Customer Support Work From Home Jobs

Community Support Specialist

• 4 years ago

About AssuranceAt Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions. About the Person A core part of what we’re building at Assurance is a large network of on

• community management
• microsoft office

Technical Customer Success Specialist

• 4 years ago
• Location : US only

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Customer Success Specialist to help customers understand what’s possible with Webflow, and to make sure new users feel incredibly supported throughout their migration to Webflow and make sure our customers are successful with Webflow.  About the role Location: San Francisco HQ or US remote  Type: Full-time  As a Customer Success Specialist, you’ll … Provide consistently high-quality customer experiences and onboar...

• customer support
• APIs

Customer Support and Deployment Specialist

• 4 years ago
• Location : UK

Designed by analysts but built for the entire team (security operations, threat intelligence, incident response and security leadership), ThreatConnect’s intelligence-driven security operations platform is the only solution available today with intelligence, automation, analytics, and workflows in a single platform. Centralize your intelligence, establish process consistency, scale operations, and measure your effectiveness in one place. To learn more about our threat intelligence platform (TIP) or security orchestration, automation, and response (SOAR) solutions, visit ThreatConnect.com. Job Description ThreatConnect is the most comprehensive Threat Intelligence Platform on the market today. Our platform is used by thousands of organizations, and over 40 of the Fortune 100, to help them quickly aggregate, analyze, and act on their threat data to mitigate risk and threats to their network security. We're looking for a talented and experienced C...

• customer success
• network protocols
• security solutions

Associate Marketing Analyst

• 4 years ago

What is Pathrise?Pathrise (YC W18) is an online program for tech professionals that provides 1-on-1 mentorship, training and advice to help you land your next job. On top of that, we're built around aligned incentives. You only pay if you succeed in getting hired and start work at a high-paying job first.Everyday we are expanding our team and our services. We are looking for sharp, scrappy and fun individuals who are ready to jump in (head first) into a new role with us. We are a small team and we love working together to improve our fellows chances of getting the job of their dreams! If this sounds like something you'd be interested in we want to talk to you. Our MissionWe seek to uplift job seekers in their careers and help them fulfill their hopes, ambitions and livel...

• growth
• customer acquisition
• analytics

Technical Support & Enablement Engineer for WordPress

• 4 years ago
• Location : APAC

This is a remote, day-shift, position open to candidates living in the Asia-Pacific region. Only candidates currently residing in time zones UTC+8 through UTC+12 will be considered. As a Technical Support & Enablement Engineer, you’ll craft our customer experience. Pressable is looking to grow our diverse team of individuals with a background in WordPress, the technical knowledge for anything that comes their way, and the determination to get the job done. Our agents establish relationships with our customers by listening to their needs, understanding their problems, and providing tailored solutions. Pressable is a new breed of technology company: one part WordPress managed hosting and another part services innovation. Both empower small agencies and giant clients to scale their business on the WordPress platform. Pressable’s platform enhances WordPress with developer tools, security, analytics, and world class support so that companies can build and d...

• javascript
• php
• wordpress

Customer Support Manager

• 4 years ago
• Location : US only

Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization.  You will be working with our largest, high growth customers to ensure they are successful. You will do this by building strong relationships, helping them find long term solutions, and overcome any roadblocks. You’ll understand their goals, immerse yourself in their business, and give them the best practices to achieve success. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must.  The perfect fit will be highly motivated with strong communication skills,...

• customer support
• ecommerce

Customer Success Manager

• 4 years ago

GitBook is a moderndocumentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.‌GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an important next product step to redefine "core team work" and we're looking for our first Customer Success person to join our team and help us continuously develop users' satisfaction.‌As a Customer Success Manager, and being our first Customer Success person, you will play a major part in determining our customer success strategy. 🙌 What will you be doing ?Your role as a Customer Success Manager will be to c...

• B2B
• customer success

Growth Marketing Associate

• 4 years ago

What is Pathrise?Pathrise (YC W18) is an online program for tech professionals that provides 1-on-1 mentorship, training and advice to help you land your next job. On top of that, we're built around aligned incentives. You only pay if you succeed in getting hired and start work at a high-paying job first.Everyday we are expanding our team and our services. We are looking for sharp, scrappy and fun individuals who are ready to jump in (head first) into a new role with us. We are a small team and we love working together to improve our fellows chances of getting the job of their dreams! If this sounds like something you'd be interested in we want to talk to you. Our MissionWe seek to uplift job seekers in their careers and help them fulfill their hopes, ambitions and livelihoods. Read more about why we’re driven to do...

• customer acquisition
• growth marketing

Game Performance Analyst

• 4 years ago
• Location : Europe only

Company DescriptionGamevy is an award-winning, licensed supplier and operator producing a high- quality, select range of real-money games. We believe in combining skill, chance and life-changing jackpots for the ultimate in fun.Job DescriptionThis is a rare opportunity to work for a growing, dynamic company in an exciting role from your remote location (European applicants only). Your main responsibility will be to oversee the live performance of our casino games across our client brands, in an effort to maximise profitability and direct future game design by analysing trends in customer behaviour.Experience of working in the industry is not necessary, as full training will be provided, however, knowledge of online gambling would be very beneficial, so if you're passionate about gaming this could be the perfect role for you.Please note this is a remote working role, where you will be expected to be IT - proficie...

• customer behaviour
• IT

Client Onboarding Specialist - EMEA

• 4 years ago
• Location : EMEA

About KrakenOur mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!About the RoleThis is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. We’re accepting applicants for our Client Onboarding team, which provides first rate customer support to our high volu...

• customer support
• financial services

VIP Enterprise Engineer

• 4 years ago

The VIP team is a diverse, hard working, and kind group of people from a wide variety of backgrounds who bring excellence in software engineering, communication and problem-solving skills to help our clients and partners do amazing things with WordPress. Our company is completely distributed, so we work from anywhere we can find a good broadband connection.As some of the biggest brands on the web, our clients are often pushing the limits of WordPress. The Enterprise team within VIP plays a critical role in helping guide these large organizations, by deeply understanding their needs and helping with architectural decisions, supporting ongoing development, and more.VIP Enterprise Engineers:Assist large organizations with architectural guidance, including the ongoing support of new features and functionalityUnderstand the organization’s needs at a deep level, and be able to recommend best practices and workflows as well as tools and p...

• customer support
• wordpress

Customer Support Specialist

• 4 years ago

We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.About UsSimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, auto...

• customer support
• CRM

Customer Support Manager

• 4 years ago

Headquarters: San Francisco, CA URL: https://www.elevateapp.com/ About Elevate Labs:Elevate Labs is on a mission to improve people's minds. The ability to write well and speak eloquently deeply affects your trajectory in life, regardless of profession. Unfortunately, many people leave high school and even college extremely unprepared in these areas. We developed our flagship mobile app, Elevate, to help bridge this gap, through 35 games (and more on the way) that teach concrete cognitive skills. Elevate has over 30 million downloads and has received numerous accolades, including Apple’s App of the Year award. The Elevate app was ju...

Support Engineer

• 4 years ago
• Location : APAC Only

Our Snowplow Insights offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for nearly 200 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Snowplow Insights offering, and we strive to provide the best technical support of any analytics vendor. We have implemented a full “follow the sun” support model at Snowplow, with our six Support Engineers working in six well-distributed time zones (East & West Coast US, Canada, Spain, Portugal, Russia). We are now looking to hire an additional Support Engineer in the UTC +7 to UTC +12 time zone range.  This is a Support Engineering role - not a Support Agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an...

• customer support
• zendesk
• OpsGenie

Customer Operations Engineer

• 5 years ago
• Location : Remote - US

The Position Customer Operations Engineers at Mesosphere act as the escalation point and troubleshooting resource for operations teams around the globe. From responding to datacenter outages, to providing operational and infrastructural advice, we’re here to make sure that our customers are successful with DC/OS and associated technologies. Do you have a passion for troubleshooting and love digging into complex issues that may be brand new? Does a day filled with tasks ranging from digging into source code or evaluating a network stack to testing customer configurations or replicating deployment issues sound like a good time? Does understanding how things work, or why they don't, sound fun to you? If the answer is yes, please apply! We are specifically looking for people who live in the US. This is a remote position but no matter where you work, you'll have opportunities to travel, meet, and work with some of the brightest minds in cloud and distributed computin...

Enterprise Support Specialist

• 54 years ago
• Location : europe

This role is part of our international Support team which is focused on providing the best product experience to all our Loom users. You will be responsible for supporting customers via email (Zendesk) and social media, and helping them resolve any issues they encounter with our platform. You will work very closely with our Sales & Success teams serving as the voice of the customer to improve our product.Important note: We are looking for candidates located in Europe to work a full time schedule that may span weekends and/or holidays as our customers need us.Your ResponsibilitiesDeveloping customer relationships that promote retention and loyalty.Working closely with the Success and Sales teams to ensure successful customer retention and renewal of existing accounts.Troubleshooting support inquiries to quickly identify any issues and raise them with the Success a...

Customer Success Manager

• 54 years ago
• Location : south-america

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.As a Customer Success Manager, you will work with our fastest growing accounts to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll be part player and part coach developing creative marketing strategies and sharing valued best practices. You will help ensure that accounts continue to scale quickly and see success from the platform. Further, you will work closely with the Head...

Customer Success Director

• 54 years ago
• Location : anywhere

Tell me if this sounds like you…You’ve been in a senior role at an online marketing or tech company for a few years now and you’re great at what you do.You love the fast-paced, high-growth environment.And you’re absolutely obsessed with great customer experience because it’s directly tied to a company’s long-term success. It's only by wow-ing your customers at each step in their user journey that you can make them life-long customers, right?But…You’re looking for something new. A new challenge; a new leadership opportunity...If this is you, this role might be exactly what you're looking for.With us, you'll:Be responsible for designing and leading our entire customer journeyBecome our customers’ strategic partner and have a direct impact on the success of their businessesJoin a rapidly growin...

Customer Support Lead, Admissions

• 54 years ago
• Location : anywhere

Please make sure to read the application thoroughly and follow the appropriate application process, incomplete applications will not be considered.About MicroverseWe believe the place where you are born shouldn't determine your opportunities in life. We provide access to global opportunities by offering a world-class education no matter where you come from.Microverse is an online school for software developers where students learn to work remotely with people from around the world. Students don't pay tuition until they get hired and start a global career. As of today, we have students in 100+ countries, and 96% of our graduates get a job within 6 months with an average salary increase of 240% working for companies like Microsoft, Huawei, and VMWare.We are backed by amazing investors worldwide, including Y Combinator, Northzone, General Catalyst, and many world-class angel investors...

Web Hosting Support with French

• 54 years ago
• Location : anywhere

HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world. We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.What you’ll do:Solve customers' web technology problems using chat, email/tickets, and phone.Install, configure, maintain and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.Explain how D...

Technical Support Representative

• 54 years ago
• Location : anywhere

Help Premio customers solve issues related to the plugins via email and live chat, and create technical guides for our help centerRequired Qualifications:At least 2 years experience in WordPress DevelopmentWith professional background in Technical SupportFluent in both written and spoken EnglishBenefits:Competitive salary packageAbility to work remotely from anywhereFlexible working hoursPerformance bonusesAnnual paid leavesApply now!For interested applicants, please send your CV together with links to your previous projects.

Customer Service Representative

• 54 years ago
• Location : anywhere

BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 2,500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on talent. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies like Google, Pinterest, and Udemy.About the Role:We are looking for a Customer Service Representative with proven experience and a passion for providing assistance and excellent customer experience through our diverse communication channels.What You’ll Do:Provide excellent customer service by being emphatic and professional in every interactionUpdate customer i...

Web Hosting Support with Spanish

• 54 years ago
• Location : anywhere

HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world. We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.Schedule - All on Eastern Time (Toronto):Saturday-Wednesday:10:00 AM - 7:00 PMWednesday-Sunday:10:00 AM - 7:00 PMWhat you'll do:Solve their web technology problems using cha...

Customer Success Manager

• 54 years ago
• Location : us

Gremlin’s mission is to make the Internet more reliable. We’re leading the way in the exciting, growing practice of Chaos Engineering, for enterprises like Target, Twilio and JP Morgan Chase that are building complex, distributed SaaS applications whose success depends on uptime. The Gremlin platform uncovers risks and weaknesses that simply aren’t addressed by traditional DevOps and IT operations processes and best practices. If paving a new path forward at the leading edge of technology sounds exciting to you, we should talk.About the Role of the Customer Success Manager:Gremlin is seeking a customer-centric individual to join our team as a Customer Success Manager, supporting our Enterprise customers. In this role, you will foster a positive customer experience and ensure each customer is maximizing the value they get from Gremlin through successful onboarding and adoption of Chaos Engineering as a practice. You will...

Customer Support Representative (Entry Level)

• 54 years ago
• Location : us

At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike and e-scooter systems. We also offer fat-tire bikes, cargo bikes and ADA-compliant bikes – making us the only shared mobility provider with this breadth of options. We design and engineer our own vehicles, hardware and software systems to provide a greener, healthier mode of transportation to make the communities we serve more sustainable and livable.Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day. We are looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions.We are headquartered in Chicago, IL, but we are hiring across the U.S. Join us!Job SummaryAre you passionate about sustainable and accessible transportation solutions? Do you enjoy helping...

Technical Support Specialist

• 54 years ago
• Location : anywhere

HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.We are looking for someone with advanced cPanel web hosting and server administration experience to join our L2 support team. We want a person with knowledge of cPanel based migrations at scale, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.Schedule - All on Eastern Time (Toronto):10:00 AM - 7:00 PM2:00 AM - 11:00 AM7:00 PM - 4:00 AMWhat you'll do:...

Customer Success Manager

• 54 years ago
• Location : anywhere

Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approval and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting.Responsibilities:Work closely with customers post-onboarding to help drive initial adoption and uncover growth within a portfolio of 50–75 accounts.Create and manage your pipeline of upsell and growth opportunities coordinating with Sales and Product teams to build buy-in and map new features to customer’s business goals as part of a customer’s compreh...

Customer Support Representative Native English

• 54 years ago
• Location : anywhere

Numbrs is a Swiss cutting edge technology company developing a smart wallet, which allows users to keep and use all their bank accounts, crypto wallets and loyalty cards in one place. Numbrs' smart wallet is available in Germany, United Kingdom and Spain.Thanks to artificial intelligence (AI) and machine learning (ML), Numbrs develops breakthrough features that allow users to understand their finances like never before and ultimately improve their financial health.Numbrs is one of the best-financed FinTechs in Europe and, with a valuation above $1 billion, one of the very few European FinTech unicorns.We are building a remote team of multidisciplinary experts that are passionate about making a world-changing impact. We've built a hardworking and engaging remote culture that combines the best of scientific cutting edge technology with a product-focused environment, offering an amb...

Technical and Customer Support Representative

• 54 years ago
• Location : us

We build photobooths that make people money.🚀Join a high growth startup with opportunities to solve problems in hardware, software, and customer success⚙️ Work with top performers bonded together by our culture📸 Share a common love for creativity and entrepreneurshipWant to peek into how your life would be at our startup?GoalsWe call this position a "Success Champion."Your mission as our Success Champion will consist of helping our photobooth owners succeed with their photobooths and our other products.Increase software adoption rate.Reduce incoming ticket count by 2% month over month.ActsUnderstand and answer all customer support questions using your personable natureEducate your team members about products, while independent...

Cloud Support Engineer (Americas timezone)

• 54 years ago
• Location : anywhere

This position is for applicants based in timezones UTC-2 to UTC-9.As a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.Successful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our proce...