Remote Job
Customer Service Representative - Remote | WFH
Get.It Recruit - Administrative- 5000 - 6000 USD per Month
- Full Time
- Posted : 4 weeks ago
We are a leading membership organization that represents some of the world's most talented music creators. We are passionate about music and dedicated to helping our members succeed in their careers. We offer a dynamic and rewarding work environment where you can make a real impact on the music industry.
About The Role
We are seeking a Customer Service Representative to join our team and provide exceptional support to our general licensing non-VIP customers. You will play a vital role in ensuring our customers are compliant with our license agreements and that they have a positive experience with our company.
Responsibilities
- Provide high-quality, best-in-class customer service to general licensing non-VIP customers
- Answer account and billing questions, resolve disputes, and provide accurate and timely information regarding payment and/or reporting terms
- Resolve customer issues and complaints effectively and efficiently
- Process payments according to PCI compliance protocols
- Maintain customer records and update account information
- Communicate with customers using professional and pleasant etiquette via telephone, email, and instant message chat
- Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office and Google Docs/Sheets
Qualifications
- Excellent written and verbal communication skills
- Ability to problem-solve independently and handle multiple tasks and projects simultaneously
- Strong work ethic and a commitment to providing excellent customer service
- Proficient in the use of computers and software applications
- Ability to work independently and as part of a team
- Bachelor's degree in a related field is preferred
Benefits
- Competitive salary and benefits package
- Opportunity to work with a talented team of music professionals
- Make a real impact on the music industry
- Dynamic and rewarding work environment
- Employment Type: Full-Time
Skills
- CUSTOMER SERVICE
- google docs
- Google Sheets
- written and verbal communication
- Multi-Tasking
