Customer Support Work From Home Jobs

WordPress Support Engineer - EMEA (weekends, 8am-6pm UTC)

• 4 years ago

Headquarters: West Hollywood URL: https://kinsta.com/ Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply! Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our supp...

Merchant Success Agent

• 4 years ago
• Location : Canada

Headquarters: Victoria, BC URL: https://pixelunion.net/About the role:Pixel Union is looking for a Merchant Success Agent. Our Success team is here to make sure our merchants are getting the most out of our products, which then improves our internal metrics for retention and lifetime value. If you have a passion for content creation, data analysis, product advocacy, and problem-solving, we’d like to hear from you!We are a small and nimble team that balances daily tasks with ever-changing projects based on the current needs of our team and our merchants. We work closely with Marketing, Support, and Product to both advocate for our merchant’s needs and to find gaps that we can fill with new resources. Success in the role requires a creative mindset, strong communication skills, and mastery in time management....

• shopify
• editing
• content writing
• publishing
• project management
• video editing

Director, Customer Support

• 4 years ago

Headquarters: Remote URL: http://www.vidIQ.com Imagine a product that reaches over a million users. That same product is enabling millions to become their own brand with limitless growth potential in the online video space. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build and support the vidIQ community. Why this Role? Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – others are just starting out and use it to gather ideas, find opportunities, and dig into what's working for these mega channels. As our Director, Customer Support, you’ll help us...

Customer Support / Success

• 4 years ago

Headquarters: Delray Beach, FL URL: https://www.salesmessage.com/get-started-now?utm_source=weworkremotely&utm_medium=ad&utm_campaign=job You know how no one picks up the phone these days?Or when you call someone and the voicemail says, “Don’t leave me a voicemail. Just text me.”See, that’s the problem businesses face everyday when trying to reach their leads, customers, and clients.They’re stuck doing things the old way (calling, voice-mailing, emailing) and getting old school results.The new way to instantly engage with your leads and customers is with text messaging from real local phone...

Merchant Success Agent

• 4 years ago

Headquarters: Victoria, BC URL: https://pixelunion.net/ About the role: Pixel Union is looking for a Merchant Success Agent. Our Success team is here to make sure our merchants are getting the most out of our products, which then improves our internal metrics for retention and lifetime value. If you have a passion for content creation, data analysis, product advocacy, and problem-solving, we’d like to hear from you! We are a small and nimble team that balances daily tasks with ever-changing projects based on the current needs of our team and our merchants. We work closely with Marketing, Support, and Product to both advocate for our merchant’s needs and to...

Customer Success Specialist

• 4 years ago
• Location : USA Only

We want to hire someone who has several years' experience in providing a seamless and personal onboarding and launch experience for customers using B2B software.  This is a full-time role. You'll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work. For this role, you'll be assisting the customer success manager to: Onboard large teams; Develop relationships with large clients; Set up regular calls with clients to find out if they're meeting their goals while using the product, to suggest improvements and share product knowledge; Prepare and present executive business reviews; Minimize churn by detecting warning signs and proactively reaching out to prevent it; Look for growth opportunities within other departments; and Have face-to-face meetings with larger clients in your area. ...

• saas
• jira
• customer success

Customer Champion

• 4 years ago

Headquarters: Oakland, CA URL: https://financialwellness.us/ We are looking for outstanding Customer Champions interested in participating in cutting edge research conducted by Dan Ariely’s Center for Advanced Hindsight at Duke University. The question that we’re trying to answer through a randomized controlled trial is “How do we scale financial guidance using a high-touch, high-tech approach that helps people reduce their financial stress and achieve their financial goals?” If you’re interested in getting paid to help us find out the answer, then read on…  We know applying for and taking on a new role at any company requires a leap of faith. We want you to feel comfortable and ex...

Ecommerce Customer Support

• 4 years ago

Headquarters: Stamford, CT URL: http://auraglow.com We are seeking an ecommerce customer service rep to join our fast growing ecommerce brand! Our company, Auraglow, sells a line of oral care products online and in retail stores. The ideal candidate has ecommerce customer service experience, has worked in consumer package goods and has an upbeat attitude. Currently, all customer service is handled through email and live chat only. Responsibilities: Lead as the "voice" of our company in delivering excellent customer service and caring about each customer Manage customer inquiries related to products, replacements, returns, refunds, delivery status, troubleshooting and any other issues or questions Provide timely responses to customer inquiries Learn about our business and products to bett...

Account Executive

• 4 years ago
• Location : US or UK

• customer support
• account management

Mobile Developer

• 4 years ago
• Location : USA

Headquarters: Logan UT URL: https://www.ifit.com/aboutusAt iFit we do remote teams right. Join a great company that is growing fast and with the right work/life balance.iFit empowers people to change their lives and achieve sustainable, healthy results.  iFit focuses on connecting everybody to everything fitness. We love software that talks to real things. Our parent company is the world's largest fitness manufacturer ( iFit,NordicTrack, ProForm, Gold's Gym, Freemotion, 10+ others), which provides us a LOT of devices,  embedded tablets, and other exciting physical things to engage with.  Summary Experience developing Android and/or iOS applicationsExperience with gitExperience with Agile MethodologiesBonus: Experience with Xamarin and C#

• android
• ios
• customer experience
• git
• xamarin
• csharp

Growth & Support Engineer

• 4 years ago
• Location : UK

Headquarters: Edinburgh, Scotland URL: https://heysummit.comWorking with our Growth and Marketing team, our Customer Happiness team, and our Engineering team, this role is a perfect opportunity to work across multiple areas of a fast growing startup. While knowledge of Python is required, deep expertise is not (knowledge of Django is a plus). If you have an interest in growth and marketing, data, as well as engineering skills, this role might be right for you. ResponsibilitiesGrowth & MarketingConfiguring data integrations with tools like analytics platforms, email marketing platforms and other customer engagement platforms that HeySummit uses to organize our marketing and outreachCombining data queries both from HeySummit (Django) and external tracking platforms to generate dashboards and report on met...

• javascript
• django
• python
• tech support

Customer Success (Support/Account Management)

• 4 years ago

Headquarters: Brooklyn, NY URL: https://soar.sh Pssst....We're hiring a customer success representative. Maybe it's you?👇About us 👇We're https://soar.sh - an early stage growth team with an ecommerce-centric business model. We sell growth packages for technology companies in the SEO and virality space. Our services range from backlinks and written-for-you blog posts to done-for-you Reddit marketing.Our clients love us because we're affordable, we get results, and our customer success team is always around to help. Not to mention the services are one-of-a-kind.We're looking to hire a Customer Success Representative to own our support and account management phases in the company. This role is founda...

Customer Support Manager

• 4 years ago

About us ChargedUp is the UK's first and fastest-growing phone charging network with over 3,000 charging stations in venues including M&S, Brewdog, Stone Gate pubs and Westfield shopping centres throughout the UK and across Europe. We are backed by JamJar (Innocent Smoothie founders), Jagermeister's Venture fund, The Garage Soho (Tom Teichman and Sir John Hegarty), Founders Factory (Brent Hoberman) and many more of London's top investors. With thousands of our stations installed in a short time frame, we are a very dynamic company eager to make the most of the situation and help people stay charged wherever they go. Due to the current Coronavirus Pandemic, we have launched a new project, CleanedUp, to provide hand sanitising stations to thousands of venues across the UK. We believe it is a vital necessity in order to get the UK moving again post lockdown. We signed major deals with Tr...

• customer support
• customer service

Customer Support Associate (Technical + Non-Technical)

• 4 years ago
• Location : Anywhere

Babies, kids, adults… everyone feels better after a good night of sleep. And at Hatch, we know sleep — we’ve helped over half a million families sleep better, and we’re just getting started. Originally inspired by new parents and their babies, Hatch has evolved our suite of smart sleep products to help humans of all ages and stages develop — and maintain — natural, healthy sleep habits. Designed by experts and loved by parents, our original Rest Family includes Rest and Rest+, all-in-one sleep products designed for babies and kids that can be controlled remotely. Joining this beloved product suite is Hatch Restore, a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep solution, Restore helps people personalize their perfect night of sleep. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016. Hatch is headquartered in Menlo Park.  ...

• customer support
• zendesk
• technical support

Senior Software Engineer (Ruby on Rails)

• 4 years ago
• Location : USA

Headquarters: Remote URL: https://www.taxjar.com/jobs/TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. We know sales tax isn't fun for anyone, so we're determined to ease the burden with an exceptional customer experience. To achieve this, we provide the same incredible quality of life for our team members as we do for our customers by creating a professional, unique, award-winning place to work. We have many different backgrounds and lifestyles, and everything we do is guided by our core values: We do the right thing for our customersWe're a team, built on trustWe're proud to be remot...

• ruby on rails
• ruby
• customer experience
• elixir
• ecommerce

Customer Support Specialist

• 4 years ago
• Location : USA Only

Poll Everywhere is a bridge that connects presenter to audience. It lets you embed live, interactive polls into your presentation. The audience responds to those polls in real time on their phone. Think of it as American Idol meets PowerPoint. We're used virtually in schools, company meetings and special events across the globe – anywhere with a strong cell signal.    Poll Everywhere is also a healthy, profitable, and organically-grown company located in the heart of San Francisco. Our clients range from individual educators looking to engage their students, to flagship companies such as Google, TED, Starbucks, and more. These people put their trust in us when they go live, and we're both humbled and driven by that commitment. It's at the heart of everything we do.   Live audience participation is a high-stakes game. You have nervous presenters, stressed event planners, and the occasional television executive who all need clear, helpful...

• customer support
• technical support

Senior DevOps Engineer

• 4 years ago
• Location : USA

Headquarters: Santa Monica, CA URL: https://rechargepayments.com/aboutOverviewWith over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 200 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.We're looking for a Software Engineer, DevOps to join our Infrastructure team and collaborate on a critical part of the platform. This person will have ideally transitioned into an infrastructure focused role having come from a strong development background. Our Infrastructure team is responsible for the design and support of the product pl...

• devops
• python
• docker
• customer experience
• aws
• azure
• nodejs
• javascript
• mysql

Customer Support Manager

• 4 years ago
• Location : USA Only

All Turtles is a mission-driven product studio. We solve clear, meaningful problems felt by people and companies alike, and make products with simple, direct business models. Based in San Francisco and Tokyo, our collaborative multi-disciplinary team is distributed across the US and Japan.&nbsp The Customer Support Manager will be the first customer-facing position for a new video streaming product we’re developing at All Turtles. You’ll utilize your experience developing and implementing best practices for customer support to solve users’ problems and maintain high user satisfaction. Using empathy and a passion for problem solving, you’ll collect and provide feedback to the Head of Product and other team members to rapidly improve this new product. At first, you’ll represent the voice of the customers. As the product grows and evolves, you’ll partner with the Head of People to build out the customer success team, and then manage that team, implementing the pol...

• project management
• technical support

Customer Success Launch Specialist

• 4 years ago
• Location : Anywhere

We are an early-stage startup that is hiring an experienced and enthusiastic Customer Success Launch Specialist to support our growing Service Delivery team within our Customer Success department. We are looking to bring on individuals who want to make sure our clients and web experts have an amazing experience working with B12! To do this, you will hone your project management skills to own customer projects ranging from new website launches to small website enhancements, all while communicating effectively with customers and our web designers. If you are a strong communicator who can dynamically drive others to be successful, we would love to hear from you! As a Customer Success Launch Specialist you will: Own a book of 20-40 projects that are at various stages of completion, driving the processes needed to successfully finish them in a timely manner for our customers, balancin...

• customer support
• websites

Customer Product Manager

• 4 years ago
• Location : Anywhere

Moovweb is a profitable, venture-backed growth stage company whose mission is to give shoppers back the trillion seconds they waste each year waiting for commerce websites to load. Our product is the only one that guarantees sub-second page loads. It does this by bringing data from databases to the edge of our network and then streams that data into the browser 5 seconds before shoppers tap a link. Customers include Venus Fashion, Revolve, 1-800-Flowers, and United Airlines. Spend a few mins browsing through https://www.thetiebar.com on your phone to experience the amazing speeds our product, Moovweb XDN, enables.   We are seeking a hands-on remote Customer Product Manager that will be primarily responsible for driving the delivery of new features and implementations on our React based Progressive Web App (PWA)  framework.

• agile
• jira
• product management

Customer Support Specialist - Mandarin Speaker

• 4 years ago
• Location : Anywhere

Overview The role of the Customer Support Specialist is to assist our users during the allocated time zone via a number of channels - including but not limited to - our CRM (Freshdesk), the BitMEX Trollbox, Reddit and Telegram.  This role will be supporting the North American time zone(s) but must be based in an area outside of the United States, UK, Canada & Korea.  You will be required to continuously identify and evaluate customer needs in order to achieve the highest quality of customer satisfaction. You will be expected to monitor the community for any emerging issues and bring forward any feedback or proposals you come across. This position is ideal for somebody who would enjoy being the face of the company, helping people and establishing/maintaining strong relationships with our customers. About the Customer Support Team We are a young, passionate and fast growing team with members all over t...

• customer support
• Mandarin
• cryptocurrency

Customer Success Manager

• 4 years ago
• Location : EMEA Only

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.   Our team is in search of a Customer Success Manager to help us change the way digital products are designed. About the Team: The Customer Success team is a highly collaborative, fast-paced, and evolving group responsible for nurturing and growing relationships with InVision Enterprise's mid-market subscriptions...

• saas
• customer success

Customer Success Manager

• 4 years ago

*Candidate must be based in Ireland for this remote position* About Us We are building technology that revolutionizes the way people shop for home services – moving, painting, remodeling, and beyond. Using computer vision, we pack the expertise of an on-site estimator into a smartphone. We're building a world where getting a quote for home services is as easy and interactive as shopping for products online. The Yembo customer success team is the face of our company, acting as the bridge between where the product is today and where it is headed in the future. The Customer Success Manager (CSM) has dual responsibilities: on-board our customers to help them set up for success and deepen relationships with our existing customers to drive usage of our product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.

• customer success
• B2B/SaaS

Digital Marketing Account Manager

• 4 years ago
• Location : USA Only

ABOUT US: Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together. DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and wo...

• digital marketing
• SEO/SEM
• customer service

Support Specialist

• 4 years ago
• Location : UK

Headquarters: Oxford, UK URL: https://bookwhen.comAbout UsBookwhen is a flexible and affordable booking solution that's used by thousands of customers worldwide. We support a diverse range of customers - from yogis to alpaca walkers and from potters to large multi-nationals, we cover lots of bases! They all make our world a more colourful place and helping our customers turn their passion into a business is our biggest motivator. Our small team is made up of passionate and autonomous people with an entrepreneurial mindset. We're a group of creative thinkers focussed on quality, excellence and collaboration.What’s the job?We have an exciting opportunity for an experienced customer support individual to join our team full time. We’re looking for someone who is technically minded as well as em...

• social media
• user experience
• customer service
• tech support

Driver Recruiter/Job Adviser

• 4 years ago
• Location : USA

Headquarters: Tallahassee, FL URL: https://www.thetruckersreport.com/ Job DescriptionTruckersReport.com is seeking an individual to work as a Job Adviser for our rapidly growing Job Adviser Platform within TruckersReport.com. We are the largest online community of professional truck drivers and provide recruitment advertising solutions and tools to trucking companies who are looking to hire experienced truck drivers and provide paid CDL-A Training to those looking to become truck drivers. This role is 100% virtual, work-from-home, as the TruckersReport workforce is entirely remote.This will be a full time position that offers health benefits and hours are generally a 9-5 format local to where the candidate lives. Our Job Advisers must be able to work in a fast paced environment. The succe...

• customer service

Head of Customer Support

• 4 years ago
• Location : EMEA Only

Will you join us on a journey to disrupt the trillion-dollar travel industry? We are looking for the best and brightest who share our passion for travellers, data and product.We've helped travellers book 1 million nights over in 2019 while growing profitably at +100% a year.  FindHotel believes travel is the one thing that opens minds to new ideas, cultures and ways of thinking. Our mission is to GET EVERY TRAVELLER THE BEST ACCOMMODATION DEAL, WORLDWIDE. From adventure travel and backpacking to honeymoons and family vacations, we want to empower travellers by offering them the most accommodation options and the best possible deals. We are a talented and highly diverse team based in Amsterdam. We grow fast, we aim high, and we look forward to coming to work and reaching for our goals. We are looking for a seasoned, passionate customer support leader to join us on our journey to becoming a global travel le...

• customer support
• b2c

Customer Success Manager

• 4 years ago
• Location : USA

Headquarters: Remote URL: https://www.aha.io/Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?Customer Success at Aha! is unique and challenging. You should know that we think about helping customers differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from leading demos and answering customer requests to sharing product management best practices drawn from personal experience.Our Customer Success team is g...

• product management
• customer experience

Technical Support Engineer - (France or the UK)

• 4 years ago
• Location : UK, France

*This role will be required to be based in UK or France to cover half EMEA / half APAC time zones*   At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every month thanks to the code we push every day into production.   The Technical Support Engineer is a critical role at Algolia.  This role is on the front-lines of our company and is often the first person customers contact when they are experiencing problems with our products or services. We'...

• customer support
• Support Engineering
• technical support

Software Development Engineer II

• 4 years ago
• Location : USA

As an SDE, you will take ownership of milestones for our clients retail catalog rearchitecture project. The retail catalog vends items, offers and events to drive the customer experience and also internal tools to manage the catalog. We need a full stack SDE with experience building web services for Retail use cases on AWS. We use AWS services such as AppSync (GraphQL), API Gateway, CloudFront, Lambda to vend catalog information used to render our great deals. The rearchitecture also includes internal tools redesign using ReactJS to provide easy to use tools for Vendor Managers. Required Skills1. 5-8 years of overall full stack development experience, with ability to create code from scratch on front and back end with some cloud experience (ideally AWS but will consider Azure or GCP)2. Strong back-end proficiency in at least one object-oriented language such as C#, Java, and/or C++3. Front-end experience with Javascript (Angular or Reac...

• javascript
• react
• java
• customer experience
• csharp
• cplusplus
• angularjs
• css
• aws