Remote Job
Customer Success Manager
8x8
- 79,875 - 79,875 USD per Year
- Full Time
- Posted : 2 months ago
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Sr. Customer Success Manager
The Customer Success Manager is responsible to maintain and expand relationships with strategically important mid-market customers. Assigned to a certain number of named customers, the CSM is responsible for achieving assigned account objectives. The CSM represents the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring assigned customer needs and expectations are met by the company.
Responsibilities
- Establishes productive, professional relationships with key personnel in assigned customer accounts
- Coordinates the involvement of company personnel, including support, network, engineering, and management resources, in order to meet account performance objectives and customers expectations
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel management
- Completes strategic customer account plans that meet company standards
- Maintains high customer satisfaction ratings that meet company standards
Requirements
- 5-7 years' experience in Customer Call Center environment
- BS degree or Associate degree or equivalent work experience
- Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
- Work with cross-functional team to resolve issues within the Services organization.
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Team player with a positive attitude
- Understanding of Unified Communications and VoIP technologies
- 30% Travel required
The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.Salary Ranges
$79,875.00 - $133,125.008x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be found here
Skills
- Account Planning
- CSM
- Communication
- Customer Satisfaction
- Mid-Market
- Organization skills