Customer Support Work From Home Jobs

Software Development Engineer II

• 4 years ago
• Location : USA

As an SDE, you will take ownership of milestones for our clients retail catalog rearchitecture project. The retail catalog vends items, offers and events to drive the customer experience and also internal tools to manage the catalog. We need a full stack SDE with experience building web services for Retail use cases on AWS. We use AWS services such as AppSync (GraphQL), API Gateway, CloudFront, Lambda to vend catalog information used to render our great deals. The rearchitecture also includes internal tools redesign using ReactJS to provide easy to use tools for Vendor Managers. Required Skills1. 5-8 years of overall full stack development experience, with ability to create code from scratch on front and back end with some cloud experience (ideally AWS but will consider Azure or GCP)2. Strong back-end proficiency in at least one object-oriented language such as C#, Java, and/or C++3. Front-end experience with Javascript (Angular or Reac...

• javascript
• react
• java
• customer experience
• csharp
• cplusplus
• angularjs
• css
• aws

Customer Support Angel - Dutch

• 4 years ago
• Location : UK Only

Wonderbly is a unique, award-winning startup that lives on the intersection of storytelling, engineering, digital and print. We write, illustrate, build, design, and sell all of our products directly, and have a terrific team working to produce our wonderful products. Working together we have sold more than 4 million books in every country in the world, and we’re just getting started! Behind all of this is our incredible team of Customer Support Angels delivering top-of the-class customer support from around the world. **Please note that at this time we are currently searching for Dutch support only. Role Description: As a Customer Support Angel you’ll join our remotely working team, based all over the world! You’ll be responsible for assisting our customers with any questions they might have about our products, our website, and their orders, helping them every step of the way. You’ll respond to messages and emails through a dedic...

• customer support
• g-suite
• Dutch

Technical Support Specialist

• 4 years ago
• Location : USA

Headquarters: Shogun URL: http://www.getshogun.comWe Are…Shogun, a page builder and optimization platform for eCommerce stores. We have over 10,000 active paying clients, and we're preparing to launch a new product in 2020 (you can read more in Tech Crunch).Our teams are fully distributed and global (check out our team page)! We have no office, so we are looking for team members that are comfortable with and motivated by the opportunity to work remotely. "We are looking to add a Technical Support Specialist to our team! You'll work with customers to identify and resolve front-end issues they're experiencing with their pages. You'll also be testing, documenting, and reporting found bugs to our Engineering...

• tech support
• javascript
• front end
• css
• shopify

Support Specialist

• 4 years ago
• Location : USA

Headquarters: Walnut, CA URL: http://www.getshogun.comWe Are…Shogun, a page builder and optimization platform for eCommerce stores. We have over 10,000 active paying clients, and we're preparing to launch a new product in 2020 (you can read more in Tech Crunch).Our teams are fully distributed and global (check out our team page)! We have no office, so we are looking for team members that are comfortable with and motivated by the opportunity to work remotely. "We are looking to add a Support Specialist to our highly-reviewed support team! As part of our team, you'll work with customers to answer their questions, guide them through learning our app, and help identify & resolve issues they may be ex...

• shopify
• css
• customer service

Customer Support Specialist

• 4 years ago
• Location : USA Only

Contract Term: 6 Months Location: Remote About DonorsChoose: DonorsChoose makes it easy for anyone to help a classroom in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education. In this clip, board member Stephen Colbert tells the organization's story. Since our launch in 2000, more than 4 million "citizen philanthropists" have donated to classroom projects on DonorsChoose, channeling books, field trips, technology, and other resources to more than 40 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact

• customer support
• zendesk

Senior Technical Product Support Engineer

• 4 years ago
• Location : USA Only

Want to join a challenging and rewarding environment, supporting a major customer on a modern stack with a great team? We're looking for a senior engineer able to drive the delivery of a delightful product experience in a rapidly expanding product suite to a major customer as the first role in a pivotal new division for HappyCo. You'll be working directly with the customer solving their real-world problems, backed up by a great team. Ideally you've come from the product development world, with at least 8 years experience working backend or full stack. At a minimum you'll be experienced at debugging issues on cloud environments like GCP; familiar with IP networking and PostgreSQL database management; technically aware of web apps, containerization, APIs and integration architecture; and easily write demonstration code. Preferably you'll have worked with some of PostgreSQL, Google Cloud Platform, Kubernetes, Javascript and an object oriented backend languag...

• linux
• postgresql
• support

Customer Support Executive

• 4 years ago
• Location : USA

Headquarters: Anywhere URL: https://close.com/About Us At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people that are dedicated to building a product our customers love.We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. About The Role As a Customer Support Executive, you will be responsible for handlin...

• voip
• customer service

Customer Support Executive

• 4 years ago
• Location : Europe

Headquarters: Remote URL: http://www.close.comAbout Us At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people that are dedicated to building a product our customers love.We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. About The Role As a Customer Support Executive, you will be resp...

• voip
• customer service

Customer Success Specialist

• 4 years ago
• Location : USA

Headquarters: Paris, France URL: https://wisepops.com/The missionWe’re looking for someone who will be the first point of contact for WisePops’ new users and existing clients. You will ensure the onboarding experience goes smoothly for new users and make sure existing clients get as much value as they can from our tool.Day-to-day tasksManage our support chat (US hours), quickly and efficiently providing expert replies to questions from our users [we get about 500 questions/month]Update and grow our help and how-to guidesHandle calls with prospects and clients Report top feature requests to the teamRequirementsYou speak English fluently and can communicate complex concepts easilyYou can work autonomously with limite...

• customer service
• customer experience

Product Marketer/Business Development

• 4 years ago
• Location : UK

Headquarters: London, UK URL: https://intelligentediting.com We’re passionate about the English language; and we design software that helps writers and editors produce their very best work. Our product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams. We’re a profitable, ten-person company that works 100% remote. Our CEO is in New York, our developers are in the United Kingdom, and you can be anywhere in the UK (as long as you’re available for some evening work). About the Role As our employee number 11, you’ll cover a wide set of markets where we aim to grow PerfectIt, including translators, lawyers, technical writers, proposal writers, publishers, editors and more. This is a product marketing role, but there’s much more to it than developing marketing...

• business development
• tech support
• product marketing
• copywriting
• content writing

Customer Success Manager (Swedish/Finnish)

• 4 years ago
• Location : Europe Only

Who are we? Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads. Currently, Leadfeeder is a buzzing remote international team of 80+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth. We're now looking for a Swedish / Finnish speaking Customer Success Manager. As a Customer Success Manager you will: Onboard new Leadfeeder clients & help with implementation. Coach existing clients on their process and their tool stack. Minimise churn in your client base. Drive up-sell opportunities in your client base. Requirements You are fluent i...

• customer success
• B2B/SaaS

Customer Service Rep

• 4 years ago
• Location : USA

*Please note you will be redirected to a job that has a location listed but this is a WORK FROM HOME job so if you are interested in working from home, please apply! Williams-Sonoma Inc. Now hiring! Customer Service AgentsTraining class starting soon!!! Job Description: Why you and why us? Who are our Customer Service Agents ? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. Job Duties: Your day to day Solve the problem efficiently: Quick with quality Make it personal: Take ownership Inspire...

• customer service
• data entry

Senior Product Manager, Growth

• 4 years ago
• Location : USA Only

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals, dogs can truly live their healthiest, happiest lives.   We are based in New York City and backed by the same venture capital companies behind Instacart, Warby Parker, Glamsquad, Mirror, Prose, and Allbirds.   We are looking for an exceptional senior-level Product Manager to help drive growth for Ollie. You will collaborate with marketers, designers, and developers to turn company goals for growth into focused projects and best-in-class shopping experiences. You will blend data and user research to identify customer needs, draw insights from experiments, and build roadmaps and requirements for both the design and engineering team. This p...

• product management
• customer acquisition
• merchandising

Customer Support Specialist

• 4 years ago
• Location : USA Only

Leadfeeder is a fast growing international SaaS startup, headquartered in Helsinki. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads. Currently, Leadfeeder is a buzzing remote international team of 80+ people and more than ten nationalities, and we are hiring many key people around the world to strengthen our rapid growth. We're now looking for a Customer Support Specialist to join our Customer Success Team. Your responsibilities as a Customer Support Specialist Customer experience is the heart of our success. We believe that stellar customer support is crucial to the customer experience. In broader terms: empower the customer by giving rapid & insightful answers with a human touch. We also believe that modern SaaS customer support is not ‘just’ troubleshooting; it is a key part o...

• B2B/SaaS
• chat support

Support Engineer

• 4 years ago
• Location : North America Only

What you’ll be doing Taking ownership of support queue for SMB to enterprise customers Handle and triage front-line support requests from customers, escalating and coordinating with Support Management/Engineering when necessary, including on-call support schedule\n- Handle customer communications during incidents, defect tracking, bug reporting, feature requests Assist with QA and release coordination with Engineering and Product Project manage implementation and work with Customer Success with newly signed customers Help improve internal and external documentation Nice to haves BS degree in relevant field Deep understanding with third-party integrations, API, and MongoDB infrastructure Experience with DataDog, SumoLogic, and Clubhouse Experience with on-call scheduling for system issues/scheduled maintenance

• saas
• zendesk
• Support Engineering

Customer Service Representative

• 4 years ago
• Location : USA

Join our TTEC work from home customer service representative team if you reside 46 out of 50 states. We cannot accept applications for residents of CA, HI, IL or NY or outside of the United States.We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Customer Service Representative .Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their custom...

• customer service
• customer experience

Customer Success Manager, Teams

• 4 years ago
• Location : US or UK

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities. We partner with businesses to help them understand, hire, engage, and enable the world's developers. The products and services are focused on technical recruiting, developer marketing, and enterprise knowledge sharing. Our clientele includes Google, Microsoft, Bloomberg, and many other Fortune 500 names. As a Customer Success Manager (CSM) at Stack Overflow, you’ll work in tandem with multip...

• saas
• customer success

Support and Onboarding Senior Specialist

• 4 years ago
• Location : USA Only

This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again. ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: showmojo.com We are looking for smart, articulate, tech-savvy professionals who enjoy solving customer problems. Property management or real estate experience -- while helpful -- is not required for this position. We will help you get up to speed on the domain. You'll be expected to leverage your analytical skills and understanding of technology as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves. You will be expected to dig through sometimes co...

• customer support
• onboarding

Support Specialist (f/*/m)

• 4 years ago
• Location : Europe Only

Support Specialist (f/*/m), fully remote Frontastic is looking for a Support Specialist (f/*/m) on a full-time basis. We are a remote-first company currently operating in the Europe/Berlin timezone. As our Support Specialist you are the main touchpoint and communication channel to our customer community. You will handle all incoming product support requests and decide how to best answer. You will work closely with our engineering and professional service team in order to explore the best way to help our customers with their problem. What You’ll do Evaluating incoming support request and starting the communication thread with the customer Check existing documentation and look for the right response to FAQs if possible Escalate product defects suspects to second and third-level support. Track timely answers Chase all internal experts to get the best answer to requests in case of...

• customer support
• javascript
• saas

Technical Customer Operations Manager

• 4 years ago
• Location : USA Only

Astronomer is scaling and we need someone to help build great experiences for leadership to operate the business. This might include reimagining our billing processes, integrating various databases so that we can have a complete visualization for our customers, defining and improving processes, etc. The ideal candidate will be someone who can can apply product management and UX methodologies to create/manage processes and creating visualizations with multiple integrated data sources. You'll work with various business units like Finance, Customer Success, Support, Engineering, Sales, etc to determine and prioritize the needs and the Data Ops and Engineering teams to execute. 5+ years of relevant experience with technical products, organizations, and processes Ability to synthesize a lot of disparate information Map and improve processes Transform business needs to technical requirements An ability to summarize and communicate co...

• management
• operations

Customer Support Advocate

• 4 years ago
• Location : USA Only

Hey! Are you interested in working remotely (yes, seriously!) with a fun and talented team? Then maybe you can come work with us! Who are we? We're Boom! By Cindy Joseph, the first Pro-age cosmetic line that celebrates women over 50. We’re looking for someone who, above all, can provide a stellar customer service experience. This involves being kind, patient, and knowledgeable. Sound like you? Good! Keep reading… Your day-to-day tasks would involve helping our customers and readers with their orders and questions about our products. You may also provide feedback to our development team, cross-sell products and give an overall positive impression of BOOM! by Cindy Joseph (it’s not hard — we’re great!).   This is a full-time position that requires availability for both Saturday and Sunday. Requirements Motivated...

• customer support
• ecommerce

Senior Product Designer

• 4 years ago
• Location : UK

Headquarters: Veeqo URL: https://www.veeqo.com/We’re looking for a remote Senior Product Designer to join Veeqo’s design team. Currently, we’re working on a huge shakeup - a full product redesign with the introduction of a Design System and moving our frontend over to ReactJS. This is a really exciting time for Veeqo design - investing heavily into the product, we’re ready to hit the ground running when it comes to improving the quality and experience for our users.The mission of this role is to create highly engaging products that are delightful to use on a day to day basis, breaking down all complexity to the user. You’ll be translating user needs and business requirements into concrete ideas and working your way start to finish through the product design process. This will include user research, producing wireframes, low fidelity mock-ups to delivering beautiful hig...

• customer experience
• product design
• ecommerce

Customer Success Manager

• 4 years ago
• Location : USA Only

Job description Clubhouse is a project management tool created specifically for software product development teams. Its unique interface allows users to see just what matters to them, while also offering the entire team unprecedented visibility into progress across the organization. Since launching the product in February 2016, our user base has grown exponentially. We’re looking for a Customer Success Manager who can help ensure product adoption across their assigned accounts by providing strategic guidance along the customer journey and lifecycle.  Reporting to the Customer Success Lead, you’ll be working with a professional and fast-moving team. Acting as the main point of contact to a growing account base of small to medium-sized businesses, you’ll be both product expert and customer advocate. Responsible for ensuring customers are armed with best practices to effectively adopt and expand their use of Clubhouse, you’ll empathetically listen...

• saas
• customer service

Senior Software Engineer - Back-End Developer

• 4 years ago
• Location : USA

At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. We’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!We take pride in a neat codebase with automated tests and continuous integration, and encourage constant refactoring. We encourage new ideas and experimentation. No part of the co...

• dotnet
• javascript
• sql
• customer experience
• csharp

E-Commerce Account Manager

• 4 years ago
• Location : Remote Position

Nathan James is looking for an eCommerce Account Manager to join our expanding Sales Division with the desire to become an immediate contributor to thefast-paced and substantialgrowth we’re experiencing selling to the Internet’s largest retailers.Design-first furniture, People-first company.We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.Please note, we are only accepting applications for this role for individuals that reside in the USA or Canda.ABOUT THE ROLE:The eCommerce Account Manager is responsible for the Revenue and Profit performance of specific retail customer accounts and will report to the B2B Sales Group Leader. The...

• account manager
• seo
• ecommerce
• customer experience

Bilingual Customer Support Representative - Weekend Shift

• 4 years ago

vidIQ's Company MissionWe want to empower Creators. We help creators on their journey to being better video creators through tools and training.

• customer support
• youtube
• remote

Customer Success Specialist

• 4 years ago
• Location : USA

Headquarters: Remote URL: https://raisely.comRaisely powers online fundraising for ambitious organisations, to improve the well-being of people and planet. While technology gets us part of the way, we know that we have our greatest impact when we’re helping our customers do incredible things with our product.We’re looking for a Customer Success Specialist to join our growing team. We want to find someone passionate about technology, who thrives on building relationships with customers, and is passionate about a world that puts people and planet first. If that’s you, we want to meet.We want you to become a Raisely product expert, and a savvy digital fundraiser. You’ll be a trusted advisor for our customers, working through questions in our support channels, recommending how to improve customer campaigns, and producing high-...

• tech support
• css
• html
• customer service

Customer Care Expert (EU)

• 4 years ago
• Location : Europe Only

Job description Here at Livestorm, we're building what we consider to be the future of B2B video solutions. As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You'll be the proxy between our customers and the product team. We're a startup based in Paris, but we have a strong international presence and provide care to customers all over the world 🌏 Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail. Mission Help EU timezone based customers successfully use Livestorm Respond quickly to customer questions and requests through live chat and email Troubleshoot and help debug product features Improve our documentation (written and videos) Come up with new content ideas or processes to help customers Provi...

Customer Success Manager

• 4 years ago
• Location : EMEA Only

Our Customer Success Managers (CSM) are the ambassadors for the Platform.sh brand. CSM’s operate in an account manager role, and are responsible for a client portfolio. They lead communications in times of change or problem resolution, and foster a healthy working relationship with their clients. CSMs proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results. They know the intricate needs and challenges of their client portfolio and deeply care about their success.  Primary Responsibilities:   Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Have a deep understanding of your clients’ short term needs, and able to convert that to long term success. Deliver quarterly business reviews that include detailed information about platform use, site health, best practice...

• saas
• customer success
• CRM

Customer Success Rep

• 4 years ago
• Location : USA

Headquarters: Leesburg, VA URL: https://crowdox.comDescriptionAre you a caring and empathetic individual? Do you love to help others? Ready to work with a fast paced industry with exciting and fun products? We help small businesses grow through Crowdfunding and eCommerce.We're looking for a Customer Success Representative to join our success team.Everything you do centers around making our customers happy and successful. From teaching them how to use our software, but also to proactively look for ways to make them happy and to empower and educate them to build better businesses.You will do this by listening, teaching and jumping in to ensure their success. You will get to understand their needs and advocate those to the product team!ResponsibilitiesScheduling calls wi...

• customer service
• teaching