About Factored Quality:
At Factored Quality, we're building one of the last missing pieces of modern commerce infrastructure: a platform for consumer brands to manage their quality control inspections.
Factored Quality was started by a team of software engineers, data scientists, and supply chain managers - all focused on one goal: enable entrepreneurs to bring their products to market faster, simpler, and cheaper. We worry about managing brands’ quality control so they don't have to. We aim to redefine how quality control is managed, and need strong engineers to make it happen.
At FQ, you’ll support every aspect of the business, developing a holistic understanding of our customers and product. We're looking for people who are passionate about creating the future of commerce enablement and building the tools needed to help people quit their day jobs to start new e-commerce businesses.
Our team is composed of 20 folks across our US and Hong Kong offices. We've raised more than $7.2 Million to date from an incredible team of investors and operators like Amity Ventures, Dynamo Ventures,Y-Combinator and Vinyl VC.
What We’re Looking For:
Factored Quality is searching for a Customer Success Manager to join the team. Our ideal candidate is someone who:
The Customer Success Manager role can be expected to interact with our leadership, operations, and product management team.
Factored Quality is a team of individuals whom are genuinely excited by solving hard problems, and are eager to work hard to find solutions. We don’t want people who just want a job, we want people who want to build.
The Job:
We’re seeking a Customer Success Manager to help Factored Quality navigate its next growth stage.
Core categories of responsibilities for this role will be to serve as points for:
General:
Onboarding:
Day to Day:
Growth:
You should apply to this role if:
Working Hours:
Because our work involves coordination with our Hong Kong office and our New York Office, there are meetings that are scheduled outside of traditional 9-5 working hours. That being said, we trust all team members to manage their schedules and take appropriate measures to care for themselves and their well-being.
This role is expected to be available between 9:00 - 5:00 EST.
Benefits and Compensation:
FQ offers the following benefits:
The Process:
Please submit your application and we will reach out if there is a potential fit.
At Factored Quality we are constantly refining our hiring process to be as inclusive, transparent, and respectful of applicants’ time as possible. As part of this process, you may be asked to complete a paid assessment based on the role.
About the interview:
Screening Interview - 30 minutes for you to connect with our HR Partner/ CoS to share our mission at FQ and learn more about you, your background and learn more about why FQ excites you/ what uniqueness you can bring to the team.
Manager Interview - 60 minutes with our Head of Operations to dive into more depth about our current needs, growth trajectory and expectations for the role itself. This is a good opportunity to align on your 30-60-90 day expectations within the role and have a clear understanding of performance expectation.
Founder Interview - A 45-60 minute connect with our Founder and CEO to hear more about why FQ was started, and where we are going and an opportunity for you to show why you're the most qualified candidate for the role.
Offer!
Factored Quality is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We firmly believe that a diversity of experience, perspectives, and background lead to a better environment for our employees and to better results for our clients. We strongly encourage diverse candidates to apply.