Customer Support Work From Home Jobs

Email Outreach Rep [Writer l Online Marketing]

• 3 years ago

Headquarters: Dublin, Ireland URL: https://weoutreach.co/ Are You A Fantastic Writer That Wants To Build A Career In Online Marketing? And are you looking for a dynamic position where you can: Use your creative writing skills every day... Engage with an audience that’s genuinely interested in what you say... Enjoy opportunities for career growth…  Have long-term job stability… … then this page could literally change the course of your career. But only if you keep reading. First, a little bit about us. Who We Are We Outreach works with top notch content websites to grow their Google traffic. 

JavaScript graphics engineer

• 3 years ago
• Location : USA

Headquarters: New York, NY URL: https://www.stickermule.com/careersAbout Sticker MuleSticker Mule is the Internet's most "kick ass" brand. We are privately-owned, profitable, and powered by a  globally distributed team who cares deeply about delivering a great customer experience at the highest technical standards. Our software team operates from 17 countries, and we're always looking for more exceptional engineers.The Software team is responsible for building and maintaining our front-end and back-end services, developing new features and products, and troubleshooting problems.See more about our teams hereWe offer1. Remote work with flexible schedules2. Varied, in...

• javascript
• docker
• customer experience
• css
• typescript
• react

Support Engineer

• 3 years ago

Headquarters: The Internet URL: https://www.knack.com/ Hi, thanks for reading about our Support Engineer opportunity! We're glad you're here. We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to build better businesses with data. Knack is a complex and highly technical product. We're looking for a brilliant and empathetic support engineer who wants to combine technical troubleshooting experience with relationship skills to help resolve the technical challenges of our customers. You'll support our Customer Success team, and thereby customers, by helping to resolve issues that require deep dives into our...

Head of Support

• 3 years ago

Headquarters: San Francisco URL: http://pilot.co Description Pilot (YC W17) is looking for an experienced Head of Support to join our rapidly-growing team on a mission to create a more open worldwide job market.  A bit about who we are Pilot helps companies handle payroll, benefits and compliance for their remote teams. We believe that your opportunities in life shouldn’t be dictated by where you’re from or where you happen to live, and we’re helping our customers live by that too. We’re a team of 16 backed by Sam Altman, Y Combinator, Credo Ventures, Automattic, Kyle Vogt and many other amazing investors.

Customer Success Manager - Remote - **UK only**

• 3 years ago

Headquarters: Derby, UK URL: https://silktide.com We need a passionate Customer Success Manager to join the ranks of our fast-growing company and help us deliver amazing value to our customers. Who are Silktide? Silktide’s mission is to make the web better for everyone. We make software to test and improve websites. Organisations around the world use Silktide to help deliver great web experiences that are accessible to all. Our customers include FORTUNE 500 companies, universities, governments, and web design agencies. We cover almost every aspect of the web, including accessibility, marketing, content, and privacy. A big part of...

Customer Success Manager - Remote - **USA only**

• 3 years ago

Headquarters: Derby, UK URL: https://silktide.com We need a passionate Customer Success Manager to join the ranks of our fast-growing company and help us deliver amazing value to our customers.Who are Silktide? Silktide’s mission is to make the web better for everyone. We make software to test and improve websites. Organizations around the world use Silktide to help deliver great web experiences that are accessible to all. Our customers include FORTUNE 500 companies, universities, governments, and web design agencies. We cover almost every aspect of the web, including accessibility, marketing, content, and privacy. A big part of our work is he...

Designer/Illustrator

• 3 years ago
• Location : USA

This is a remote position and is open to candidates in any US state. Boston and Chicago candidates will have the option to work in one of our offices in the future. JOB SUMMARY The Graphic Designer/Illustrator collaborates with the Design Director, other designers, editorial staff members and account managers to ensure the timely and quality production of information graphics, iconography, and custom illustrations. Ideal candidates will be able to maintain high design standards, provide excellent customer service, complete graphic research, work on daily deadlines, and has solid typography skills. CORE FUNCTIONS Create original information graphics using Adobe Illustrator Ability to translate researched information into visually stimulating and intellectually engaging typography, illustration and infographics Page and brochure layout using inDesign and Illustrator UX mockups and wireframes using Adobe Illustrator ...

• illustration
• photoshop
• customer service
• adobe creative suite
• indesign

Customer Support Agent

• 3 years ago
• Location : USA

Headquarters: Remote URL: https://trydesignlab.comDesignlab is looking for our next customer support hire to join our small but extremely capable team and help support our global student and mentor community. In this role your primary responsibility would be to ensure that both our students and mentors have a stellar journey with us. It is a challenging and rewarding opportunity to help make a real difference in the lives of our community. Sound interesting? Read on to see if the role is a good fit for you!.We're a nimble, product-driven team focused on building the best experience in the world for creative skills training, and thousands of students across the globe have already advanced their skills and changed careers with our help.Our mission is to empower creators to do the work they love, and this extends to our internal philosophy of how we work...

• customer service

Client Experience Associate

• 3 years ago

Headquarters: Dallas, Texas URL: http://the-citizenry.com CLIENT EXPERIENCE ASSOCIATE The Citizenry’s home décor collections celebrate the best craftsmanship from around the world for customers to purchase directly online. As an e-commerce company, we need the right individuals to help delight our customers at a moment’s notice and happily lend a hand if anything goes awry by phone or email. Each customer requires VIP treatment so our team is built to provide approachable style advice, product clarification, personal shipping assistance, and a listening ear for any other questions or issues. Each day you will get the chance to chat with, surprise, and vouch for the people without whom The Citizenry woul...

Account Manager

• 3 years ago
• Location : San Francisco • Dhaka • Remote

TELECOMMUTE LOCATION - REMOTE, SAN FRANCISCI, DHAKAABOUT AugmedixAugmedix converts natural clinician-patient conversations into precise medical documentation and offers live support, including referrals, orders, and reminders, allowing clinicians to focus on what matters most, caring for patients. Augmedix services are trusted by over...

• Creative thinking
• Problem Solving
• Product Management
• Relationship building
• Accounting
• Account Management
• Client Relationship Management
• Customer Success
• Written & Verbal Communication

Account Manager

• 3 years ago
• Location : South Korea • Remote

TELECOMMUTE LOCATION - REMOTE, SOUTH KOREAABOUT App AnnieApp Annie is always looking for extraordinary candidates with Mobile, SaaS, analytics background and we'd love to get to know you! We do not have any current openings for an Account Manager in this location, however, in the event that a position opens up, we'd lo...

• Budgeting/Forecasting
• Self Motivated
• Accounting
• Account Management
• Customer Success
• Management
• Presentation Skills
• Written & Verbal Communication

Launch Account Manager

• 3 years ago
• Location : New York City • Remote

TELECOMMUTE LOCATION - REMOTE, NEW YORK CITYABOUT CerosCeros is an interactive content platform that empowers marketing & design teams to create immersive, digital experiences without coding. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it int...

• communication skills
• Flexible
• Accounting
• Account Management
• Customer Success
• Revenue Operations

Account Manager

• 3 years ago
• Location : San Francisco • Remote

TELECOMMUTE LOCATION - REMOTE, SAN FRANCISCOABOUT BugcrowdBugcrowd is the world’s #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

• CRM
• Flexible
• Relationship building
• Accounting
• Account Management
• Client Services
• Customer Success
• Written & Verbal Communication

Sales Enablement Manager

• 3 years ago
• Location : New York • Remote

The Sales Enablement team is a key player in ensuring 360Learning’s growth. The team is instrumental in ensuring all North America & EMEA Sales teams are fully equipped to hit the ground running and surpass their targets quarter after quarter.As Enablement, we provide the sales organization with the information, training, content, and coaching they need to be more efficient and effective in engaging buyers along the buyer’s journey.As the US Sales Enablement Manager at 360Learning, your main objectives will be:1) To lead the scaling of the 360Learning Sales team in North America byonboardingBusiness Development Representatives, Account Executives, and Account Managers

• SaaS
• Sales
• communication skills
• B2B
• Flexible
• Marketing
• Customer Service
• Leadership Skills
• Target Oriented

Senior Channel Sales Manager

• 3 years ago
• Location : San Francisco • Remote

TELECOMMUTE LOCATION - REMOTE, SAN FRANCISCOABOUT Weights & BiasesWe are looking for someone to work closely with reseller & channel partners and our sales teams in promoting collaborative selling to enterprise & commercial accounts. This role will need to meet (and ideally exceed) set quotas with a focus on net-new & incremental business, while adhering to W&B’s sales rules of engagement. You will establish and execute sale...

• SaaS
• Sales
• Creative thinking
• Positive Attitude
• Technical
• Analytical
• Leadership Skills
• Customer Success
• Team Building
• Managing Skills

Customer Support Agent

• 3 years ago

Headquarters: Remote URL: https://trydesignlab.com Designlab is looking for our next customer support hire to join our small but extremely capable team and help support our global student and mentor community. In this role your primary responsibility would be to ensure that both our students and mentors have a stellar journey with us. It is a challenging and rewarding opportunity to help make a real difference in the lives of our community. Sound interesting? Read on to see if the role is a good fit for you!. We're a nimble, product-driven team focused on building the best experience in the world for creative skills training, and thousands of students across the globe have already advanced their skills and changed careers...

Support Analyst (Contractor)

• 3 years ago

Headquarters: Remote - US URL: https://www.taxjar.com/jobs/ TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. Our mission is to make ecommerce easier for everyone. Our Values: We know that we’re better together. We're always learning and growing. We shape our own destiny. We build relationships that matter. TaxJar’s remote-only team is growing quickly and we’re currently looking for a Service Desk Analyst Contractor who wants to make a difference on a growing Customer Services team.  This is a contract, full-time remote position, available to folks located in the continental US only.  This job is not run-of...

Customer Success Specialist

• 3 years ago

Headquarters: Seattle, WA URL: https://www.tillerhq.com We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances.  As a Tiller Money Customer Success Specialist you're on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 on the Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing...

Customer Success Associate

• 3 years ago
• Location : USA

Headquarters: Remote URL: http://www.close.comAbout UsAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. About YouYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with...

• customer experience
• customer service

Customer Service Representative

• 3 years ago
• Location : USA

Headquarters: Miami Beach, Florida URL: https://selfdecode.comWe are looking for a talented Customer Service Representative with previous professional experience in a similar role. Pay will be in accordance with abilities, experience, and company fit. The role is: Full-timeFully remoteNot open to agenciesFlexibly scheduledSkills & Experience:Professional experience in Customer Support for a consumer services or SAAS company preferred.Engaging and personable; capable of bringing out the positive in any situation and remaining calm and collected.Enthusiastic about helping people and making every customer happy.Superb written and verbal communications skills in English.Positive and team-oriented; ability to work independently as well as collaboratively within...

• customer service

Support Analyst (Contractor)

• 3 years ago

Headquarters: Remote - US URL: https://www.taxjar.com/jobs/ TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. Our mission is to make ecommerce easier for everyone. Our Values: We know that we’re better together. We're always learning and growing. We shape our own destiny. We build relationships that matter. TaxJar’s remote-only team is growing quickly and we’re currently looking for a Service Desk Analyst Contractor who wants to make a difference on a growing Customer Services team.  This is a contract, full-time remote position, available to folks located in the continental US only.  This job is not run-of...

Live Chat Support Specialist (9-5pm EST)

• 3 years ago

Headquarters: Kitchener, Ontario URL: http://smile.io Smile.io is the world’s largest loyalty platform, providing easy-to-use reward programs that help scaling e-commerce brands transform one-time sales into repeat, loyal customers. Over 60,000 brands use Smile to turn transactional purchasers into passionate repeat shoppers. We’re celebrating explosive growth and need your help empowering every entrepreneur to grow their brand and build lasting relationships with their customers. We are a remote-first company, and we believe you should be able to work from anywhere. We have team members working from home offices across the globe, and our team has never been more connected. Tell us where you'...

Remote Ops and Customer Experience Lead - $60,000/year

• 3 years ago

Headquarters: Austin, TX URL: https://www.graham-thompson.com If you love the nitty gritty of working directly with small business customers, and the high level challenge of building a remote support and operations organization, this is the role for you. We’re looking for someone who can execute and refine our customer success playbook across our growing portfolio of small businesses and cannot wait to expand our team.  In addition to serving as the “voice” of our company (fielding incoming customer requests and thinking critically to solve problems, drive satisfaction, and ensure customer retention) you will manage several other operational systems. If you love multitasking and having your hand in several po...

Senior Customer Success Manager (Americas)

• 3 years ago

Headquarters: Malta URL: https://www.hotjar.com/ Please do not apply for this role if you are not physically located in the Americas (UTC-6 to UTC-5 / EST or CST specifically). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs. At Hotjar, we're building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand...

Customer success specialist

• 3 years ago

Headquarters: Remote URL: http://www.graphenedb.com At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.We are seeking individuals to join our customer success team. As part of this team, you will be communicating with customers and prospects to help them be successful with our service. Technical experience and empathy for customers are keys to success in this role. If you know how to help developers with technical questions, we want to talk to you. What You'll do Learn how GrapheneDB works and have a deep understanding of how our customers use our...

Customer Success Associate - North America (100% Remote)

• 3 years ago

Headquarters: Remote URL: http://www.close.com About Us At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love.  We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers.  About You You have at least one year of experience with B2B SaaS in a customer success role. Preference given to candid...

Customer Success Manager

• 3 years ago

Headquarters: New York, NY URL: https://www.paved.com About Us Paved is an established and growing marketplace that connects email newsletters with some of the world’s largest brands. Have you ever opened a newsletter and read “This newsletter is sponsored by…”.? That’s what we do—and reach millions of highly engaged subscribers every day.  Paved is the best-performing marketing channel for most of our advertisers. That’s because we monitor over 100,000 newsletters and use almost half a billion data points to provide them with the best recommendations, allowing them to launch campaigns effortlessly and spend wisely.  We ha...

Senior Customer Success and Operations Engineer

• 3 years ago

Headquarters: Amsterdam, The Netherlands URL: https://www.testgorilla.com/ The proposition The opportunity to work in a fast-growing, VC-backed HR tech startup €46k- €58k (gross compensation incl. bonus), stock options Your hours are flexible, and so is your vacation You can work wherever you want – we work remotely The role in context We are looking for a Senior Customer Success and Operations Engineer that will help us achieve new levels of operational excellence and customer advocacy.   In this role, you will work closely with our Customer Success team to manage technical customer requirements and structurally solve technical issues. You also partner with the Product team to deliver software, tools, and processes that streamline customer experiences and deliver operational efficie...

Customer Service Representative

• 3 years ago

Headquarters: Miami Beach, Florida URL: https://selfdecode.com We are looking for a talented Customer Service Representative with previous professional experience in a similar role. Pay will be in accordance with abilities, experience, and company fit. The role is:  For someone in EST Timezone Only Full-time Fully remote Not open to agencies Flexibly scheduled Skills & Experience: Professional experience in Customer Support for a consumer services or SAAS company preferred.Engaging and personable; capable of bringing out the positive in any situation and remaining calm and collected. Enthusiastic...

Support Engineer

• 3 years ago

Headquarters: Miami URL: https://www.quiknode.io Description & Responsibilities As our first support engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling and more. ...