Customer Success Manager
4M Analytics- 5000 - 6000 USD per Month
- Full Time
- Posted : 6 months ago
The 4M story is likely one you haven’t heard before: we are on a mission to create a global map of the subsurface, to do for the world below ground what Google Maps did for the world above. Achieving this goal requires amazing products and technology, which both come from having strong teams built of great people who love to collaborate, innovate, and solve complex challenges. We’re a well-funded organization, having just raised over $40M from top-tier investors like Insight Partners. We’re currently a team of 100 strong and are proud to announce that Noam Bardin, CEO of Waze, is an advisor.
Position Overview:
As a Customer Success Manager at our company, your primary objective is to cultivate strong relationships with our customers, positioning yourself as a trusted advisor and partner. Your role involves ensuring the continued utilization of our services, identifying opportunities to drive service utilization, and monitoring customer satisfaction. You will be the bridge between the customer and our product, engineering, and analyst teams, representing the voice of the customer and delivering valuable feedback. Additionally, your role includes recognizing expansion opportunities and generating revenue through upsells and new opportunities.
What You’ll Do:
- Act as the day-to-day point of contact for assigned accounts, building rapport and trust with customers.
- Identify customers who may be at moderate or at-risk levels and develop plans for re-engagement or solutions.
- Collaborate with the marketing and sales teams to identify satisfied customers and convert them into enthusiastic advocates for case studies, testimonials, and referenceable networks.
- Strategically partner with the sales team to target accounts for upselling opportunities on a quarterly basis and develop account plans to achieve this goal.
- Work closely with the Account Team, including sales and customer success, to address problems or prepare for upcoming customer meetings.
- Take ownership of discussing, negotiating, and closing contract amendments, expansions, and renewals.
- 3 to 5 years of experience in customer success or account management.
- Strong verbal and written communication skills, including overcoming obstacles and influencing outcomes.
- A proven ability to work effectively across multiple departments, driving results through collaboration.
- Self-starting qualities, paired with a team player mindset
- Previous experience working in tech startups - Advantage
- Expertise in the construction industry - Advantage
Skills
- Account Management
- Case Studies
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Success
- Defining Requirements
- Overcome Obstacles
- Professional Services Industries
- Voice of the Customer
- Relationship building
