Remote Job
Customer Success Specialist, Project Manager
cove- 5000 - 6000 USD per Month
- Full Time
- Posted : 10 months ago
About You
- Project Management is your superpower: you understand how to plan a project, communicate with stakeholders, and ensure success even when challenges arise.
- You’re ready to be a subject matter expert on the product and learn industry practices. You pride yourself on being able to dive into complex problems.
- You are organized and data-driven; always aware of what’s next on your list and the main priorities for the day.
- You have a knack for working with and manipulating data; at times, using data to tell stories.
- You’re looking for a role that has a balance between complex project work and executing discrete tasks.
- Own 3-5 complex, high impact client projects every quarter serving as the internal project manager.
- Support onboarding and data migration projects by partnering with our Implementation Specialists.
- Develop additional SOPs (Standard Operating Procedures) for our most used process steps including data migration procedures.
- Collaborate with our product and engineering teams, providing feedback on product enhancements and contributing to product roadmap discussions.
- Provide ongoing support and guidance to clients, addressing inquiries, troubleshooting issues, and offering proactive solutions.
- Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.
- 3-5 years of project management experience with a preference for additional experience within either a SaaS company or in a Customer Success department REQUIRED.
- Experience using Excel or Google Sheets: proficient at manipulating and cleaning data sets.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
- Past experience owning your own projects and ensuring results.
- Experience developing SOPs/processes and documenting procedures, preferred.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced, startup environment
- Must currently live in the United States
Skills
- project management
- CRM
- CUSTOMER SERVICE
- Customer Support
- Communication
