Remote Job
Customer Success Manager
Inktavo
- 50000 - 50000 USD per Year
- Full Time
- Posted : a month ago
This is an exciting opportunity to get in on the ground floor of an industry-leading platform and make a significant impact at a growing company. Inktavo was started by combining expertise and innovation of former industry competitors.
Your RoleOur small businesses use Inktavo to manage their company's workflow. When they sign up, we have to help implement Inktavo with best practices. You'll be responsible for the well-being of their business, driving upgrades, and managing churn, to keep our customers happy.
For You- Proactively reach out to customers to help successfully utilize Inktavo's features and best practices
- Interact with customers on the verge of cancelation with the end goal of meeting their needs and mitigating churn
- Walking customers through post-sale demonstrations of Inktavo to get them set up and working alongside their existing processes
- Upsell customers on relevant product add-ons and subscription tier upgrades when it makes sense
- Assist with training customers and their departments when using Inktavo
You Are- Positive - You possess an outstanding, positive attitude as well as an eagerness to learn from and contribute to a team
- Top-notch communicator - You’re known for your ability to “read the room.”
- Outstanding communication skills - Both verbal and written, that enable you to speak with anyone and everyone who crosses your path.
- Organized - You have great follow-through on tasks and superior organizational skills.
- Diligent - You don't get overwhelmed easily. Many many emails/phone calls each month, no problem!
- Dynamic - You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions
- Passionate - You love helping people, you care about your team, and you're driven to enhance your personal growth
- Inquisitive - Innovative and resourceful; constantly looking for ways to improve upon things
- First-impression pro - You're the first person potential customers communicate with when they reach out to us. Ensuring a glorious customer experience is your number one goal.
Qualifications- Bachelor's degree or equivalent experience
- 2+ years of experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
PerksWorking at Inktavo gives you the ability to positively affect small businesses while working in a collaborative team environment that challenges you to grow.
We were remote before it was cool, with a flexible work schedule and PTO, a company-matched 401k, medical/dental/vision insurance with FSA/HSA options, monthly technology and wellness stipends, and more swag than you can ever imagine!
Backed by PSG and Blue Star Innovation Partners, Printavo, InkSoft, GraphicsFlow & Sign Tracker merged to create Inktavo, a best-of-breed, all-in-one technology platform to automate the mission-critical workflows apparel shops do every day, and by doing that, help those businesses thrive. At Inktavo, we believe that by empowering our team in an inclusive and rewarding environment, we can create the best family of solutions for branded merchandise businesses to organize and grow
Skills
- Add-ons
- Analytical Skills
- Communication
- Customer Experience
- Customer Satisfaction
