Remote Job
Customer Service Representative (Partially Remote)
23rd Group- 5000 - 6000 USD per Month
- Full Time
- Posted : 10 months ago
Job Description
- Proactively source, recruit, and vet vendors across industries – particularly in HVAC, electrical contracting, plumbing, masonry, and other similar trades.
- Conduct phone calls throughout the entire day; recruiting/cold calls, phone screening, and vendor interviewing.
- Manage the flow of potential technicians through the recruitment process.
- Maintain relationships and favorable contacts with current and potential vendors.
- Handle incoming vendor calls, inquiries, and emails.
- Manage the on-boarding process by obtaining the appropriate insurance, contracts and other related paperwork to ensure the vendor meets the required compliance standards.
- Negotiate subcontractor agreements and pricing.
- Take ownership and manage subcontractor relationship.
- Ensure subcontractor compliance to agreement terms and conditions, company policies, and standards on a continuous basis.
- Facilitate regular communication with subcontractors to ensure that key performance indicators are achieved and maintained.
- Resolve subcontractor account disputes.
- Ideal candidate will have 2+ years of highly interactive customer-service or recruiting experience
- Strong communication, organizational and interpersonal skills
- Excellent PC skills (Excel, Word, PowerPoint, internet)
- High- Energy, positive attitude, ability to think outside the box
- Ability to handle multiple projects and support multiple recruiting request
- Strong negotiation skills are a must
- Extreme attention to detail and time management
Skills
- CUSTOMER SERVICE
- Customer Support
- Communication
- CRM
- Sales
