Remote Job
Customer Support
Quantum Management Services Ltd.
- 5000 - 6000 USD per Month
- Full Time
- Posted : 7 months ago
Position: Customer Service Representative
Location: Saint-Laurent with partial remote
Salary: $ 45K to $47K according to experience
Schedule: 12 p.m. to 8:30 p.m. shift with 2-3 days / week remote after training
Perks: Full benefits 100% employer paid first day of employment, education sponsorship, group RRSP
What You Will Be Doing
- Provide exceptional customer service via telephone and written correspondence to customers who have purchased the products and services
- Monitor customer service queues (phone, online, live agent)
- Maintain an understanding of each of the product
- Liaise with internal departments and the Sales team as required to support sales activity and ensure a global view of activity is provided
- Take an active customer service role in providing product and customer feedback to feed into annual product revisions and program reviews
- Act as a guide to assist and train dealerships with self-serve tools in order to boost usage of online methods
- At least two years of customer service experience
- Fluently bilingual both written and spoken (French/English)
- Proficient with MS Office suite of products
- Exceptional customer service and administration skills
- Creative problem solving skills and pleasant personality
Skills
- Customer Support
- CUSTOMER SERVICE
- Microsoft Office
- Sales
- Problem Solving