Account Director
Brainlabs- Posted : 2 years ago
Classification: Full-time
Team: Client Services, Enterprise
Reporting to: Group VP
Estimated Start: April 2022
Location: REMOTE - Anywhere, US or Canada
Work Authorization: This role is open to US or Canadian Citizens/Permanent Residents and non-citizens allowed to work for any US or Canadian employer. We are unable to sponsor any work authorizations for this role.
What’s the role?
We are adding an analytical Account Director to our Client Services Team -
5+ years experience in paid media required.
The Account Director will be accountable for all aspects of their assigned clients Paid Search campaigns. The candidate should have management qualities and experience to be able to mentor each of the positions under them (ie Strategists and Specialists). The role requires business acumen, experience in retail and E-commerce verticals, advanced technical knowledge of SEM technology, creative energy and a passion for working in performance driven environments while fostering strong work ethic within the team. SEO and Media Experience is a plus.
So, Tell Me About The CompanyBrainlabs is an experimentation-led agency famed for its world-class company culture. We seek to create an environment where everyone is excited to come to work and contribute to our two-fold mission:
- to change the future of digital advertising
- to build the best company to work for
For more info why not take a look at our and our which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun.
What this job is:
- Varied: No two days are exactly alike!
- Data-driven: You will perform data analysis and make recommendations from that numeric evidence!
- FUN! Brainlabs fosters an environment where geeking out, laughing, and sharing knowledge are the name of the game
What this job isn’t:
- Boring. Every task for a client presents new opportunities to learn!
- Stagnant. There is so much room for growth at Brainlabs, and we regularly promote current Brainlabbers in order to grow to scale!
Give me a breakdown of what an Account Director at Brainlabs does:
Client management responsibilities
- Varied: No two days are exactly alike!
- Measured on revenue retention and growth and client satisfaction scores for 1-3 key, enterprise level, complex clients
- Day to day management includes managing client relationships, monitoring capacity of client teams, project manager for tactical execution, overseeing profitability of accounts
- Recognise opportunities, threats and risks and carry out or assign actions to minimise client churn and maximise client growth
- Develop relationships with senior client contacts, discussing business updates, getting feedback etc.
- Have a view of the big picture performance vs. goals, ensure the client knows how well we’re doing, and ensure innovative pieces of work are being carried out
- Sets the standard and/or creates best practices for client delivery and innovation, training, and thought leadership in area of expertise
- Prepare, present, and execute integrating marketing strategies aligned with client goals, including cross-sell opportunities
- Communicate client performance regularly and ensure we fulfill on client contracts and promised strategy
- Perform regular analyses and make data-driven recommendations, following our 'test and learn' methodology
- Implement responsibility assignment matrix (e.g. RACI) across client accounts for effective delegation, internal and external communications, and project management
- Lead client meetings and business review preparation, preferably via video conference - prepare the agenda or deck and ensure we take notes
- Implement & use Brainlabs’ tools on all accounts
- Ensures that systems are in place for QA checks to be conducted on a regular basis for all accounts under management
- Manage team of PPC Strategists and Specialists to accomplish brand performance goals, contribute to team initiatives, and foster career development
- Active participation in identifying new and improved processes to improve PPC performance, streamline campaign management and support team scaling
- Develop and maintain a professional knowledge of new emerging trends
- Partner with Data and Analytics resources to identify ways to advance PPC reporting & automation
- Assume leadership role of special PPC team projects as needed
Leadership responsibilities
- Mentor indirect managees utilizing a strengths-based coaching approach to prepare them to lead client accounts, including communication, calls, meetings, and emails.
- Model strong leadership including alignment to company priorities and philosophies, effective stress and emotion self-management, as well as a positive and patient demeanor with the team
- Cultivates an atmosphere that embraces diversity and inclusion within the team and agency
- Actively participant in wider company initiatives including, but not limited to new business pitches and internal marketing efforts
Cross/up-sell responsibilities
- Be a source of knowledge and advice - when it comes to what services Brainlabs can provide, cross selling opportunities, wider industry knowledge, case studies, best practice updates etc. and proactively make suggestions
- Coordinate cross channel work on your clients
- Hold internal strategy planning sessions with account team and align strategy across channels
- Surface and act on cross-sell and client growth opportunities
Essential Experience
- Minimum 5-years hands-on client-facing, paid search experience for a variety of clients with monthly spend greater than $100k dollars
- Previous project management and leadership experience with the ability to effectively manage talents, resources, and a shared sense of urgency for success
- Minimum of 3-year team-management experience
- Experience with creating client strategy, communication, management, and proactive account performance troubleshooting
- Four-year degree in any field
Desirable Experience
- Previous agency experience
- Previous experience participating in prospect pitches
- Proven track record of success meeting client KPI’s
- Minimum of 4-year team-management experience with track record of direct report promotions
How will I know I’m doing it right?
- A dot connecter, able to marry strategic thought and tactical objectives
- Eager to advance problem solving skills, with the ability to be solutions oriented
- A self-starter, takes initiative
- A strong writer and communicator
- Able to actively seek out and implement feedback
- A hyper detailed oriented individual
- An independent worker with strong time management and organization skills
- A desire to be nimble and flexible to succeed in a fast-paced and ever-changing environment
- A strong team player, willing to roll up your sleeves
- A business mature individual who exudes professionalism and respect
- Committed to the success of your team
- Eager to guide and manage team members, will lead by example
- A supporter of and advocate for diversity, equity and inclusion
What happens next
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. More specifically, our equal opportunities and diversity monitoring data indicates that we under-represent BIPOC ethnic groups, so we actively encourage applications from BIPOC candidates.
Thank you for your interest in Brainlabs! We look forward to getting to know you!
When you apply to work at Brainlabs, we may use your application data to make employment decisions, but your data will not be distributed or used elsewhere unless you are hired as an employee. All applications ask for your consent to allow us to process your personal data. However, you have the right to withdraw your information at any point by reaching out to [email protected].
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Skills
- project management
- seo
- advertising
- ppc
- client relationships
- data analysis
