Launch Account Manager
Ceros- Full Time
- Posted : 3 years ago
TELECOMMUTE LOCATION - REMOTE, NEW YORK CITY
ABOUT Ceros
Ceros is an interactive content platform that empowers marketing & design teams to create immersive, digital experiences without coding. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it into your site or social media platforms such as Pinterest or Snapchat. Join us and be part of the movement to enable everyone to create experiences that matter.
Our customers include some of the world’s leading brands, such as Mashable, Bloomberg, Red Bull, United Airlines, and AIG.
We are well-funded and institutionally-backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.
The Role
The Launch team’s goal is to set clients up for long-term success. We’re seeking a highly motivated and seasoned Account Manager with expertise in digital marketing and a proven track record of managing mid-market and/or enterprise clients to play an integral role in our Customer Success department. You’ll work closely with our Sales, Professional Services and support teams in this role to drive measurable results for clients within the Pilot Program and Launch (onboarding) period.
Responsibilities and Duties- Represent Ceros to our customers and provide full account management within the Pilot & Launch (onboarding) period by building and maintaining strong customer relationships
- Maximize the Pilot to Subscription conversion rate, followed by successful onboarding within a Subscription for increased adoption & long-term success
- Operate as the Ceros expert and the lead point of contact in a Pilot & Launch period for any platform, use-case & strategy related matters
- Identify multiple ways Ceros can make an impact for our customer’s business through education of relevant use cases & project ideas
- Educate customers & promote the wider Ceros ecosystem including Professional Services, Educate, Support, etc.
- On-board and train new clients on the Ceros platform according to their needs and objectives
- Work alongside sales to cultivate and expand client relationships with key decision makers at the VP and C-level suite
- Bring value beyond the technology by sharing relevant content programs, inviting to events and strategizing with the wider Customer Success & Revenue teams on additional value-adds
- Quickly identify accounts at risk, understand why and take action to mitigate those risks
Practical skills we anticipate you having:
- 3+ years of customer success/account management experience, preferably in a SaaS business environment
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical, project-oriented and process-oriented mindset
- Must have a sense of design and fundamental understanding of digital marketing
- Understanding of the marketing landscape (marketer’s planning cycles, pain points, roadmap)
- Demonstrated ability to grow relationships and drive platform adoption within the customer’s organization
- Bachelor’s degree or equivalent experience
What we’re looking for from the heart:
- You’re passionate and highly motivated to help our customers achieve success
- You are intellectually curious; you want to understand everything about our customers & market opportunity
- You are a team player who will innovate to continue improving the way Ceros serves its customers
- You have strong communication skills and enjoy solving problems with others
Key things to know
- We want you to start ASAP
- This is a full-time position
Benefits
- Competitive salary
- Stock options
- Premium health insurance
- Paid parental leave
- Unlimited vacation days
- Wellness Fridays
- Excellent gear (15” Macbook Pro, external monitor, etc.)
- Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another
Skills
- communication skills
- Flexible
- Accounting
- Account Management
- Customer Success
- Revenue Operations
