Customer Success Manager
Everflow- 70000 - 80000 USD per Year
- Full Time
- Posted : a month ago
Everflow is the SaaS Partner Marketing platform that goes beyond managing affiliates: Track every performance channel, integrate your tech stack and drill down into what delivers ROI.
Founded in 2016 by industry veterans, we are based in San Francisco, Montreal and London with a distributed team across the US, Europe and Asia.
With clients including direct advertisers, agencies and innovative startups, we have quickly become a market leader in this space. The Customer Success Team is responsible for the full lifecycle and growth of the customers. We are looking for a motivated, creative, team member to join our first in class customer support team.
The Role
As part of Everflow's Customer Success team, you will form strong, trusting relationships with customers built on your deep understanding of the Everflow platform and the digital marketing ecosystem. The Support team reactively interacts in real time with customers via a live chat platform as well as on calls. As one of the main touch points to customers, it’s also the responsibility of the customer success team to work closely with the product, sales, marketing and partnership teams.
You must bring both a strategic and technical mindset to the table, love teaching people and have a passion for engaging with our customers. As a growing company and team, you need to be comfortable with identifying patterns, suggesting solutions, and possibly creating a framework / process.
Responsibilities
- Ability to comprehend complex inquiries from customers of all industry levels.
- Communicate internally and externally concisely & clearly.
- Develop expertise with new products and features and be able to evangelize them with customers.
- Provide client feedback to internal teams.
- Upsell existing clients on new products and features
- Good product sense and a willingness to learn
- Strong analytical background and a good grasp of internet technologies
- 5 years minimum of digital advertising experience.
- Mobile (iOS, Android) advertising experience
- Familiarity with project management and customer success tools
- A background in Ad Operations, Customer Success, Technical Customer Support, but not required
- BA/BS in a relevant field
- High proficiency in English
California, Florida, Illinois, New Jersey, New York, Massachusetts, Ohio, Texas, Oregon, and Washington.
Compensation
What makes this opportunity exceptional
Annual Base Salary: $70,000 - $80,000 (varies based on experience)
Bonus potential
Equity
Benefits
- Competitive Medical Plans
- Work from home
- Unlimited PTO
- Gym Membership Reimbursement
- Cell Phone Reimbursement
- Home Office Stipend
- Education Stipend
- Employee Referral Bonus
We continue to build our team by hiring stellar people, respecting them, and working efficiently together.
Growth
Everflow values fostering an environment that proactively drives change, focuses on results and confronts problems head on.
Drive
We are looking for humble team members who take initiative and get stuff done, act with integrity, and speak openly.
Everflow is an Equal Opportunity Employer and embraces diversity of every kind.
Skills
- Advertising
- Customer Engagement
- Customer Success
- Digital Marketing
- English
- Industry Training
- Online Advertising
- Product Service
- Professional Services Industries
