WithMe, Inc.

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Client Success Manager

WithMe, Inc.
  • 50,000 - 70,000 USD per Year
  • Full Time
  • Posted : 10 months ago

At WithMe, we have two sets of customers - our clients who buy and use our products, and their guests who are the end-users of the products. As WithMe’s Client Success Manager, you will develop strong relationships with clients as you oversee all core post-sale commercial functions of the operation, including account management, renewals, expansion, and referrals.


This role reports to the Director of Operations. This is a 100% remote position with some travel to events.


Day to Day


  • Act as the main point of contact for our clients throughout the entire lifecycle of our service contract
  • Build proactive relationships with our customers and clients
  • Maintain customer data in CRM and internal databases
  • Engage in meaningful connections with customers through email, phone, and online presentations
  • Establish a proactive communication cadence for newly onboarded clients and those with upcoming contract renewals
  • Present status/usage reporting to clients and external stakeholders
  • Generate cross-sell opportunities by building great client relationships


To Be Successful


  • The Client Success Manager will be the main point of contact with our clients from onboarding. Qualified candidates will demonstrate the following experience:
  • 3-5 years' experience in client success management or external client support role
  • Associates or Bachelors degree or equivalent experience preferred
  • Self-starter mentality: proactive, assertive, able to operate autonomously in a startup environment
  • Experience working for a startup or a scaling culture with a high degree of autonomy
  • Proactive, customer-focused relationship builder with a strong attention to detail
  • Resilient and goal-oriented, with a track record of exceeding expectations


The Perks & Benefits


By working at WithMe, Inc., you’ll be at the forefront of scaling a high growth, early stage company that's driving innovation.


  • The base salary range for this position is $50,000 - $70,000.
  • This role offers a 100% remote work environment
  • You’ll get some skin in the game with employee equity
  • We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
  • There’s transparent communication from the top down
  • You’ll have a collaborative, smart, and forward-thinking team to share ideas with
  • You’ll have direct, meaningful impact as we scale
  • There are fun and inspiring in-person team events


And we’ve got you covered on all of the most important benefits:


  • Comprehensive health, dental, and vision coverage
  • 401k with match
  • Short/long term disability
  • FSA and HSA accounts
  • Annual training and tuition allowance
  • Company stock options
  • Unlimited vacation PTO for full-time salaried employees and a competitive PTO policy for hourly employees.


Exciting challenges lie ahead. Join us. Let’s get to work!


About WithMe, Inc.


WithMe, Inc. delivers convenient technology-powered solutions to clients and their guests, everywhere. On the forefront of innovation, we’re a remote first company that emphasizes a healthy work/life balance to let you do your best work with us. We are profitable, rapidly growing, operating in all 50 states, and ranked as one of the fastest-growing private companies in the United States in the Inc. 5000 list, two years in a row. to learn more about working at WithMe, Inc.


Meet our brands:


PrintWithMe makes printing convenient for everyone, everywhere. We’re an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.


SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.


WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.


WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.


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Skills
  • CUSTOMER SERVICE
  • Customer Support
  • CRM
  • Sales
  • Communication
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