Customer Support Work From Home Jobs

Administrative Virtual Assistant (Philippines)

• 4 years ago
• Location : Philippines

We are hiringAdministrative Virtual Assistantsfor our clients' e-Commerce & other businesses. If you're looking for a role where you can apply your Virtual Admin Assistant experience and have a significant impact not just on the success of the company (Helpflow) but also of our clients, then this is an excellent opportunity for you.About us: We are a dedicated team of remote professionals from around the world, providing a 24/7 customer & admin support to hundreds of different websites. Below are a few of our company values: To Success, Together: We work closely with each of our clients as a partner in their business to accomplish their goals. We Level Up: We continuously look for ways to improve our service as well as our individual abilities. Design for Success: We methodically design each part of our service and our business to produce results for clients. Respon...

• Researcher
• Detail oriented
• Written communication skill
• Analytical
• CUSTOMER SERVICE
• Virtual Assistant

Customer Success Manager, Facebook Ads (US)

• 4 years ago
• Location : US

Revealbot is the next generation digital ads automation platform used by over 500 agencies and brands around the world. We empower our customers to automate routine campaign management and optimize ad efficiency using advanced automated rules. Launched in 2016 as a Slack chatbot, today Revealbot is one of the most advanced ad optimization tools. In 2019 Revealbot has become Facebook Marketing Partner and Google Premier Partner. And now we’ve grown to a fully profitable, globally distributed team of 15 people winning a huge digital ads market.Why Join Revealbot?A fully remote and diverse team. Flexible vacation and sick leave. Company retreats (our most recent retreat was in Barcelona). Travel bonus - we'll pay for two plane tickets to any destination every year (up to $1,000). Laptop bonus - we'll pay for your laptop. Informal and fun working environment​. Responsibilities and D...

• SaaS
• Facebook Marketing
• Google AdWords
• Social Media Marketing
• Communication

Client Success Manager

• 4 years ago
• Location : Work From Anywhere

As a Customer Success Manager at HigherMe, your drive, empathy, intelligence, problem-solving, and project management skills will constantly be utilized. You’re the type of person that thrives in a fast-paced environment, can’t stand having free time, and can manage your time flawlessly. Responsibilities and Duties Sales ---You’ll be responsible for recognizing ideal fit customers, identifying business needs, sharing the solutions we provide to clients, providing product expertise, and executing sales (free trial to paid conversions and contract only deals).Billing ---You’ll have access to our entire billing system (Chargebee), as you’ll be responsible for ensuring that billing is correct and processing any billing updates.Client Implementations--- You’ll serve as a primary point of contact, consultant, and project manager, as you help new clients review their current processes an...

• HTML
• SaaS
• Sales
• Live chat/Support Software
• Time management

Software Support Analyst (US)

• 4 years ago
• Location : USA

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? This is an opportunity to be an early employee in a startup that competes with industry giants.About FinFolio:We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts Founded in 2008, we recently re-launched our product to rave reviews 30+ employees, 70% are remote (currently 100% remote due to COVID) Exciting early-stage startup Passionate and excited about great software and making our clients happy Responsibilities and Duties Discuss investments and software functionality with wealth manager clients Provide te...

• REST API
• Communication
• SQL
• DOS Batch
• FTP

Data Entry Technician

• 4 years ago
• Location : Work From Anywhere

PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation’s largest pharmacy companies. Responsibilities and Duties Order Entry for new/refill medications.File documentation as required by pharmacy regulations. Respond to customer inquiries as necessary. Fill drug kits under direct supervision applying accuracy and aseptic technique. Match preprinted label and delivery manifests with a source document. Locate medication from pharmacy supply area, count out, and package in correct system, including blister packs and vials. Locate medication from pharmacy supply area, count out, and package in correct system, including blister...

• Communication
• DATA ENTRY
• CUSTOMER SERVICE

Account Manager

• 4 years ago
• Location : Work From Anywhere

We are growing, and we’re looking for an amazing individual to join our team! We’re seeking a real champion for this position: a well-rounded person to help speak to customers and help manage them & onboard them onto the platform. Responsibilities and Duties This is a customer facing role: you will be one of the first points of contact for our customers in order to educate them about the platform both from a sales stand point and account management. It will be your responsibility to provide our customers with solid answers and guidelines and tips on how to succeed with Uscreen. We need an all around well rounded person who is good with customers from both a sales & customer service perspective in order to help manage their accounts long term.REQUIREMENT2+ years in Customer service, account management or sales Must have a great personality and comfortable speaking to customers...

• SaaS
• Communication
• Sales
• Technical

Senior Product Marketing Manager

• 4 years ago
• Location : Work From Anywhere

Zoom Video Communications is looking for a Senior Product Marketing Manager for our Video-first Unified Communications platform including meetings, webinars, chat, audio conferencing, phone systems and room solutions. In this cross-functional role, you will work closely with our product, sales enablement, and marketing teams to help grow market share.About the CompanyZoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. Responsibilities and Duties Develop a deep understanding of the complex competitive market that we play in and be able to create winning strategies across product, sales, channel, pricing and marketing .Lead cross-functional alignment across sales, sales...

• SaaS
• Sales
• communication skills
• Marketing
• Live chat/Support Software

Deliverability Support Manager

• 4 years ago
• Location : Work From Anywhere

MailerLite is one of the fastest-growing email marketing services. We help more than 700,000 businesses around the world keep in touch with their customers. As we move towards even bigger and better things, we need more people on our team that are passionate and great at what they do. We’re looking for you! Deliverability Support Manager is responsible for communicating with clients regarding their newsletter deliverability, guiding and providing feedback and monitoring the health of IPs/Domains. Responsibilities and Duties Our customers are sending more than 20 million emails per day. Different questions that make you think and improve your knowledge definitely won't keep you bored.Deliverability is a crucial thing for an email marketing company like us. The goal of your team is to keep it at the highest level and make sure our customers are happy when their newsletters are always delivered on time. W...

• MySQL
• Self Motivated
• communication skills
• Proactive
• Fast-learner
• Multi-Tasking

Customer Education Specialist

• 4 years ago
• Location : Work From Anywhere

A successful Customer Education Specialist will help shorten and streamline the learning curve for our customers and new team members, reduce our cost to support and reduce the effort to access learning material. This will increase knowledge and successful product releases, customer and team satisfaction rates, and customer and team loyalty.We’re serious about team member well-being and lifelong learning. That’s why we are proud to offer the following employee benefits including but not limited to:Unlimited paid time off for eligible employeesGenerous Maternity and Parental Leave Plans11 paid Company HolidaysComprehensive medical, dental and vision insurance available on day one401K Safe Harbor plan with company match and 100% vesting on day one Meeting-Free Fridays Quarterly paid Community Service day Responsibilities and Duties Condu...

• SaaS
• communication skills
• Camtasia
• iMovie

Call Center Representative

• 4 years ago
• Location : Work From Anywhere

Kforce has partnered with a client seeking several Call Center Representatives for a full-time, fully remote opportunity nationwide! Look no further and apply today! about the Company:Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire, and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance, and disability. Our vision is to be “the firm most respected by those we serve.” Responsibilities and Duties Respond to incoming service calls and/or to self-service ticketing queues on behalf of clients to provide accurate and appropriate information.Identify, evaluate, and prioritize...

• communication skills
• Customer Support
• Live chat/Support Software

Customer Care Expert

• 4 years ago
• Location : Work From Anywhere

As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You’ll be the proxy between our customers and the product team. We’re a startup based in Paris, but we have a strong international presence and provide care to customers all over the world Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail.About the Companywe help companies get the most of their webinars. Our mission is to make your webinars simpler and more efficient. Livestorm is a webinar tool that functions 100% in your browser, and, besides the basic webinar requirements, we provide - Advanced post-webinar analytics tools - Audience segmentation capabilities - Lead management system - Native integrations with CRMs and marketing tools. At Livestorm, we strive to build the best experience possible for our users. We focus on desig...

• communication skills
• Customer Support
• Live chat/Support Software

Customer Success Manager

• 4 years ago
• Location : Work From Anywhere

We’re looking for inspired, talented professionals to help us with our ambitious growth plans. Cayuse has a strong backbone of customer and employee focused values that lead to a great working environment. With a strong financial foundation and several new products under development, it’s an exciting time to become a key member of our growing team.About the CompanyCayuse is fueled by people with a passion for solving complex problems. Together, we develop and provide SaaS solutions that simplify the business of research administration, helping universities and research organizations work smarter and more efficiently. Responsibilities and Duties Drive Customer Success activities and outcomes for Mid-Market and Enterprise customers across the US. Increase renewal rates and reduce churn.Identify opportunities to up-sell and drive new business growth through greater advocac...

• Sales
• Marketing
• Churn Zero

Customer Success Manager

• 4 years ago
• Location : Work From Anywhere

We are looking for an individual with exceptional customer service skills to deliver world-class service to all of our International clients and ensure they achieve their educational goals on our platform. You are a customer success guru, you love interacting with people and solving tricky problems. You’re independent and autonomous: you can make things happen without someone saying so. ‘Continuous Improvement’ is second nature to you as you obsess over details and persist to make things just ‘perfect’ for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.About the CompanyOpenClassrooms is an online education platform that offers more than 30 fully-accredited online bachelor-level diploma programs, based on the skills and jobs of the future. Responsibilities and Duties Manage the relationsh...

• SaaS
• MS Excel
• Zendesk

Entry Level Customer Sales Relations

• 4 years ago
• Location : Work From Anywhere

Legacy Concepts is now looking for sharp, motivated candidates who can start entry-level and help build relationships with customers and increase business for our clients. As a company, we seek to provide an opportunity for our team to advance personally and professionally in a culture that values integrity, work ethic, and strong leadership. By holding our team as our priority, we are able to provide top-level representation for our clients. Responsibilities and Duties Learn and retain product knowledge and sales processes Carry out in-person sales transactions Build Customer relationships Answer customer’s pre-purchase and post-purchase questions Team Building Attend Office and team meetings.Looking for:Desire to learn about our clients, campaigns, and customers Must be willing to take direction and be a team player before leading projects Ability to build rapport with client...

• Communication
• CRM
• Sales
• Creative thinking
• Self Motivated

Customer Success Representative

• 4 years ago
• Location : USA Only

Articulate is looking for a Customer Success Representative (CSR) to join our growing team. This role supports our SaaS business by helping our customers get the most from their investment in Articulate 360.    The CSR will reach out proactively to customers to ensure they are using Articulate 360 successfully, and that we have the information we need to renew their subscriptions. In this role, you must have a strong work ethic, a deep understanding of our customers’ needs, and an empathetic communication style.   Core Responsibilities Execute a high volume of targeted, outbound renewal activities (both calls and emails) to help retain our customers.  Handle customers’ questions about their accounts efficiently.  Identify opportunities for account growth and partner with Customer S...

• customer success
• B2B/SaaS

Call Center Representative Agent

• 4 years ago
• Location : USA

Call Center Representative Agent - Remote Work From Home (Part-Time / Full-Time) - Join Our Focus Group Panel Today! Are you a Call Center Representative Agent looking for ways to make a part time or full time income? We are looking for individuals to participate in National & Local Paid Focus Groups, Clinical Trials, or Market Research assignments. With most of our paid focus group and market research studies, you would be able to participate either online or in-person. This is a great way to earn extra income from the comfort of your home. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger) Cell Phones (Apple, Android, or Windows...Prepaid or Contract) Entertainment (TV shows, movies, and video games) Food (If you buy fast food, casual dining, or upscale dining) Sports (Casual viewers and die-hard fans) Electronics...

• call center

VP of Customer Success

• 4 years ago
• Location : USA Only

What’s the opportunity? We’re looking for an experienced Customer Success leader to bring their strategic vision and innovative approach to drive success for every Qualio customer. If you are passionate about customer advocacy and have a proven track record, apply for this opportunity to help our customers and directly impact Qualio’s overall success and growth. As the Head of Customer Success, you will build and lead the customer success team and play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Qualio’s customers. The Head of Customer Success will lead the team to ensure Qualio customers successfully adopt the platform with a positive experience, driving growth for Qualio through renewals and expansion. What will I be doing? Set the overall vision and strategic plan for the Customer Success organization, focusing on increasi...

• management
• customer success

Customer Success Specialist

• 4 years ago
• Location : Europe

Headquarters: Europe URL: https://hunter.io DescriptionHunter is a company founded 5 years ago in France by Antoine and François. Our goal is to make it easier for businesses to connect with each other. We make it happen by continually analyzing public data on the web and making it easy and practical to search.We built Hunter to match our needs and aspirations (hopefully, you'll share them too!). We’re fully self-funded and profitable, with the goal of building a healthy long-term business. We have the liberty to exclusively focus on providing the most value possible to our users.Maintaining a tight-knit group is essential to us as it creates stronger bonds, increases productivity, and eases communication. We're currently a team of 8 and love it this way. We're in 7 countries (🇫🇷,🇩🇪,🇮🇹,🇹🇭,🇨🇦,🇵🇹,🇺🇦) meaning working remotely is in our DNA. Twice a year, y...

• customer service
• lead generation

Sr. Call Center Representative

• 4 years ago
• Location : USA

We are partnered with a client that has multiple openings for Work From Home Call Center Representatives. Previous call center experience is preferred, but candidates with any customer service experience who have strong phone skills will be considered. Will be assisting with OVERFLOW calls from the unemployment offices around the US. PLEASE SEE REQUIREMENTS AND TECHNICALS NEED IN ORDER TO DO THIS JOB. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE FOLLOWING HOME SET UP! Requirements: • Must have (3) years of contact service experience or customer service experience. Preferably working from home background. Must have experience with data-entry into a computer-based device. Must be proficient with a computer including Microsoft Office, the Internet, and other system MUST HAVE!!!!!! Computer: Desktop or Laptop with these minimum characte...

• call center
• customer service

Support Lead

• 4 years ago
• Location : Work hours: 9am-5pm HKT

Are you looking to grow in your leadership skills and contribute to driving a company to international scale? FNX is currently looking for an experienced Support Lead to join our innovative team! We’re a tech startup from Vancouver, BC, and we’ve built a Saas software platform for 3D product development in the apparel industry. We’re in need of an all-star Support Lead to troubleshoot technical challenges and resolve day-to-day questions for our customers. This remote position will be working from 9am-5pm HKT in order to serve our HKT time zone customers (6:00pm - 2:00am PST / 9pm - 5am EST). What you’ll be doing:

• customer support
• software support
• technical support

Call Center Representative

• 4 years ago
• Location : US or Canada

Our mission In 2017, immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more. Sendwave's mission is to change that by making sending money anywhere in the world as easy and affordable as sending a text. Since 2014, our app has allowed users in the US, the UK, Spain, Ireland, Italy and Canada to send money instantly to mobile money wallets in Kenya, Uganda, Tanzania, Ghana, Nigeria (and soon Bangladesh and Senegal) saving our users over 70% relative to Western Union and MoneyGram. We're looking to rapidly expand throughout the globe in the next year. That's where you come in... How you'll help us achieve it Our Longtime User Happiness (LUH) customer support team is the 'frontline...

• customer support
• fintech
• callcenter

Customer Account Manager

• 4 years ago
• Location : USA Only

Tackle.io enables enterprise software companies to accelerate the use of Cloud Marketplaces like AWS, Azure and Google. Our vision is to transform the way software is bought and sold with a laser focus on helping customers build and drive significant channels of revenue through the Cloud Marketplaces.   Your Day: Evangelize the Tackle Vision and help transform the way software companies sell Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our solution and services Measure and monitor customers achievement of critical and key performance indicators, reporting both internally to Tackle account stakeholders and externally to Customer Sponsors Understand how your assigned client’s buyers want to buy from them Establish regular cadence with each assigned client, to review their success...

• saas
• project management
• customer success

Customer Service

• 4 years ago
• Location : USA

Taproot Plus, Taproot Foundation’s online marketplace for pro bono, directly delivers on our mission by connecting nonprofit professionals with passionate, skilled volunteers who share their expertise pro bono via online, virtual programming. Through Taproot Plus, business professionals deliver expertise and support in areas like marketing, strategy, HR, and IT so that organizations are even more equipped to positively affect society. This role sits on the Program Operations team, which supports the organization’s online programs as well as the organization’s technology infrastructure. The Taproot Foundation is seeking a Customer Support representative to manage the Taproot Plus Help Desk, which receives consistent, daily communications from users experiencing technical challenges with the platform or with questions on our programs and services. This job provides an exciting opportunity to support an agile product team in analyzing and optimizing the design of our online prog...

• customer service

Member Experience Specialist

• 4 years ago
• Location : U.S. Only

CORE RESPONSIBILITIES Respond to inbound inquiries from members and potential members across multiple channels including live chat, email, voice and social media Take advantage of sales opportunities when appropriate Report on member behavior and bugs, and generating content derived from anecdotes and analytics Maintain a high-satisfaction rate from members and keep our first response time within minutes on chat and hours across all other channels, all while building member loyalty Help out members with post...

Contact Center Customer Support

• 4 years ago
• Location : USA

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Customer Service Representative joining our team at Bossier City, LA.At GDIT, people are our differentiator.General Dynamics Information Technology is providing taxpayers with information about the Economic Impact Payment (EIP) and any future CARES ACT inquiries.  Candidates hired for this role will respond with general inquiries regarding the Economic Impact Payment (EIP) and any future CARES Act related inquiries.As a...

• customer service
• call center

Sales Manager England & Ireland

• 4 years ago
• Location : UK only

What technological advance would you love to see in your lifetime? Dura-Line provides pathways for connection. Dura-Line creates what connects us. Dura-Line’s products are designed to provide for the fast and safe installation of mission-critical communication networks, power cables, and pressure pipes for a wide variety of markets. We currently have a NEW position as a Sales Manager. In this role, you will provide customers with (product) solutions based on facts and understanding of customers’ business needs and strategies. As the Sales Manager, you will be responsible to achieve profitable sales growth through the development and management of our activities by developing trusted partnerships with a small portfolio of key customers. You will serve as the link of communication between key customers and internal teams. Furthermore, the Sales Manager is responsible to expand the relationships with existing customers & developing new b...

• sales
• customer-focused
• communication

SaaS Technical Support Specialist

• 4 years ago

Launched in 2013 in Brisbane, Skedulo is the platform for intelligent mobile workforce management. We help organizations manage their mobile workforces to delight their customers and engage their employees. Skedulo is the new standard for deskless workforce productivity. We are hiring a Technical Support Specialist to work as part of our remote workforce that will work closely with our Engineering, Product and Customer Success Teams based in Australia and Internationally, supporting our Software as a Service platform. We're looking for someone with experience/expertise in this area. The key objectives and responsibilities of this role will include: Dealing directly with our Customers: Our support team is one of our many customer facing arms to our business, providing first and second-level contact and problem resolution for customers with Salesforce and application problems. Service Levels: Demonstrating efficient work practices to ensure that not only objective...

• saas
• project management

WordPress Support Specialist

• 4 years ago
• Location : Remote

Overviewchloédigital is the tech support and strategic planning membership for bloggers.We are a customer-driven, innovative technology company. We are looking for a Support Specialist to join our team and help us tackle bigger challenges.As a chloédigital Support Specialist, you would provide our blogger clients with top of the line tech support and advice for their WordPress.org blogs via our online helpdesk system. As part of a fast-paced team, the Support Specialist is responsible for assisting our clients with any queries they have whilst using and growing their WordPress.org sites, inclusive of the close relationship between WP and third parties like plugins and Google platforms. Up for the exciting challenge? Keep reading!ResponsibilitiesProvide our global client base with WordPress.org support and teach them industry best practicesHave a strong...

• wordpress
• html
• tech support
• customer service
• english

Customer Service Representative

• 4 years ago
• Location : USA

Do you enjoy helping others? Do you possess excellent interpersonal communications skills? Are you looking for more than just a job, but also a rewarding career opportunity with potential for growth? If so, you may be the perfect candidate to join our award-winning customer service department that offers hands-on training, a positive team environment, and performance awards and incentives. If you are self-motivated, proactive, energetic and service orientated, please apply! The ideal candidate must be flexible to work any schedule and must be available to work nights, weekends, and holidays, as needed. Benefits In addition to a competitive salary, CSA offers a complete benefits package which includes: medical, dental and vision insurance; prescription drug coverage; 401(k) plan with company matching; disability benefits; confidential employee assistance programs; pre-tax accounts for health and dependent care reimbursement; and company-paid life insurance. Customer...

• customer service
• Spanish

Customer Support Quality Manager

• 4 years ago
• Location : USA

Company DescriptionMadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job DescriptionOur team is very small and friendly.Hours: Extremely flexible - you can work any weekdays/weekends.All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives- Train them in best practices- Making sure all support tickets are handled as per SLA- Developing new training modules- Un...

• QA
• customer service