Director of Analytics

• Full Time
• Posted : 4 years ago

TELECOMMUTE                                                           LOCATION: Remote, Work From Anywhere

Maximus is currently looking for a Director of Analytics that can be worked on a remote basis. The Director of Analytics will manage the overall operations of the Analytics department and work with team members towards success of the assigned project.

• Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
• Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
• Interpret policies, procedures, and goals of the company for subordinates.
• Participate in the development and monitoring of the operational budget related to assigned contracts.
• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
• Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
• Perform other duties, as necessary.

Requirements

• Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
• Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
• Interpret policies, procedures, and goals of the company for subordinates.
• Participate in the development and monitoring of the operational budget related to assigned contracts.
• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
• Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
• Perform other duties, as necessary.
  

Skills

• Recruiting
• communication skills
• Hiring Skill
• Customer Support
• Organization skills
• Problem Solving
• CUSTOMER SERVICE