our product development culture, alongside Product Management, Engineering, Design, and Analytics.
- We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas.
- We’re a mixed methods team, applying a deep bench of user research approaches across both quantitative and qualitative methods
- Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
- Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
- Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers
- Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
- Promote proven research methodologies for across the company
- Manage third-party research vendors (e.g., research agencies, moderators) as needed
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
- Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
- Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
- Experience leading research at different parts of the product development process, from discovery to delivery
- Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
- Ambitious, meticulous, and able to balance multiple projects at a time
- Familiarity with SQL, survey design, remote testing tools, or experiment design a plus
Skills
- UX research
- SQL
- Product Management
- Design
- Communication
