Remote Job
The base compensation range for this position is $77,000 to $85,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Who We Are
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.
Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Customer Response Specialist
Gilbarco Veeder-Root- 77000 - 85000 USD per Year
- Full Time
- Posted : 5 months ago
As the Customer Response Specialist, you will have assigned account responsibilities and serve as the primary point of contact for issues for Gilbarco’s distributor, national and international accounts. You will be part of the Customer Impact team, supporting the activities of the corresponding Customer Impact Manager. You will ensure we deliver excellent customer service for our accounts, help remove obstacles and rapidly remedy issues for the accounts, and support the Customer Impact team to improve order fulfillment accuracy. Open to remote work from any location but willing to work in the Eastern Time Zone.
What You Will Do
- Act as the first point of escalation within Greensboro to provide support for customer issue requests.
- Take ownership of and drive resolution on any customer issue. This may include submitting no-charge orders, issuing credit memos, etc…
- Engage appropriate functions within Greensboro (Sales Management, Marketing, Service, Finance, and Engineering) to drive all inquiries to closure and track progress through AX.
- Build or strengthen relationships with customers and internal stakeholders supporting the same accounts (sales, CSAMs).
- Participate in Customer Impact team strategic actions and process improvement projects.
- Support the overall responsibilities and goals of the Customer Impact team.
- Assist in case analysis and escalate suspected systemic issues to the Prevention side of the Customer Impact team.
- College degree or equivalent experience
- Business Background, Finance Background, and/or Gilbarco-specific product knowledge a plus
- Excellent interpersonal and communication skills
- Ability to demonstrate good judgment in resolving indeterminate problems that may require tradeoffs with no clear best solution.
- Technical skills using standard office software (Microsoft products), AX ERP, and user-level understanding of database systems
- Salesforce or other CRM experience preferred
The base compensation range for this position is $77,000 to $85,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Who We Are
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.
Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Skills
- Analytical Skills
- Communication
- Customer Experience
- Customer Satisfaction
- CUSTOMER SERVICE
- Database Systems
- Infor Enterprise Resource Planning (ERP)
- Interpersonal Communication
- Microsoft Dynamics AX
