Senior Product Manager, Member Experiences

• Full Time
• Posted : 4 years ago

TELECOMMUTE                                      LOCATION: Remote, work from home

At Livongo, we’re transforming the lives of people with chronic conditions. This is your chance to join a fast-growing digital health company that’s on the front and center of revolutionizing access to care and to lead high visibility product initiatives.

We’re looking for a strategic and business-minded product manager with impeccable focus on consumers, user experience, and data to define and lead our Behavioral Health core product experiences. In this role, you will primarily focus on our members and build core product experiences that meaningfully move KPIs on the Behavioral Health business line.

Are you ready to be a part of something big and high impact? Ready to improve lives? If yes, reach out to talk to us and apply for this role.

At Livongo you will enjoy the diversity of experience and amazing talent of our team, working with colleagues from places such as Google, Evernote and Amazon on the consumer side, and GE, Cigna and Allscripts on the healthcare side. This is a highly-collaborative, extremely fast-paced, innovative environment where you’ll find your excitement building as you’re both challenged and gratified by progress, every day.

Why Livongo?

• The Transformative Name in Healthcare: The transformative industry forces in Community, Content and Commerce are now household names. As Amazon is to Commerce, Livongo is to Healthcare. With our Applied Health Signals engine, AI+AI, we’ve transformed how care is delivered.
• Our Work Truly Matters: Livongo’s proprietary, consumer-first technology is revolutionizing the experience of living with a chronic health condition. Our data-driven digital health engine enables our Members to seamlessly manage multiple health conditions on one empowering platform. We use smart, connected devices, personalized digital guidance, and 24x7x365 access to health professionals to make it easier for people to stay healthier.
• Make an Impact: Do you want to accomplish something meaningful? To create results that matter. Livongo’s innovative solution produces industry-leading member satisfaction, measurable clinical outcomes and proven healthcare costs savings. With our growing member base of over 200,000 people with chronic conditions, your work can truly improve lives on a national scale.
• The Largest Digital Health IPO in History: We are at a milestone period in our history. On July 25, 2019 we took our company public, in order to elevate and expand the way the industry views us, thus ushering us into a whole new set of mission-critical conversations that will help us accomplish the work still to be done. As we reach new levels of achievement, we accelerate our ability to deliver life-changing services.
• Focus on PEOPLE: Livongo has been voted one of the Best Places to Work in healthcare, by Fortune Magazine and Best Place to Work! Talented, passionate individuals make the difference, in this fast-moving, collaborative and inspiring environment.
• Diversity and Inclusion: At Livongo we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
• Growth and Innovation: We’ve already made healthcare history, yet we remain on the threshold of very big things. Leading the industry with our Applied Health Signals category, we have cracked the code to transforming healthcare. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
  

• Lead product strategy for Behavioral Health core product experiences
• Use customer feedbacks, user research, market trends, and data analyses to deeply understand the members and build exceptional product experiences for them
• Identify product opportunities that can drive KPIs such as activation, engagement, retention, and revenue
• Own the product roadmap and define priorities
• Work closely with Engineering, Design, Commercial, and Clinical Teams to clearly lay out the product requirements
• Successfully execute the features from ideation to adoption
• Solicit ideas and feedback, gather requirements, write product specs and workflows, and coordinate cross-functionally

REQUIREMENTS:

• 5+ years of experience in product management
• Have successfully delivered B2C or B2B2C products
• Demonstrated a customer-obsessed product mentality through the previous products/features launched
• Being data-driven and comfortable using data to make key product decisions
• Business-minded and could incorporate user and business needs into decision making process
• Strong execution capability in a complex environment with various stakeholders
• Experienced in collaborating with internal and external stakeholders at all levels
• Strong documentation, presentation, and communication skills
• Team player who can drive towards win-win situations and effectively collaborate with Engineers, Designers, and other cross-functional teams

Nice to have:

• Experience in behavioral health (mental health), telehealth, or in the healthcare industry
• Passion for helping people with chronic conditions live better
• An understanding of how to develop and launch products in higher-risk, regulated environments

Skills

• Documentation
• communication skills
• B2B
• Product Management
• Customer Service
• Team Player
• Data Analysis
• Medical Health Care
• Presentation Skills
• Decision Making
• Collaborative