Remote Job
Nintendo Remote Chat & Email Customer Service Representative - Seasonal
Aston Carter- 5000 - 6000 USD per Month
- Full Time
- Posted : 6 months ago
Are you looking for a career opportunity to get your foot in the door with one of the world’s leading video game companies? Then this opportunity might be the right company for you! We are actively partnering with one of the world’s leading video game entertainment companies in the world for *seasonal back office representatives!
These roles are available as remote opportunities to all residents of Washington!
Working with Aston Carter – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Washington’s professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!
Nintendo of America: Digital Content & Data Transfer Representative (Chat, Case, & Email)*
Start Date:
Thursday, December 7th 2023
Pay Rate: *$19/hr
Contract Length:
1-2 month seasonal contract with chance for extension & recurring contract based on performance.
Worksite Location:
Remote (Must live in the state of Washington without exception)
Schedule:
Open availability required Mon-Sun 6am-7pm. You will work either 8-10 hours per day, 40 hours per week within this range.
Schedules will be provided weekly and can change frequently so flexibility is a must!
- Training:* First 2 weeks, must be available 7am-3:30pm (Remote as well)
- Holidays:* In addition, you will need to be willing to work extra hours around all holidays, if needed. These are the busiest times of the year and may require overtime. You will be required to work the days surrounding major holidays (You will have Fourth of July, Labor Day, Thanksgiving, Christmas Day, New Years Day, Easter, and Memorial Day off since Nintendo is closed on those holidays). * *
Daily Responsibilities: *
- Review queues and resolve tickets using knowledge articles, learned training, and manager assistance.
- No phone calls in this role – receive Webform tickets directly from consumers into the Navi system
- This department supports digital content on the Nintendo Switch Platform, Data Transfer (Nintendo 3DS and WiiU eShop have closed but they can transfer that data to new account)
- Assisting with prepaid codes and gift cards for Nintendo system.
- Handle cases including but not limited to: Nintendo Account two step verification, adjusting account profile settings, Nintendo account recovery process, deleting accounts, merging accounts and network ID funds, Nintendo Account E-mail verification troubleshooting, etc.
- Daily tasks assigned with more tenure to help ensure strong operational rhythm
Job Description: *
- A CBO Representative’s main responsibility is to process service request from various channels.
- Follows and executes the resolution process established by the department to resolve consumer incidents via Oracle Right Now.
- Interacts with internal departments/subcontractors to resolve wireless interference, system updates, NSO account, and console access point issues.
- Adheres to company privacy policy and ensures compliance of Children’s Online Privacy Protection Act (COPPA)
- Key areas of responsibility will be in digital content/data transfer issue problem solving
- Places outbound calls/emails to the consumer to gather needed detail for resolution
- Successful representatives must have the following skills:*
- Ability to demonstrate strong judgment and problem-solving skills
- Strong computer literacy and familiarity with Outlook
- Models a "can-do" attitude!
- Excellent written and verbal communication skills
- Ability to work independently with a sense of urgency to complete tasks on hand
- Exceptional attention to detail
- Ability to quickly learn and execute new processes
- Ability to meet time sensitive deadlines
- You MAY be trained to assist with Repair Orders and Parts Orders.*
- Please be aware that you may come in contact with or may be asked about games of an adult nature and are rated “M” (“mature”) by the Entertainment Software Rating Board. * *
Company Information:
Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry. Nintendo of America, established in 1980 and based in Redmond, Wash., is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.
Equipment:
Fully provided (shipped)
Drug Test:
Yes – not screening for THC
Aptitude Tests:
70 and above for all scores
Speed Test:
Internet speed test- 15+ mbps download, 1.5 mbps upload
Qualifications:*
Previous ticket based customer service experience or relevant combination of administrative and customer service experience
Technical literacy is critical, ability to navigate multiple systems easily.
Someone who likes solving problems and is resourceful and organized. Note taking is important. Financial or Healthcare field experience can be helpful.
Being flexible for changes in procedures or processes.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/SupplementalLife & AD&D)
- Short and long-term disability
- Health & Dependent CareSpending Accounts (HSA & DCFSA)
- Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation orSick Leave)
Skills
- Problem Solving
- written and verbal communication
- CUSTOMER SERVICE
- Customer Support
- relationship management
