Customer Marketing Specialist
Rock Content- Full Time
- Posted : 3 years ago
TELECOMMUTE LOCATION: REMOTE, US
Rock Content is a global leader in content marketing and we exist to enable growth opportunities for our customers, employees and partners. We offer an end-to-end content marketing solution, combining SaaS, services, and our talent marketplace.
We’re 500 remote and diverse Rockers distributed around the world, each one unique and adding to our dynamic culture, as well as promoting growth, support and contribution through diversity and inclusion groups. We’ve tripled our growth in the last 2 years and as we scale in North America, the opportunities to learn and make a huge impact are endless. Join our journey to IPO! Learn more about careers at Rock here: https://rockcontent.com/careers/
You can be located anywhere in Canada or the United States
In this newly created role, you will join a team of 4 who are responsible for generating product marketing material for the customer success and sales teams, for both existing and new accounts. You’ll collaborate with marketing teams, account managers and product marketing analysts to help improve customer retention, extension and relationships. You’ll create content, run various projects and have autonomy and the ability to quickly make an impact and see your results.
Your impact:
- Generate product marketing material and help improve customer relationships
- Work closely with marketing and sales team to have a better customer retention
- Manage existing accounts and new account generation
- Manage the customer journey
- Create daily content for the customers within the marketing team
What we’re looking for:
- 3+ years of experience in Customer Success, Customer Retention, Marketing or related areas
- Solid experience with marketing and customer support
- Degree in Marketing, Journalism or related areas
- Fluent English, both writing and verbal communication skills
- Experience in the SaaS industries or related fields is a plus
- Experience in CRM or HubSpot is a plus
What we offer:
- Rock University – free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Unlimited paid time off
- Work from home allowance
- Parents benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental Insurance
- Being part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customer satisfaction
- Continuous growth opportunities for our customers, talent community and Rockers
Skills
- SaaS
- HubSpot
- CRM
- communication skills
- Marketing
- Customer Support
- Journalistic
- Problem Solving
- Product Marketing
- Customer Success
- Written & Verbal Communication
- Marketing Analytics
