Manager, People and HR Operations
Relay Commerce- Posted : 7 months ago
Manager, People and HR Operations
Relay Commerce Job Description
Role: Manager, People and HR Operations
About Relay Commerce: Relay is building a software platform to help SMBs scale commerce online. Our suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increase profitability.
The Relay ecosystem currently consists of five software businesses that accelerate merchant’s revenue growth through email marketing automation, user generated content management, on-page conversion optimization and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more than 35K customers globally that collectively generate >$1BN in GMV annually.
Relay is actively building the ecosystem by acquiring commerce enablement tools primarily serving SMB e-commerce merchants on platforms including Shopify, BigCommerce, and Wix. Relay acquires ‘ready to scale’, oftentimes bootstrapped businesses and applies an organic growth strategy across people, process, and product to accelerate profitable growth. The People team at Relay works across the portfolio of businesses in coordination with Relay’s leadership team.
About the Role:
The People team is a critical business partner to the broader Relay organization, and the People and HR Operations Manager role is responsible for managing all external recruiting functions and internal employee development programs. The People and HR Operations Manager is the go-to Relay team member for all employee relations matters, and is responsible for cultivating a high performance, high satisfaction work environment. The People and HR Operations Manager will work across business units to develop initiatives that build effective team culture and skill development in a fast paced, fully remote work environment.
Primary Responsibilities
- Contribute to company culture development as an leader within the organization committed to creating an exceptional work environment and experience for team members.
- Own the new hire onboarding experience.
- Assist with the evaluation, selection, and administration of company benefit programs.
- Own the team member review and talent development processes.
- Lead recruiting processes for open roles, managing external recruiters, job sites, and outbound contact.
- Be the preliminary point of contact for employee relations.
- Lead in person event programming including offsites and annual company retreats.
Important Traits for Success
- Strong communication skills: Effective communication is your super power - you will be representing Relay to potential new hires and internally as the lead on employee matters
- Self-motivated: demonstrated initiative and time management skills and ability to succeed in a remote work environment
- Excellent organizational skills: the People and HR Operations Manager role will manage all recruiting and post-hire talent functions including hiring pipelines and benefits programs
- Passion for mentorship: the People and HR Operations Manager will manage talent development programs
- Proactive: surfaces organizational improvement suggestions, concerns, and insights
Requirements & Preferred Qualifications
- Experience driving effective team building culture initiatives, implementing social and professional activities
- Experience managing the human and team element of M&A integrations
- Experience managing talent pipelines and evaluating prospective hires
- Excellent written and oral communication skills with the ability to interface with employees, company leadership, and prospective team members
- Direct experience in human resources or people management; ideally experience in remote, global work environments
- Excellent interpersonal skills and preference for remote work environments
- Minimum 5+ years experience in human resources and people management roles
Skills
- operations
- recruiting
- communication
- organization
- time management
