Technical Support Representative
Tobii Dynavox- 5000 - 6000 USD per Month
- Full Time
- Posted : 2 months ago
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, the UK, China, and beyond.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you’ll do:
Our products have the power to change lives by giving a voice to people with communication challenges. When our customers need help unlocking the potential of Tobii Dynavox technology, our Customer Service & Tech Support Team steps in with savvy, empathy, and enthusiasm.
As a Technical Support Representative, you will be responsible for handling incoming calls, emails, and chat requests received via direct contact, assignment, or Queue/Call Center line.
This role is specifically for the 11:00 AM to 7:30 PM ET shift.
Where you´ll work
This is a fully remote role. While you’ll be working from home, coworkers from around the world are just a Teams call away.
Your days will be filled with:
- Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
- Provide callers with training and troubleshooting support to address problems or concerns
- Respond to email messages and chat requests and work with customers to resolve issues
- Document all calls and interactions including emails and chat requests in the Call Center database
- Arrange for product repairs when necessary
- Update customer demographic or personal information in the database
- Escalate problems/issues to the Technical Support Supervisor when warranted
- Perform various other tasks as assigned
We are looking for someone who has:
- High School Diploma
- Associate Degree in Information or Computer Science preferred
- 2-3 years of technical experience
- Previous Call Center experience a plus
- Fluent in Spanish or French a plus
- Wired ethernet connection, quiet work environment required
- Interpersonal, oral, and written communication skills
- Enunciation and phone etiquette skills
- Ability to adapt communication style to better respond and meet the needs of the caller
- MS Office Word and Outlook
- Windows navigation skills
- iPad OS navigation skills
- Keyboarding skills
- Familiarity with database applications, spreadsheets, and relational databases is a plus
Who to contact:
Please address your questions to Michael Thomas at [email protected] and submit your resume or LinkedIn profile through our website. We're looking forward to reviewing your application.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
Skills
- Communication
- Contact Centers
- Customer Support
- Ethernet
- Operating Systems
