Remote Job
Membership Sales & Service Call Center Representative (remote) (48126)
AAA Northeast- 5000 - 6000 USD per Month
- Full Time
- Posted : 6 months ago
- For bilingual roles, all responsibilities must be able to be completed in both English and target language.
- Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
- Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
- Places outgoing calls to lapsed and former members to secure membership renewals.
- Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
- Processes transactions using computerized system for information gathering.
- Tracks daily activity to ensure achievement of departmental goals.
- Develops comprehensive knowledge of products and service offered by AAA Northeast.
- Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs.
- Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.
- Other duties as assigned.
Qualifications
Education
High School Diploma or GED Required
Skills
- Sales
- CUSTOMER SERVICE
- Communication
- Relationship building
- Customer Support
