Customer Success Manager
interface.ai- 80000 - 110000 USD per Year
- Full Time
- Posted : 4 months ago
Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1600% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 120+ people strong with employees spread across India and US locations.
What You Will Do
- Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
- Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
- Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
- Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
- Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
- Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
- Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
- Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
- Provide regular updates and reports to internal stakeholders on client health and usage.
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
- Strong understanding of SaaS business models and software development lifecycles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
- Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
- Experience working with AI-powered technologies or customer experience platforms is a plus.
- Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.
- Compensation is expected to be between $80,000 - $110,000. Exact compensation may vary based on skills and location.
- đź’» Remote First Policy
- 🏥 Medical/Dental/Vision Insurance
- 🏝 PTO & Holidays
- ✨ Life Insurance
Skills
- Analytical Skills
- Build Strong Relationships
- Client Relations
- Communication
- Competitive Landscape
- Customer Success
- Interpersonal Skills
- Manage Complex Projects
- Problem Solving
- Timelines
