Remote Job
We’re looking for someone who:
Competitive Benefits
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas.
Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Customer Success Manager
Applied Systems- 5000 - 6000 USD per Month
- Full Time
- Posted : a month ago
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager due to growth in the UK market. The Customer Success Manager will be responsible for the overall health and satisfaction of Applied UK’s strategic customers, working in collaboration with Sales, Services, Support, Development and Product Management. This individual will work across our broker channel ensuring our customers gain the most value possible from their investment in Applied technology.
As Applied establishes Customer Success as a global function, this individual will contribute to the global definition of customer success processes and success criteria, and, as such, is expected to be passionate about customer engagement, advocacy, and growth both within the UK and throughout Applied overall.
What You’ll Do
- Act as an executive sponsor for key customers, including partnering with Sales on account strategy and overall customer health.
- Lead the governance process for strategic customers, including establishing consistent presentation content, success criteria, and shared issue tracking.
- Lead cross-functional teams focused on resolving escalated customer issues
- Collaborate closely with Sales, Product Management, and Development, particularly in ensuring overall alignment with customer expectations on strategic, large-scale directed development engagements.
- Collaborate with Services leaders, identifying optimization opportunities within accounts and handing over for execution, while staying closely engaged on progress and outcomes
- Utilise strong verbal and written communication skills, as well as technical and industry knowledge to establish credibility with internal & external stakeholders.
- Manage and escalate client and/or department related issues as required.
We’re looking for someone who:
- Can work hybrid from our Belfast / Brighton office, or remotely but with the ability for 25% travel to Belfast / Brighton
- 10+ years in insurance, consulting, technology or software industry preferred
- Demonstrated ability to engage and communicate as an executive level as a trusted advisor in the insurance industry
- Advanced knowledge of methodologies across core services business (implementation and optimization)
- Advanced knowledge of insurance industry and/or Applied product portfolio
- Advanced knowledge of professional services within a software company
- Ability to work with customers as they complete their implementation journey
Competitive Benefits
- Private Medical Insurance and Eye Care
- Wellness incentives
- Pension scheme with employer matched contributions
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Volunteer time off
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas.
Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Skills
- Analytical Skills
- Communication
- Customer Engagement
