8x8

Subscribe job alerts


Remote Job

Customer Success Manager

8x8
  • 79,875 - 79,875 USD per Year
  • Full Time
  • Posted : 2 months ago

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Sr. Customer Success Manager

The Customer Success Manager is responsible to maintain and expand relationships with strategically important mid-market customers. Assigned to a certain number of named customers, the CSM is responsible for achieving assigned account objectives. The CSM represents the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring assigned customer needs and expectations are met by the company.

Responsibilities

  • Establishes productive, professional relationships with key personnel in assigned customer accounts
  • Coordinates the involvement of company personnel, including support, network, engineering, and management resources, in order to meet account performance objectives and customers expectations
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel management
  • Completes strategic customer account plans that meet company standards
  • Maintains high customer satisfaction ratings that meet company standards

Requirements

  • 5-7 years' experience in Customer Call Center environment
  • BS degree or Associate degree or equivalent work experience
  • Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
  • Work with cross-functional team to resolve issues within the Services organization.
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Team player with a positive attitude
  • Understanding of Unified Communications and VoIP technologies
  • 30% Travel required

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges

$79,875.00 - $133,125.00

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English | Español.

View the Right to Work Poster in English | Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

For European Job Applicants our Job Applicant Privacy Notice can be found here

Skills
  • Account Planning
  • CSM
  • Communication
  • Customer Satisfaction
  • Customer Success
  • Mid-Market
  • Organization skills

Similar Jobs

Remote Job

Customer Success Manager

Zocdoc
  • 4 weeks ago
  • Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry

Remote Job

Associate Customer Success Manager

Okta
  • 4 weeks ago
  • Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Iden

Remote Job

Customer Success Manager, SMB - Remote

Highspot
  • a month ago
  • Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place t

Remote Job

Customer Success Manager

Auvik
  • a month ago
  • Why should you consider joining Auvik?What's this role about?At Auvik the #1 rule of the Auvik Way is to Wow our Customers! The Customer Success team is the forefront of how we do this. You'll be part of an all star team that is focused on working with their customers to help them realize the full v

Remote Job

Customer Success Manager

PermitFlow
  • a month ago
  • PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.We’ve raised $5.

Remote Job

Customer Success Manager, Amazon Advertising

Jungle Scout
  • a month ago
  • At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.At Jungle Scout, we are on a mission to empower entrepreneurs and brands to grow successful e-commerce businesses, and we provide the industry-leading data, powerful tools, and

Remote Job

Customer Success Manager (SMB)

BioRender
  • a month ago
  • At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-

Remote Job

Associate Customer Success Manager

Okta
  • a month ago
  • Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Iden

Remote Job

Associate Customer Success Manager

Five9
  • a month ago
  • Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the jou

Remote Job

Customer Success Manager

Kiteworks
  • a month ago
  • The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing customer relationships that promote retention, loyalty and growth. In assigned East Coast accounts, you will develop working relationships, schedule executive sessions, and review curren

View All