Remote Job
Assistant Project Manager
ModSquad- Full Time
- Posted : 2 years ago
TELECOMMUTE Location: Remote, Work from Home
ModSquad is currently seeking an energetic, proactive Assistant Project Manager to join us! In Client Services, we promise to deliver quality to our clients, partners, and teammates worldwide. The ideal Assistant Project Manager will work to ensure our client(s) are happy and our Mods are providing stellar quality service while communicating clearly and professionally, executing tasks promptly, driving operational efficiencies, and managing client expectations.
What you will do:
- Support a group of talented and dedicated Mods that deliver quality service via customer service (tickets, phones, chat), moderation, and social media engagement for our clients
- Assist with team recruiting, training, and performance management
- Must be willing and able to handle customer calls
- Oversee team schedule to ensure all shifts are filled and contractual coverage commitments to clients are met
- Perform weekly quality and productivity checks for all Mods
- Work with Mods as an escalation point to troubleshoot issues and solve problems
- Communicate clearly and consistently to the team and supervisors of any changes, updates, or relevant information
- Promote team collaboration, drive team growth, and inspire innovation amongst the team by working closely with your management counterparts
- A college degree and professional experience in a related position or market is desired
- You have a strong understanding of brand and customer care initiatives
- You have access to a quiet environment to work and take calls
- You are familiar and comfortable with a variety of CRMs like Zendesk, Sprout Social, moderation filters, etc.
- You use your awesome previous experience in Customer Support, Moderation, or Community Management to work wonders with our clients
- You have carefully honed written and oral communication skills
- You expertly handle correspondence with a client just as well as you do your own team members
- Having a passion for gaming, e-commerce, entertainment and/or online communities a plus
- You have experience with troubleshooting technical issues, both computer and software
- You are have team management and time management experience, and we aren’t talking fantasy football! You know how to manage schedules, understand and communicate workflow and procedures, and exemplify a GSD attitude
- You see problems as challenges, and can use your analytical skills and the ability to use data and metrics to overcome the hardest of them-adding value to yourself, your team, and your company.
- ModSquad is both complex and demanding. You need to be a fast learner who is trustworthy and can work independently
Skills
- E-commerce
- Social Media Management
- CRM
- Recruiting
- Zendesk
- Customer Support
- Training
- Fast-learner
- Customer Service
- Troubleshooting
- Team Management
- Project Management
- Written & Verbal Communication
- Collaborative
