Customer Success Manager

• 5000 - 6000 USD per Month
• Full Time
• Posted : a month ago

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Position Summary

As a Customer Success Manager for Technology Partnerships at LiveRamp, you will play a crucial role in ensuring the success of our platform partners. The AdTech landscape is complex and rapidly evolving, making this role pivotal in navigating technology partnerships and delivering exceptional results for both our partners and our organization. Decision makers across some of the industry’s largest and most embedded platforms will rely on you as an expert to consult their strategy and roadmap across the ecosystem.

Platforms have unique challenges and their solutions are not always out of the box. If you are creative, a strategic thinker, a proactive problem-solver, and a relationship-builder, we invite you to apply and take your career to the next level.

Key Responsibilities

• Customer Success:
• Build and maintain strong, long-lasting customer relationships, including C-level contacts.
• Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved.
• Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
• Identify and proactively address any issues or challenges to ensure customer satisfaction.
• Manage the customer renewal process and work to reduce churn and contraction.
• Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes.
• Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform.
• Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings.
• Technology Partner Expertise:
• Effectively lead training for our reseller clients to educate their sales and customer success teams through live sessions and custom training materials.
• Provide ongoing strategic guidance to partners buying and selling within LiveRamp’s data marketplace to achieve mutual revenue growth.
• Act as a client liaison when testing alpha and beta solutions, ensuring feedback is actioned on and objectives are being met.
• Navigate complex renewals with strong negotiation skills and in depth understanding of client’s use case.
• Serve as a subject matter expert in AdTech, staying up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more.
• Cross-Functional Collaboration:
• Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challenges.
• Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutions.
• Serve as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements.
  

• 3-5 years in customer success or account management, preferably within the digital advertising industry.
• AdTech/MarTech experience required.
• Strong understanding of DSPs, SSPs, and the programmatic advertising ecosystem.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.
• Customer-focused with a passion for delivering exceptional client experiences.
  
  

• People: work with talented, collaborative, and friendly people who love what they do.
• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
• Savings: our 401K matching plan helps you plan ahead.
• RampRemote: a comprehensive program to assist you in setting up a home office that works for you
• Location: Seattle, New York, San Francisco
  
  

Skills

• Ad Tech
• Communication