Customer Support Work From Home Jobs

Knowledge Specialist

• 3 years ago

Headquarters: Santa Monica, CA URL: https://rechargepayments.com/about Overview As a Knowledge Specialist in the Customer Success department, you will be part of a team responsible for ensuring a quality, comprehensive and accurate library of ReCharge knowledge. This includes creating documentation for our public support and developer documentation, internal knowledge base, and training modules.  What You'll Do Live by and champion our values: #day-one, #ownership, #empathy, #humility. Use your ability to simplify complex issues and technical writing expertise to create external support articles that boost the excellence of our merc...

Developer Support Engineer, Tier 3

• 3 years ago

Headquarters: Santa Monica, CA URL: https://rechargepayments.com/about Overview We are looking for a Developer Support Engineer, Tier 3 that will work to support developers on the ReCharge platform and help ensure they get the most out of the ReCharge product suite. You will be hands on with the ReCharge API and will spend time troubleshooting code, solving complex problems, and working with our internal teams to make improvements to internal tools and processes. What You'll Do Live by and champion our values: #day-one, #ownership, #empathy, #humility. Use your strong technical and communication skills to address customer issues and...

Customer Support Associate

• 3 years ago

Headquarters: Remote, US URL: http://www.foldapp.com Fold’s Customer Support Associate will join a team dedicated to consistently maintaining outstanding customer support standards. This position requires a thoughtful and enthusiastic professional who is passionate about creating best-in-class customer experiences.  How You’ll Have an Impact On Customer Support Develop a deep understanding of Fold’s products in order to help customers navigate through processes and bugs Maintain customer relationships by effectively managing and responding to incoming inquiries, facilitating resolution, and documenting related actions Escalate customer issues as needed to facilitate effective re...

Outreach Specialist / Link Builder [100% Remote]

• 3 years ago

Headquarters: Remote URL: https://dofollow.io About the Job You’ll be in charge of link building tasks on SEO client projects. This includes hands on work, managing multiple projects with time constraints at the same time and adjusting strategy as necessary. Your main task will be to communicate with various website owners to promote our clients’ content.  We intend to enter into a long term, project based collaboration. You will receive your assignments from the founders directly. Responsibilities: Promote content and articles through concerted email outreach to get authoritative websites and publications to link back. Familiarize yourself with multiple onli...

Customer Success Manager

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USGivebutter is the world’s fastest-growing online fundraising platform. More than 30,000 good causes from youth groups to the world’s largest charities raise over $100 million annually using Givebutter’s modern forms, campaigns, and event technology.

• communication skills
• Customer Support
• Customer Service
• Active Listener
• Negotiation Skills
• Customer Success

Customer Experience Associate

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USCustomer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by obtaining and processing all required information to process patient genetic testing samples, reports, and billing. Responsibilities and Duties

• Microsoft Office
• communication skills
• G Suite
• Customer Support
• Organization skills
• Detail oriented
• Customer Service
• Analysis

Customer Support Superhero

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, Work from anywherecrowdspring is changing the way entrepreneurs, startups, small businesses, agencies, and nonprofits worldwide buy graphic design, web design, print design, product design, and business naming services. Over 220,000 designers and writers from nearly every country in the world work on crowdspring.

• Graphic Design
• Web Design
• Customer Support
• Written communication skill
• Problem Solving
• Verbal Communication

Customer Care Team Leader

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, Europe, Middle East , AfricaLivestorm is the all-in-one video communication platform for companies looking to implement a powerful video communication strategy.

• communication skills
• Customer Support
• Customer Service
• People Management
• Customer Success

Customer Care Associate

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USAs a Call Center Customer Care Associate, you’ll put your skills and talents along with our training to work; as you handle inbound and outbound phone calls with our external customers, agents, and funeral homes. Other tasks will include document handling, prepare files for processing, mailing, policy maintenance, and other correspondence processing. This is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. In this role, you will be part of a team which excels at critical thinking and quality customer service. Responsibilities and Duties

• communication skills
• Customer Support
• Detail oriented
• Customer Service
• Analysis
• Negotiation Skills
• Decision Making
• Critical Thinking
• Computer Basics

Customer Support Representative

• 3 years ago

Headquarters: None (Fully Distributed) URL: https://www.rescuetime.com 10,000 Foot View Hours and schedule: 15 hours/week to start (we’re open to expanding the role to full-time for the right candidate). You’ll have lots of flexibility in which hours you work. Compensation: $30/hr Location: Work from anywhere (RescueTime has been all-remote since before Covid) Here’s what your average day will look like: Each day, you’ll assist people through our support channels (mostly a ticket system, but some live chat), lend a hand on Twitter and Facebook, and be on the lookout for opportunities to improve the customer experience.Having...

Customer Success Representative, Frontline Health

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USMedely connects medical facilities with top-quality, pre-screened independent healthcare professionals. We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates...

• communication skills
• Customer Support
• Multi-Tasking
• Problem Solving
• Analytical
• Customer Service
• Customer Success
• Prioritization
• Organizing Skills

WordPress Support Specialist

• 3 years ago
• Location : Global

Headquarters: Mclean, VA URL: https://www.yokoco.com/Hi. We’re not looking for your average, everyday customer support specialist. For us, providing excellent customer support isn’t simply about checking boxes or resolving tickets: It’s about demystifying the technical, empathizing with people, and thinking about opportunities beyond the request. If you’d like a position where you can pair your primo technical chops (largely WordPress) with your top-notch communication skills, we’d like to hear from you. ResponsibilitiesYour day-to-day will change, but your core charges include: Owning and managing “Yoko Co Support,” which encompasses a variety of issues reported by our clients. Researching, troubleshooting, and identifying solutions to resolve custome...

• wordpress
• php
• css
• html
• tech support
• customer service

Product Support Expert

• 3 years ago

Headquarters: Remote URL: http://followupboss.com This Role Is For You If… You would describe yourself as patient, empathetic and having a good sense of humor You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long Superb written and verbal skills (with a professional yet fun demeanor). You consider yourself tech-savvy and efficient with SaaS applications Your qualifications: Self-motivated and proactive mindset. Remote work experience is considered an asset. Based in the USA, quiet home office w...

Appointment Scheduling CSR

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USThe Appointment Scheduling CSR is responsible for answering inquiries received through both telephone and email communication channels assisting in the coordination of care to Veterans and assisting in scheduling of Medical and Dental appointments. This job will require Veteran and Provider outreach and a referral will be used as the source to schedule and various systems will be utilized. Seeking professional and reliable candidates with excellent customer service skills, ability to navigate multiple systems and compassionate towards others. Responsibilities and Duties

• communication skills
• Customer Service
• Microsoft Office Suite
• Typing Skills
• Computer Basics

WordPress Support Specialist

• 3 years ago

Headquarters: Mclean, VA URL: https://www.yokoco.com/ Hi. We’re not looking for your average, everyday customer support specialist.  For us, providing excellent customer support isn’t simply about checking boxes or resolving tickets: It’s about demystifying the technical, empathizing with people, and thinking about opportunities beyond the request.  If you’d like a position where you can pair your primo technical chops (largely WordPress) with your top-notch communication skills, we’d like to hear from you.  Responsibilities Your day-to-day will change, but your core charges include:  Owning and managing “Yoko Co Su...

Customer Success Specialist

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USKnock is on a mission to empower people to move freely. The Knock Home Swap™ makes it easy for consumers to buy their new home before selling their old one, skipping the hassles of living through repairs and showings, paying only one mortgage at a time, and having home prep covered upfront so their old house sells for the highest possible price. Knock...

• communication skills
• Slack
• Customer Support
• Problem Solving
• Customer Success
• Strategic Thinking

Support Specialist

• 3 years ago
• Location : USA

Headquarters: Kitchener, Ontario URL: http://smile.ioSmile.io allows eCommerce store owners to deliver powerful and customizable rewards programs to their customers. These programs help stores delight their customers, keep their business profitable, and grow their community. We are powering thousands of rewards programs, and rewarding tens of millions of customers in eCommerce stores all over the world!As a member of our Merchant Experience team, you will play a vital role in communicating directly with our eCommerce merchants to help them get the most out of Smile and grow their business!About the Role We are looking for a highly motivated, and skilled technical problem-solver to add to our global support team. We are looking to fill one remote position to work hours aligned to 9-5 pm PT (with some flexibility + 1 or 2 hrs), with a Sunday - Thursd...

• javascript
• sql
• shopify
• ecommerce
• customer service
• html
• css
• tech support

Customer Care Associate

• 3 years ago
• Location : Remote, Work from anywhere

TELECOMMUTE LOCATION: Remote, work from anywhereWe’re looking to hire a Care Consultant who can help us create a world-class experience for our Caroo customers. The Customer Care Team is the hub of customer support and advocacy for our Employee Care platform, Caroo. There’s nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical...

• Zendesk
• Customer Support
• Detail oriented
• Problem Solving
• Client Services
• Prioritization
• Sales Force

Support Specialist

• 3 years ago

Headquarters: Kitchener, Ontario URL: http://smile.io Smile.io allows eCommerce store owners to deliver powerful and customizable rewards programs to their customers. These programs help stores delight their customers, keep their business profitable, and grow their community. We are powering thousands of rewards programs, and rewarding tens of millions of customers in eCommerce stores all over the world! As a member of our Merchant Experience team, you will play a vital role in communicating directly with our eCommerce merchants to help them get the most out of Smile and grow their business!About the Role We are looking for a highly motivated, and skilled technical problem-solver to add to our global s...

Enterprise Account Manager

• 3 years ago
• Location : USA

ABOUT NuORDER: NuORDER is the leading wholesale eCommerce platform. Brands use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 2,500 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit POSITION SUMMARY: Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service to our most premiere clients. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropria...

• account manager
• ecommerce

Customer Success Manager

• 3 years ago
• Location : Remote, US

TELECOMMUTE LOCATION - REMOTE, USABOUT CLOUDBEESCloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse...

• Communication
• Organization skills
• Problem Solving
• Analytical
• Customer Success
• Critical Thinking

Customer Service Rep

• 3 years ago
• Location : work from home

TELECOMMUTE LOCATION - REMOTE, WORK FROM HOMEABOUT MODSQUADWork From Home! Flexible Schedules! ModSquad is seeking Mod Contractors with phone customer support skills to join our network!If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.Our phone Mods...

• communication skills
• Customer Support
• Multi-Tasking
• Problem Solving
• Customer Service

DevOps Support Engineer

• 3 years ago
• Location : USA

About Swimlane:Swimlane is a rapidly growing, innovative startup with a passionate team focused on improving the lives of IT security practitioners through security automation and orchestration. At Swimlane, we work with a cutting-edge technology stack to create and distribute products that empower Security Operations teams to automate time-consuming and repetitive tasks, allowing them to focus on the advanced security activities that are most important to their work. We're headquartered in the Denver, CO metro area, but our employees span 23 states and 6 countries. We offer competitive salaries and benefits, along with a community-based culture of transparency and innovation. Become a Swimlaner today!DevOps Support Engineer (USA):Are you an engineer with solid Cloud and DevOps experience looking to help grow a great company? Are you self-motivated with excellent task juggling skills? Do you have a great personality and value teaching others? W...

• devops
• nosql
• azure
• javascript
• python
• mongodb
• aws
• csharp

Software Engineer – Customer Experience

• 3 years ago
• Location : ANYWHERE

TELECOMMUTE LOCATION - REMOTE, ANYWHEREABOUT CROWD COWHow many times in your career do you have the chance to create a ubiquitous consumer brand, build an entirely new supply chain, and change a big part of the food system?Today, Crowd Cow offers the most convenient and direct way for consumers to purchase from independent and family-owned farms, providing access to a world of craft meats and seafoods more diverse and flavorful than most people realize. We’re also creating opportunities for the very best independent producers to reach more customers.Our business continues t...

• JavaScript
• Customer Service
• Team Management
• Software Engineering

Customer Success Manager

• 3 years ago

Headquarters: New York City URL: http://rafflecreator.com Raffle Creator is hiring a Customer Success Manager! We're an online fundraising platform that helps non-profits raise millions of dollars each year. You will be the first hire responsible for managing customer support, new user onboarding, and inbound sales. This is NOT a generic support role design around churning through customer support tickets. You will talk to customers, give product demos, and help users get up and running to raise hundreds of thousands of dollars on our platform. Responsibilities: Work day-to-day with new users as they sign up for the...

Customer Experience Representative

• 3 years ago

Headquarters: San Francisco, CA URL: https://zebranow.com/ JOB TITLE:  Customer Experience Representative   General Summary: Zebra Customer Service Representatives offer daily customer support, peace of mind, and quality information to our customers. As the frontline and often first touchpoint of communication with the company, Zebra Reps are essential in attracting potential customers as well as the retention of current subscribers. Our Customer Experience Team hears, acknowledges, and analyzes customer needs, develops customer-centric solutions, and provides clear communication in a humanized, friendly manner. This role is excellent if you are a creative problem solver, have a...

Clinical Training Specialist

• 3 years ago
• Location : US-Remote

TELECOMMUTE LOCATION - REMOTE, USABOUT ABLETOAbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high-quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure ind...

• G Suite
• Organization skills
• Customer Service
• Medical Health Care
• Written & Verbal Communication
• Computer Basics

Arbor Day Foundation Advisor

• 3 years ago
• Location : ANYWHERE

TELECOMMUTE LOCATION - REMOTE, ANYWHEREABOUT NELNET

• Problem Solving
• Customer Service
• Account Management

Foundation and CSR Program Manager

• 3 years ago
• Location : REMOTE US

TELECOMMUTE LOCATION - REMOTE, USABOUT DELTA DENTALAt Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental mea...

• Project Management
• communication skills
• Problem Solving
• Customer Service
• Interpersonal skills
• Strategic Thinking

Support Engineer (Hasura Cloud)

• 3 years ago
• Location : Remote

Hasura is hiring Customer Support Engineers who can help our users get productive with Hasura Cloud. This is a technical customer-facing role with a focus on helping users and customers achieve success in their use of Hasura Cloud. You will work with our users to ensure their queries are responded to and their problems are resolved. Internally, you will act as the voice of the user within the company, and liaise with the product and documentation teams to surface necessary changes. We are a globally distributed team, with offices in San Francisco. What the role will involve: Answer questions, troubleshoot problems, and provide deep technical support to our users over email and live chat. Schedule calls and/or pair programming sessions as needed to help users resolve problems. Special focus on onboarding support to help new users get productive with Hasura Cloud quickly. Work with the Product team to tweak the onboarding an...