Customer Support Work From Home Jobs

Customer Success (UTC+3 to UTC+6

• 3 years ago

Headquarters: Indianapolis, IN URL: https://hubstaff.com/ The Job: Do you love helping? Do you want to be a part of the distributed work movement? Hubstaff is enabling other location-independent teams' success, and we are hiring Customer Success Specialists with outstanding remote software support skills. Do you have the ability to listen for the outcomes our customers are actually seeking when they request our help?  Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested? Read below to see if you mi...

Head of Merchant Success

• 3 years ago

Headquarters: DUBLIN / USA / THE INTERNET URL: https://boosterapps.com/ 👋  Howdy,   Stuart here, founder of Booster Apps. We’re on a mission to propel the eCommerce economy to new heights. From established online shops to traditional, brick and mortar stores, we’ve helped 700,000+ Shopify merchants generate over $2 billion in additional sales—and we’re just getting started! 🚀    But we couldn’t have gotten to where we are today without the 700k+ merchants that have trusted our apps, guidance, and support to grow—which is why we are looking to hire a Head of Merchant Success to continue to scale and lead our merchant-centric focus.   Our tea...

Filing Resolutions Specialist

• 3 years ago

Headquarters: Remote - US URL: https://www.taxjar.com/jobs/ TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. Our core values We do the right thing for our customers We're a team, built on trust We're proud to be remote We're in control of our own destiny TaxJar’s remote-only team of 160+ people is growing quickly. We have two immediate openings on the Filing Resolutions Team for those who want to help us make e-commerce easier for everyone. As a Filing Resolutions Specialist, yo...

Podcast Guesting Agent

• 3 years ago

Headquarters: United States URL: https://interviewvalet.com/ Are you a natural connector? We are. It is our passion, our drive, and our mission. Who are we? Interview Valet is the leader in Podcast Interview Marketing. We work with the top podcasts to get our Certified Guests™ interviewed, so they can be heard by their ideal customers. Our Certified Guests™ are leading authors, coaches, speakers, and brands focused on building solid relationships with their potential clients.  Since 2015 we have served over 500 clients coordinating over 20,000 interviews. Our mission is to personally introduce inspiri...

IT Support Specialist

• 3 years ago

Headquarters: Munich, Germany URL: https://www2.laterpay.net/ We’re looking for an internal IT Support Specialist to join our team.  Ideal candidates have broad experience in IT operations (including distributed staff management, onboarding/off boarding, help desk, and administering software licenses) and some basic knowledge of Information Security (SSO, best practices around storing data at rest, how to protect PII, and how to manage an outside security audit/pen test). Day-to-day IT admin work and help-desk will constitute about 40% of your workload; the rest of your time will be spent on helping our team improve operational efficiency and review and implement improved security practices.  We’re a team of around 50 people spread over 12+ countries in time zones from UTC-8 to UTC+2. Our staff is quite technical and...

Customer Support Specialist

• 3 years ago

Headquarters: Singapore URL: http://stamped.io/ Role: Are you currently a SaaS Customer Support Advocate looking for that next big challenge?  Does joining a small team where you can have an enormous impact on the direction of a fast-moving start-up sound exciting?  If you answered yes to these questions, then this might be the perfect role for you! We’re looking for a highly personable, driven and resourceful Customer Support Specialist to join us!  Note: Please only apply if you are a current legal resident of Canada and comfortable working in a fully remote role. Job Brief: Develop expertise in our product and...

Customer Success Manager

• 3 years ago

Headquarters: London, UK URL: https://bant.io We’re looking to hire a Customer Success Manager to add to our amazing team!  About Us: At bant.io, you will find a diverse team of curious and results-driven people from all over the world looking to help businesses succeed. Our passion for helping our customers grow their business is at the forefront of what we do and we accomplish this by delivering an innovative and intuitive product, combined with world-class customer service. The Opportunity: We're looking for an experienced Customer Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly...

Customer Support Leader

• 3 years ago

Headquarters: Chicago, IL URL: https://www.conferences.io ABOUT THE ROLEWe are looking for someone experienced in providing technical support for software services to lead our team’s customer support efforts. This is an important role for Conferences i/o because our customer support is second to none in the audience engagement space — we go above and beyond to insure that our customers are successful. This position will be remote (work from home), but we require a candidate to be located in the United States. The company operates on US Eastern Time, so West Coast candidates will be considered but must be available during standard US Eastern work hours.

Client Services

• 3 years ago

Headquarters: Canada URL: https://dogsthat.com Do you enjoy talking with cranky customers? Do you love to take on the battle of a struggling student? Do you stay calm reading the BLOCK cap email or Facebook post?  Reality is… kindness is big in our team/community culture so we don’t deal with this very often :)  but when we do… we want people who LOVE to talk these people through their challenges.  Is that YOU too?  If you said YES! Our quest is to then find YOU! and bring you along in our customer service journey.  What WE Need: Someone who is happy to work 9am ~  5pm ET Sunday through Thursday (IMPORTANT NOTE: During the initial training period, hours will be Monday to Friday, 9 am - 5 pm ET for approx 2-3 weeks and then transition over to the Sunday to Thursday)  What YOU Need: Reminder  - read e...

Virtual Assistant

• 3 years ago

Headquarters: Canada URL: https://dogsthat.com We are looking for an experienced Virtual Assistant. You have experience and are passionate about serving a team and a large community as a virtual assistant. The working time frame is Sunday to Thursday 9 am to 5 pm ET and may include occasional time outside of that. NOTE: During training, the hours will be Monday to Friday 9 am - 5 pm ET for approx 2-3 weeks. You have excellent computer skills, including high word processing and spreadsheet ability, and an eye for detail. You have a great general knowledge of technology in today’s world and a LOVE for learning to use new software, databases, and everything else that helps a great team become greater. You strive for EXCELLENCE in communications - writing, typing, messagi...

Customer Success Account Manager

• 3 years ago
• Location : Europe

Headquarters: New York URL: http://float.comAbout the RoleWe are looking to hire a remote Account Manager located in Europe or the UK (GMT to GMT +2) to help first-time users become customers. You will join our Account Management team to respond to inbound requests via our email drip campaigns and support channels, all managed within our Intercom CRM platform. While most of your communication will be written, we’ve learned that 1-1 online demos can really help teams when they’re starting out, and you’ll be aiming to schedule these regularly throughout your day.You will take full ownership of customer accounts in your allocated time zone and develop a deep understanding of Float to determine the best methods for converting, onboarding and expanding customers. You’ll build relationships with our customers and share your knowledge with the team....

• account manager
• customer service

Support Engineer / Tier2 Fullstack Engineer

• 3 years ago
• Location : USA

Support Engineer / T2 Fullstack EngineerWe’re looking for an engineer to join our “Tier 2” organization, acting as an intermediary between Support and Product Engineering to resolve technical issues efficiently in the product. This person will live between the customer and product, triaging customer feedback and doing the engineering work to debug and fix immediate issues in the platform. They’ll also be doing light feature development when it can help our customers be successful.This position is critical for our real time platform success, and folks that would succeed here have an incredible motivation to help people. If the work requires the core engineering team’s experience, our Support Engineer will collaborate and provide insight to the core issues and suggested solutions.In this role, you willDebug platform issues as they arise, gathering the resources you need...

• devops
• php
• java
• javascript
• full stack
• laravel
• python

Customer Advisor

• 3 years ago

Headquarters: Empire Flippers URL: https://empireflippers.com/ When you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.  You might be wondering, though … what will your daily work routine look like once you’re up and going? Here is a list of daily tasks we’ll expect from you (thou...

Customer Support Engineer (EMEA)

• 3 years ago

Headquarters: Paris, FR URL: https://platform.sh/ EMEA: This position is for applicants based in timezones UTC+6 to UTC-1 As a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, re...

Customer Success Manager (North America)

• 3 years ago

Headquarters: Paris, FR URL: https://platform.sh/ Our Customer Success Managers (CSM) are the ambassadors for the Platform.sh brand. CSM’s operate in an account manager role, and are responsible for a client portfolio. They lead communications in times of change or problem resolution, and foster a healthy working relationship with their clients. CSMs proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results. They know the intricate needs and challenges of their client portfolio and deeply care about their success.  Primary Responsibilities:   Drive retention and growth among our most valuable customers by unde...

Customer Success Specialist

• 3 years ago

Headquarters: District of Columbia URL: https://www.uscreen.tv/ Uscreen is growing and we’re looking for an intuitive, proactive and energetic individual to join our ranks. Our new Customer Success Specialist will play a big role in helping our clients succeed by building and maintaining relationships with clients to understand their needs and help them navigate the platform to provide them with the greatest success possible. This is a unique opportunity to join a growing self-reliant startup in a booming industry and help us scale. We’re not just about hitting the numbers: we’re about creating opportunities for prospect clients to become successful. In short, their success is our success. Uscreen helps thousands of c...

Customer Success Account Manager (Europe & UK)

• 3 years ago

Headquarters: New York URL: http://float.com About the Role We are looking to hire a remote Account Manager located in Europe or the UK (GMT to GMT +2) to help first-time users become customers. You will join our Account Management team to respond to inbound requests via our email drip campaigns and support channels, all managed within our Intercom CRM platform. While most of your communication will be written, we’ve learned that 1-1 online demos can really help teams when they’re starting out, and you’ll be aiming to schedule these regularly throughout your day. You will take full ownership of customer accounts in your allocated time zone and develop a deep understanding of Float to determine...

Remote Customer Support Officer (with Chinese and English languages)

• 3 years ago

Headquarters: Limassol, Cyprus URL: https://careersupportiq.com/#rec92207401 What is the Customer Support Department in IQ Option?It is a large, professional team of Customer Support specialists. We speak 20 languages and help our users to understand all the peculiarities of trading.Working schedule:5/2 schedule (8.00 - 16.30) GMT+3, Moscow Time.Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations so you won't be bored. Who is a Customer Support officer? He writes and speaks foreign languages fluently (English + Chinese); He is so fluent in the product that the customer understands it perfectly (and we will always help with this: we have a knowledge base,...

Customer Success Specialist

• 3 years ago

Headquarters: GemPages URL: https://gempages.net/ We Are... GemPages is a page builder and optimization platform for eCommerce stores, with over 10,000 active paying clients. Besides, with our mission to help entrepreneurs worldwide successfully build their own business, we also have Ecomsolid, another product which together with GemPages creates the best ecommerce customer experiences. Our website: https://gempages.net Our App Store: https://apps.shopif...

Customer Support Specialist

• 3 years ago
• Location : USA

Headquarters: Birmingham, Alabama URL: https://www.fleetio.com/careersFleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day.As a Customer Support Specialist for Fleetio, your job is to work directly with our customers to support their success using our software. You’ll be directly contributing to our customers’ productivity, satisfaction, and loyalty by providing the highest level of customer service. This is a demanding but rewarding role that requires superior communication skills, a great attitude, and the desire to learn continually.As a member of the Customer Support team, you’ll work with other highly motivated Customer Support Specialists to manage user...

• accounting
• customer service

Customer Service Representative

• 3 years ago
• Location : Remote, Work from home

TELECOMMUTE LOCATION: Remote, USFirstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.Our agents start at $13 an hour base pay + attendance bonus incentives

• communication skills
• Customer Support
• Problem Solving
• Customer Service
• Typing Skills

Customer Support Advocate

• 3 years ago
• Location : Remote, Work from anywhere

TELECOMMUTE LOCATION: Remote, work from anywhereClubhouse is a project management tool created specifically for software product development teams. Its unique interface allows users to see just what matters to them, while also offering the entire team unprecedented visibility into progress across the organization.

• Zendesk
• communication skills
• Customer Support
• Technical
• Prioritization
• Collaborative

Technical Support Engineer

• 3 years ago

Headquarters: Santa Monica, CA URL: https://rechargepayments.com/about Overview In a Technical Support Engineer role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls. What You'll Do Live by and champion our values: #day-one, #ownership, #empathy, #humility. Use your technical expertise and customer service skills to resolve questions and issues for our online merchants. Communicate clearly in writing to both technical and n...

Customer Support Specialist

• 3 years ago

Headquarters: Birmingham, Alabama URL: https://www.fleetio.com/careers Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. As a Customer Support Specialist for Fleetio, your job is to work directly with our customers to support their success using our software. You’ll be directly contributing to our customers’ productivity, satisfaction, and loyalty by providing the highest level of customer service. This is a demanding but rewarding role that requires superior communication skills, a great attitude, and the desire to learn...

Virtual Assistant (Project Management, Tech Support)

• 3 years ago

Headquarters: Florida, US URL: https://hibiscusmooncrystalacademy.com/ Do you live and breathe systems, organization, and assisting others? Do you want to join a team of heart centric A-Players who are working on growing a leading online academy within the crystal community? If you are organized (to a fault), self-motivated, insanely efficient, and can meet a deadline without batting an eyelash, this may be the best day of your life. Hibiscus Moon is looking for an efficient, proactive, and tech-savvy Virtual Assistant to add to our growing team as an independent contractor for up to 60 hours per month with the flexibility to work additional hours during peak...

Migration Advisor

• 3 years ago

Headquarters: Empire Flippers URL: https://www.empireflippers.com The Migration Advisor role is vital to the success of our company. Since this role will have you speaking to buyers and sellers around the world, it can be a bit stressful here and there. You will need to work weird hours sometimes to make sure you can get on the phone with sellers in different time zones. You will also need to be extremely detail-oriented to make sure that processes are followed to a tee. Not all buyers and sellers are familiar with the technical aspects of migrating a business; you will need to guide them through the process in a clear and logical manner, ensuring all parties know what’s going on.

Customer Success Technician

• 3 years ago

Headquarters: Newburyport, MA URL: https://estimaterocket.com Logical Engine was founded in 2012 and is the creator of Estimate Rocket, a cloud-based, mobile first application for service contractors that helps them grow their businesses by an average of 34% annually, manage their people and projects and sleep better at night. The Estimate Rocket platform encompasses Customer Relationship Management (CRM), Estimating, Scheduling, Invoicing, Payment Processing and much more. Due to our extraordinary growth Logical Engine is looking for an additional customer success technician to join our small and dynamic team. At Logical Engine we want to take care of our customers the way they take care of their clients. Our goa...

Vetting Advisor

• 3 years ago

Headquarters: Empire Flippers URL: https://www.empireflippers.com What's the Position Like? The Vetting Advisor role is vital to the success of our company. Since this role allows new businesses to appear on our marketplace, it can be a bit stressful here and there. You will need to work weird hours sometimes to make sure you can get on the phone with sellers in different time zones. You will also need to be extremely detail-oriented to make sure everything lines up. Not all sellers are familiar with creating profit and loss statements (P&Ls); you will need to catch any errors and will be regularly calling sellers to work with them t...

Customer Support Specialist

• 3 years ago
• Location : USA

Headquarters: San Francisco, CA URL: https://www.cointacker.ioCoinTracker is a portfolio assistant for cryptocurrency. Used by over 150,000 cryptocurrency holders with over $3 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.Our mission is to increase the financial freedom and prosperity of individuals and companies.Some things we’re proud of:💲 Over $3B in exchange crypto assets are tracked on CoinTracker📈 Profitable and growing 6X year over year🤝 Partnered with Coinbase, TurboTax, and other industry leaders&#12818...

• customer service

Customer Champion Extraordinaire - Multiple Shifts 2021 - Open to United States residents only

• 3 years ago
• Location : USA Only

Open to United States residents onlyDescriptionOur Customer Champions work to put a real life smile on customers' faces by responding virtually to their questions and concerns via email and live chat. We believe thatfast, accurate, personal repliesto cries for help make customers happy and loyal.We hold ourselves tohigh standards; our current goal is a very quick, personal response to customers. Champions typically respond to 40+ emails/live chats in a standard shift. Champions connect customers to development by reporting quirky bugs, detailing suggestions, and explaining any unclear portions of the app.We work as avirtual familyfrom all over the US, staying in regular contact through Basecamp, Google Meet, and in-person gatherings (when possible). We share feedback, encourage each other to reach personal and professional mil...

• customer service
• researcher
• english