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Customer Service Representative - Remote | WFH

Get.It Recruit - Administrative
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : 6 months ago

We are a leading membership organization that represents some of the world's most talented music creators. We are passionate about music and dedicated to helping our members succeed in their careers. We offer a dynamic and rewarding work environment where you can make a real impact on the music industry.

About The Role

We are seeking a Customer Service Representative to join our team and provide exceptional support to our general licensing non-VIP customers. You will play a vital role in ensuring our customers are compliant with our license agreements and that they have a positive experience with our company.

Responsibilities

  • Provide high-quality, best-in-class customer service to general licensing non-VIP customers
  • Answer account and billing questions, resolve disputes, and provide accurate and timely information regarding payment and/or reporting terms
  • Resolve customer issues and complaints effectively and efficiently
  • Process payments according to PCI compliance protocols
  • Maintain customer records and update account information
  • Communicate with customers using professional and pleasant etiquette via telephone, email, and instant message chat
  • Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office and Google Docs/Sheets

Qualifications

  • Excellent written and verbal communication skills
  • Ability to problem-solve independently and handle multiple tasks and projects simultaneously
  • Strong work ethic and a commitment to providing excellent customer service
  • Proficient in the use of computers and software applications
  • Ability to work independently and as part of a team
  • Bachelor's degree in a related field is preferred
Benefits
  • Competitive salary and benefits package
  • Opportunity to work with a talented team of music professionals
  • Make a real impact on the music industry
  • Dynamic and rewarding work environment
  • Employment Type: Full-Time

Skills
  • CUSTOMER SERVICE
  • google docs
  • Google Sheets
  • written and verbal communication
  • Multi-Tasking

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