Customer Support Work From Home Jobs

Customer Support Executive - Western/Central Europe

• 4 years ago
• Location : Europe Only

About Us  At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster.  Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people that are dedicated to building a product our customers love. We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years.  About The Role  As a Customer Support Executive, you will be responsible for handling support inquiries during European business hours. You will be reporting to the Manager of Customer Support (

• saas
• customer service

Customer Support Executive - North America CT/MT

• 4 years ago
• Location : North America Only

About Us  At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster.  Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people that are dedicated to building a product our customers love. We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years.  About The Role  As a Customer Support Executive, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support

• saas
• customer service
• support

Customer Support Specialist

• 4 years ago

Headquarters: Remote URL: http://knack.com/about Hi, thanks for reading about our Customer Support Specialist opportunity! We're glad you're here.We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.We’re looking for...

Customer Service Representative (CSR)/Data Entry/Payroll/Bookkeeping

• 4 years ago

Headquarters: Houston TX URL: https://houstonsign.com Our Company is currently looking for a Customer Service Representative (CSR)/Data Entry/Payroll/Bookkeeping.  As one of the points of contact with technician reporting and customer account balances, CSR’s/Data Entry are very important to our operations and should provide excellent customer service. Job Duties:             Answer phones             Provide service information             Confirm recommendations and estimate appropriate services             Schedule Appointments             Transcribe and type field reports             Manage multiple tasks             Proficient in grammar, spelling and punctuation             Follow all state and...

Customer Support Expert - UK / EU Timezones

• 4 years ago
• Location : Remote (European timezone preferred), London

About UsMaharishi Foundation International (MFI) is a US-registered non-profit that supports the development of new technologies and outreach opportunities for the worldwide Transcendental Meditation® (TM®) organisations. Over the past 60 years, more than 10 million people worldwide have learned the TM technique through personal instruction by tens of thousands of certified teachers.MFI is a growing, fully remote team of over 30 people, located across North America and Europe. As an organisation we are committed to leveraging modern technology and progressive management practices to make the TM technique and its related programmes more available to people everywhere.We favour a healthy and balanced work environment with opportunities for personal development.Job SummaryWe are seeking customer support experts to provide the vital function of supporting the users of webapps and mobile...

• customer service
• researcher
• english

Customer Support Expert - US Timezones

• 4 years ago
• Location : USA or EU - Remote Position, California

About UsMaharishi Foundation International (MFI) is a US-registered non-profit that supports the development of new technologies and outreach opportunities for the worldwide Transcendental Meditation® (TM®) organisations. Over the past 60 years, more than 10 million people worldwide have learned the TM technique through personal instruction by tens of thousands of certified teachers.MFI is a growing, fully remote team of over 30 people, located across North America and Europe. As an organisation we are committed to leveraging modern technology and progressive management practices to make the TM technique and its related programmes more available to people everywhere.We favour a healthy and balanced work environment with opportunities for personal development.Job SummaryWe are seeking customer support experts to provide the vital function of supporting the users of webapps and mobile...

• customer service
• researcher
• english

Customer Support Expert - UK / EU Timezones

• 4 years ago

Headquarters: UK URL: https://www.maharishi.foundation/   About Us Maharishi Foundation International (MFI) is a US-registered non-profit that supports the development of new technologies and outreach opportunities for the worldwide Transcendental Meditation® (TM®) organisations. Over the past 60 years, more than 10 million people worldwide have learned the TM technique through personal instruction by tens of thousands of certified teachers.  MFI is a growing, fully remote team of over 30 people, located across North America and Europe. As an organisation we are committed to leveraging modern technology and progressive management practices to make the TM technique and i...

Customer Support Expert - US Timezones

• 4 years ago

Headquarters: UK URL: https://www.maharishi.foundation/   About Us Maharishi Foundation International (MFI) is a US-registered non-profit that supports the development of new technologies and outreach opportunities for the worldwide Transcendental Meditation® (TM®) organisations. Over the past 60 years, more than 10 million people worldwide have learned the TM technique through personal instruction by tens of thousands of certified teachers.  MFI is a growing, fully remote team of over 30 people, located across North America and Europe. As an organisation we are committed to leveraging modern technology and progressive management practices to make the TM technique and i...

Data Analyst (GTM Experience Required)

• 4 years ago

Headquarters: Charleston, SC URL: https://www.getelevar.com/ Elevar Data Analysts are expected to learn on the fly with new solutions that Elevar delivers, adapt to changes in our business, and help maintain our lead in onsite tagging and optimization expertise. Analysts’ ideas and expertise are critical in our growth! Job Role and Expectations Own the relationship of an assigned client book of business, and be their primary point of contact and voice within Elevar. Build and maintain strong, long-lasting relationships with our Pro customers by understanding their business goals and pain points in order to deliver solutions that help improve their...

Customer Support Specialist

• 4 years ago

Headquarters: Boston, MA URL: https://sparkshipping.com Overview:Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission critical application for many eCommerce retailers.This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.We wa...

Support Engineer

• 4 years ago

Headquarters: Amsterdam URL: https://appsignal.com AppSignal is a product that helps software developers to fix errors in their web applications, improve performance, and more. We’re used by many thousands of developers around the world. Our company is built on a strong foundation of vision and values. We spend time and effort developing and maintaining this. We prioritize impact over ego and status. We are open about our flaws and we constantly improve the way we work. We hope you too are relaxed, honest and down to earth. If you are excited by what AppSignal is building, you should definitely apply for this position. AppSignal is a fast growing company. We’re fueled by prof...

Customer Success Manager

• 4 years ago
• Location : Global

Headquarters: Remote URL: http://pilot.coPilot (YC W17) is looking for our first customer success manager to join a small team working to create a more open job market.A bit about who we are:We are Pilot, a Y Combinator-backed startup after a successful seed funding round, with a small distributed team working remotely from Poland and San Francisco. Our mission is to create a more open worldwide job market. Today, we’re doing that by helping companies hire and pay remote international staff.Our customers are companies that embraced remote staffing as a way to scale their operations and organizations already hiring remote contractors, needing help with the complexities of compliance and international payroll.What you will be working on:You’l...

• payroll
• customer service
• recruiting
• program management

Customer Support Specialist

• 4 years ago

Headquarters: Seattle, WA URL: https://www.carbmanager.com As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience. Respond to customer queries in a timely and accurate way within our help desk software, Intercom...

SaaS Customer Success

• 4 years ago

Headquarters: Melbourne, Australia URL: https://www.skedda.com We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.We're a small team, so you'll have a big impact!Your day-to-day will involve: Answering email/chat questions from prospective and existing customers Helping customers find solutions to their unique sce...

Senior Developer Support Engineer

• 4 years ago
• Location : European time-zones

GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge. GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an ambitious next product step to redefine "core team work" and we're looking for a Senior Developer Support Engineer (working remotely) to join our team and help us achieve on those ambitions.     🙌 What will you be doing? As a Senior Developer Support Engineer your daily mission will be to help us build a reliable product thanks to continuous improvements arising from delivering an outstanding support experience for our users.

• customer support
• developer
• javascript

Developer Support Engineer

• 4 years ago
• Location : +/-2h from Paris time zone

GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge. GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an ambitious next product step to redefine "core team work" and we're looking for a Developer Support Engineer (working remotely) to join our team and help us achieve on those ambitions.     🙌 What will you be doing? As a Developer Support Engineer your daily mission will be to help us build a reliable product thanks to continuous improvements arising from delivering an outstanding support experience for our users. You wil...

• customer support
• developer
• javascript

VP, Customer Success

• 4 years ago
• Location : USA Only

At Cloud Academy we help companies and teams worldwide manage their technology skills at scale. We partner with them to deliver software and content in a unique way and allow them to customize their approach through our software and our support. Over the last seven years, we have built a SaaS enterprise platform that helps large organizations worldwide across multiple industries. To prepare our team to scale with new and existing customers, we are looking for a VP of Customer Success. The VP of Customer success will define our strategy to help our customers succeed in building a proper framework and approach that covers the full cycle of using Cloud Academy: From onboarding to renewals and expansions, always looking at making our customers successful by showing them data and insights. As VP of Customer Success, you will be responsible for the success of our enterprise customers and you will do that by focusing on hiring a great team, coaching a...

• saas
• customer success

Technical Champion

• 4 years ago

Headquarters: URL: https://www.trychameleon.com We believe individuals are so much more than their labels, and welcome candidates from all walks of life (all genders, ethnicities, ages, educational backgrounds, sexual orientations etc.) as we strive to build a diverse team.  Are you interested in working with product managers at great SaaS companies, like Mixpanel, Moz, Degreed and Highspot? Do you want to influence the experience of millions of software users worldwide? Can you develop expertise in a cutting edge product within an exploding space? Chameleon

Project Manager for Support-Related Projects

• 4 years ago

Headquarters: 100% Remote URL: https://www.onthegosystems.com/   OnTheGoSystems is looking for a talented individual to manage all our projects related to  improving our support system. This project manager we hire will make sure that our support team has the system they need to work efficiently. We create, sell and support software that powers over a million Websites. Our clients are website developers from around the world. We’re a fully remote company, with more than 95 employees working in over 40 countries around the world.What you’ll do You will work closely with our Support Manager and in cooperation with the Systems Team, a...

Customer Support Representative (PST)

• 4 years ago
• Location : Americas Only

StructionSite is the digital version of the physical construction site. We turn a human with a hard hat and 360º camera into a “Google street view car” to rapidly digitize the jobsite. Our software allows project teams to communicate in the context of the jobsite anytime, from anywhere.   We are a team of engineers, product managers, designers and evangelists who have come together to transform how the world builds. We value learning above all and are looking for teammates who have the same appetite for growth and expansion. We welcome candidates with backgrounds in construction and other industries; joining the team could be a great opportunity to bridge your career progression from construction into ConTech. Come build with us!   What You'll Build: The Customer Support Representative will be the guide for our customers through the Stru...

• customer support
• communications

Customer Service Engineer - Assessment

• 4 years ago
• Location : USA Only

This is an Assessment Test for the Defiant Customer Service Engineer role we currently have open. We review the answers provided as part of the application process. If you have been invited to take it, please click "Apply for this job" at the bottom of this page and answer the questions. Please do not complete this test unless we have contacted you and requested you take it. If you are interested in applying for our Customer Support Engineer role, please use this link to apply: https://apply.workable.com/defiant/j/56AACE4827/.     Requirements You Have: The ability to speak and write fluently in English. A good understanding of WordPress as a CMS and PHP application. General knowledge of Internet protocols, web tools, programming languages and security infrastructures. Excellent analytical ab...

• php
• wordpress

Customer Support Specialist

• 4 years ago

Howdy 👋 We’re the folks at SkyVerge

• customer support
• HTML/CSS

Customer Support Specialist

• 4 years ago

Headquarters: Remote URL: https://www.skyverge.com/about/ Howdy 👋 We’re the folks at SkyVerge, where we build products (like WooCommerce Memberships and Jilt) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce....

Enterprise Support Engineer

• 4 years ago
• Location : Anywhere

As an Enterprise Support Engineer, you will be assigned to work closely with our Enterprise customers, collaborate with engineering, product and professional services teams on responding, identifying, reproducing and resolving issues. You will actively contribute to our knowledge documentation, training materials, and project manage support requests with our Enterprise customers. As a key member of our customer success team, you will support our customers’ implementations and deliver customer loyalty through expert knowledge and great service. You will become an expert in Particle hardware and software platforms, while evangelizing Particle’s solutions to enable customers overcome challenging IoT problems.  To be successful in the role, you must have the necessary technical knowledge and people skills to work effectively with our customers. You have a growth mindset, a natural curiosity and a bias towards action. You understand the importance of customer metrics, you are self...

• customer support
• node.js
• zendesk

Customer Success Representative (Fluent in Japanese)

• 4 years ago
• Location : Canada Only

You can expect to hear back from us (regardless of outcome) within 2 weeks from when you applied.   こんにちは！日本語を書いたり話したりする事ができますか？日本企業の手助けに興味がありますか？商業、商売が好きですか？もしそうなら、是非続きを読んでください...   The work of a Customer Success Representative (whom we call Gurus) is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.   As a Guru, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t al...

• customer success
• Japanese

Customer Success Manager

• 4 years ago

Headquarters: Remote URL: http://pilot.co Pilot (YC W17) is looking for our first customer success manager to join a small team working to create a more open job market.A bit about who we are: We are Pilot, a Y Combinator-backed startup after a successful seed funding round, with a small distributed team working remotely from Poland and San Francisco. Our mission is to create a more open worldwide job market. Today, we’re doing that by helping companies hire and pay remote international staff. Our customers are companies that embraced remote staffing as a way to scale their operations and organizations already hiring remote contractors, needing help with th...

CTO (Chief Technology Officer)

• 4 years ago
• Location : Anywhere

We're a startup on a mission.  We are looking for a CTO to help us build a robust scalable technology platform to grow a global, remote, world-changing company.

• ecommerce
• shopify
• customer behaviour

WordPress Support Engineer

• 4 years ago
• Location : Europe

Headquarters: West Hollywood URL: https://kinsta.com/Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you wil...

• wordpress
• devops
• php
• javascript
• mysql
• linux
• tech support

Director, Customer Support

• 4 years ago
• Location : Global

Headquarters: Remote URL: http://www.vidIQ.comImagine a product that reaches over a million users. That same product is enabling millions to become their own brand with limitless growth potential in the online video space. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build and support the vidIQ community.Why this Role?Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – others are just starting out and use it to gather ideas, find opportunities, and dig into what's working for these mega channels. As our Director, Customer Support, you’ll help us to proactively engage with our rapidly growing customer base.The Director, Customer Support will be our front line as we set precedents and face unique challenges no...

• customer service
• program management

Customer Success Manager

• 4 years ago
• Location : USA Only

Customer Success | Account Management | Project Management 🚀 Who are we? Grip is the world’s leading AI-powered event networking solution based in London, UK. We empower professionals with quality business interactions at events across the globe. At its core, our proprietary technology drives intelligent recommendations through Grip’s self-learning matchmaking engine. As a multi-award-winning global leader in AI-powered tech, we pride ourselves in being real innovators in professional matchmaking. We work with the biggest and most exciting event organizers in the world, such as UBM, ITE, Reed Exhibitions, Amazon, ING Bank, The Guardian and many others. We operate in 30+ countries, AI-power 500+ events and hold several awards for our technology. Our backers are well-known investor heavyweights, such as Brent Hoberman (CEO and Founder at Lastminute.com, Made.com, Founders Factory), Arnaud Massenet (Co-Founder at Net-a-Porter) and Dav...

• customer support
• customer success