Customer Support Work From Home Jobs

Head of Support

• 3 years ago

Headquarters: San Francisco URL: http://pilot.co Description Pilot (YC W17) is looking for an experienced Head of Support to join our rapidly-growing team on a mission to create a more open worldwide job market.  A bit about who we are Pilot helps companies handle payroll, benefits and compliance for their remote teams. We believe that your opportunities in life shouldn’t be dictated by where you’re from or where you happen to live, and we’re helping our customers live by that too. We’re a team of 16 backed by Sam Altman, Y Combinator, Credo Ventures, Automattic, Kyle Vogt and many other amazing investors. What you...

Work from Home Customer Service - Phone & Email Support

• 3 years ago

Headquarters: 820 South Monaco Parkway #164 Denver, CO 80224 URL: https://omniinteractions.com/ Earn $13-16/hour, try something new, & earn more than your stimulus check!   As a 1099 gig worker, you can pick your own schedule, and make as much or little as you want! Take control of your work! Work-from-home Customer Service around your life. Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? As a gig worker with Omni, you are self-employed. What makes us different? It’s simple: We pay for available time! No more wasting time hopin...

International Support Specialist (m/f/d)

• 3 years ago

Headquarters: Berlin, Germany URL: https://ctrl-qs.com/ What you'll do: Solving problems. You will support our clients in managing their digital activities by handling their requests on digital topics. You will manage the requests through ticketing systems, email, chat function or via the phone. To fix our clients’ issues, you will also coordinate with various of our partners including developing, technical and creative agencies. Connecting. You willrepresent the interests from our clients’ headquarters in local markets while you equally ensure to understand and transmit local needs back to HQ. You are keen to understand the brand image of our client and to protect it thr...

Ruby on Rails Full-Stack Support Engineer - USA Only

• 3 years ago

Headquarters: Madison, WI URL: http://healthefilings.com Position Ruby on Rails Full-Stack Support Engineer  NOTE: This position is US-based only and requires US citizenship   Reporting Relationships Reports to the CTO This position is a member of the Engineering team and has no direct reports at this time   Position description We are hiring to fill a role in our Engineering team dedicated to application support. This is a development role that provides second-level support.  You will be the primary developer fixing issues opened by our Operations team. While you will not interface with customer...

Operations Manager

• 3 years ago
• Location : Global

About Digital KairosThe Kairos mission: Helping underrepresented entrepreneurs serve more customers + achieve personal freedom.Watch this video below to learn more about our CEO:https://youtu.be/BH2PcWnhrFQWe not only guarantee the best results for our clients. Our goal is to become a long-term growth partner that helps them build their dream business and develop their personal freedom.This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere in the world and achieve their own personal freedom!Digital Kairos is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less th...

• account manager
• customer experience
• english

Customer Success Specialist

• 3 years ago

Headquarters: Washington, DC URL: https://www.uprightlabs.com/ Upright Labs, the leader in multi-channel inventory management for second-hand inventory is hiring a Customer Success Specialist to support and delight customers. We make it really easy for second-hand retailers to manage inventory and sell online, everywhere. Our software, Upright Lister, processes thousands of items each month and has helped retailers sell millions in inventory. In this role, you will be supporting customers via live chat and email between 9am-6pm ET and using their feedback to create feature requests and bug tickets for our development team. This role will also entail expanding on and im...

Customer Support Advocate - 100% Remote (Anywhere in the UK)

• 3 years ago

Headquarters: London, UK URL: https://gocardless.com/ Customer Support Advocate - 100% Remote (Anywhere in the UK) Go the extra mile to delight our customers. GoCardless https://gocardless.com/ is growing fast! We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week. For more information on Life at GoCardless, have a look at our careers page https://gocardless.com/ab...

Customer Success Manager EMEA - SaaS Growth Startup

• 3 years ago

Headquarters: Stuttgart, Germany URL: https://filestage.io/ About Us At Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration.  Our mission is to free teams from chaotic file review and proofing workflows, with a simple, flexible, and effective online proofing solution. With everything we do, we lead people towards being happier and more successful at work. Over 500 companies (and growing!) all over the world like Lufthansa, Canadian Tire, or Rabobank benefit from happier and more productive employees with Filestage.  🎯 Your missio...

Product support Jedi, EMEA

• 3 years ago

Headquarters: Malta URL: https://www.creativeforce.team/ Product support Jedi We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in EMEA (Europe, Middle East, Africa). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. Empathy, patience, curiosity, ability to multi-task and friendliness are key to success in this role.  Role You will be a part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis....

Technical Customer Support

• 3 years ago

Headquarters: San Francisco URL: https://dover.io The CompanyDover is building the first end-to-end recruiting orchestration platform for the world's top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles.Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes. Recruiters and hiring managers spend countless hours on administrative work like sourcing, scheduling, coordination, and juggling dozens of recruiting tools, so they have less time to do what they do best: pitch and close candidates.We've built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and candidate sources, and drives the hiring process to create a se...

Solution-Driven Customer Support Specialist

• 3 years ago

Headquarters: London URL: https://ampifire.com WANTED: Highly Motivated And Process-Oriented Customer Support Agent To Help Us & Our Awesome Clients Succeed Even Further   This is a full-time remote position and we're looking for people that can work according to PT (GMT -8) or CST (GMT +8) timezones!   Your role You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and s...

Customer Onboarding Team Manager, East Coast

• 3 years ago

Headquarters: San Francisco, CA URL: https://superhuman.com/ SUPERHUMAN 👉 The fastest email experience in the world The most wanted product on Product Hunt, with 400K+ people on our waitlist Loved and adored: see what our customers say Our customers get through their inbox twice as fast; many see inbox zero for the first time in years. Come shape the future of email, communication, and productivity! BUILD LOVE 💜 At Superhuman, we deeply understand

Payroll Tax Manager

• 3 years ago
• Location : USA

The Opportunity Delaware North is searching for a Payroll Tax Manager to join our Human Resources team. In this role, you'll be responsible for the design and implementation of payroll tax strategy and compliance, including the oversight of payroll taxes. In addition, you'll establish quality assurance systems and processes to create durable and repeatable payroll and tax processes, including system set-up, customer service, and system set-up. While part of the central HR Shared Services Team, this role can be remote with occasional travel to our global headquarters as needed.ResponsibilitiesRemains current on legislation and regulatory rulings that impact payroll or payroll tax to ensure compliance. Establishes payroll processing standards, timeframes, and communications to effectively and efficiently handle all tax obligations with tax partners Creates processes and systems to recommend methods to continuously improve the design and production of payroll...

• payroll
• customer service
• qa

Remote Customer Success Engineer (Europe)

• 3 years ago

Headquarters: Singapore URL: https://www.oneskyapp.com The Customer Success team is responsible for onboarding, educating, and supporting our customers. We start work once a customer decides to use OneSky. We ensure they get the most value from our product and services the moment they decide to use OneSky. We are looking to grow our team globally to better work with international customers. Representatives are responsible for working directly with customers to help them get started and succeed in using OneSky, answer product questions, track user feedback, report and escalate issues to engineers. They act as the bridge between our customers and our product...

Customer Service Coordinator

• 3 years ago

Headquarters: Phoenix, Arizona, USA URL: https://www.bffwear.com Are you looking for a long term, 100% remote position in a resilient industry?    Great! We are looking for an All star Customer Support specialist to join the Team. Our hiring process is simple as we require you to fill out the onboarding form linked below which takes about 10 minutes. No personal info is required, this is just to learn more about you and see if that can be a right match.     We READ EVERY application. We are looking for truly reliable people to join the team so please take your time filling out the quiz below! :-)   https://forms.gl...

Customer Support Engineer

• 3 years ago

Headquarters: San Francisco, California URL: https://memberful.com/ Hiring — Customer Happiness EngineerWe’re looking for a great problem solver to help our customers use Memberful.  As the Customer Happiness Engineer, you’ll have the chance to make a big impact by providing unexpectedly great  technical support to all customers and prospects. You’ll also fix routine bugs and work on high-impact feature requests for top customers. About youWe’re a small team so autonomy, resourcefulness, and a sense of curiosity are necessary qualities for this role. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discov...

Customer Support Specialist - Eastern Europe

• 3 years ago

Headquarters: The Internet URL: https://www.knack.com/ Hi, thanks for reading about our Customer Support Specialist (Eastern Europe) opportunity! We're glad you're here. We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases. Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our produc...

Customer Success Specialist

• 3 years ago

Headquarters: San Francisco, CA URL: https://memberful.com Hiring — Customer Success Specialist We’re looking for an organized and outgoing Customer Success Specialist who has excellent communication skills. You’ll have the chance to work with some of our mid-market customers — building, maintaining, and growing their membership businesses. And, you’ll be one of the first in the expansion of the strategic partnerships team.  About you You’re a self-starter who thrives in an autonomous environment. You deeply understand the world of memberships, the creator economy, and social media. You’re always thinking two steps ahead — how can I wow someone, unexpectedly? You’re excited a...

Email Outreach Rep

• 3 years ago

Headquarters: Dublin, Ireland URL: https://weoutreach.co/ Are You An Experienced Customer Support Agent Ready To Upgrade Your Career? Let's be honest… Most people in customer support don't intend to stay there forever. Don't get me wrong... I'm not trying to demean anyone who works in customer support. It can be a great way to start out your career. And many people have built successful and fulfilling professional lives as customer support agents. But it's also true that most people in customer support are eventually looking for a job that offers more… more responsibility, more growth, and more income.

Customer Support Manager

• 3 years ago
• Location : Global

Headquarters: Toronto, Canada URL: https://contentfly.comAbout the jobContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture.We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022.Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company?What you'...

• customer experience
• customer service

Customer Support Manager

• 3 years ago

Headquarters: Toronto, Canada URL: https://contentfly.com About the job ContentFly is one of the fastest growing B2B startups in the world. We're backed by world class investors, building for an enormous TAM, and looking for a Customer Support Manager to help grow our team and cultivate an amazing culture. We're a product that has scaled from $0 to $3m in ARR in essentially two years and currently managing over a 1,000 active users on our marketplace. Reporting up directly to our VP of Operations, you'll be responsible for building out our Customer Support function during this next phase in our growth. We're on track to hit ~$10M ARR by 2022. Have you helped set up a successful support team at a young tech company in the past? Are you looking to do the same, with a well-resourced and truly hyperscale young tech company? Wh...

WP Technical Support Specialist

• 3 years ago

Headquarters: Seattle, WA URL: https://wpstagecoach.com/ WP Stagecoach helps users set up staging solutions quickly and easily with our one click WordPress plug-in. Our small but mighty technical support team is growing and looking for a customer-support focused specialist to help solve customer questions, troubleshoot issues, log bugs and create documentation for our knowledgebase.  This is a contact role ~15-20 hours per week with a flexible schedule.   If you are interested in solving customer problems, have a desire to learn and a strong WordPress technical background we would love to hear from you. In this role you will:   Reply to custo...

Technical Support Engineer

• 3 years ago

Headquarters: Berlin, Germany URL: http://checklyhq.com We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can. You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation. We are starting to build out our support organization, and you will have the chance to shape the pro...

Part-Time Customer Support Rep (US/Canada/Brazil)

• 3 years ago

Headquarters: London URL: https://www.learncube.com/ LearnCube is on a mission to transform live online education across the globe.  Through our award-winning online classroom, we help education entrepreneurs from the individual online tutor to some of the world’s largest tutoring companies, succeed online.  We also have a special strength in online language education, where we work with iconic language education companies like Babbel. We're growing fast and need your help. Are you reliable, super-organised and positive? Are you living on East Coast of America: US, Canada or Brazil? Do you have customer support and ideally teaching or online tutoring experience...

Tiller Money Customer Success Specialist

• 3 years ago

Headquarters: Seattle, WA URL: https://www.tillerhq.com We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances.  As a Tiller Money Customer Success Specialist you're on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 on the Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing...

Customer Success Engineer

• 3 years ago

Headquarters: Eindhoven, The Netherlands URL: https://talkjs.com TalkJS is growing quickly, not in the least because of our excellent customer support and technical documentation. In fact, technical support is our primary sales channel: customers tend to have most questions when evaluating our product: before they're paying customers. We're looking to strengthen our customer-focused engineering team with a highly communicative programmer. We're looking for a programmer who: has broad technical interests likes to work with other developers, inside and outside TalkJS, to help them achieve their goals has demonstrable experience writing technical documentation, blogs, tutorials or howtos ha...

Technical Support Lead

• 3 years ago
• Location : USA

Smile, developer of the B2B SaaS productivity tool TextExpander, has been making people more productive for over 15 years. While returning millions of hours of productive time to our customers, we’ve grown from a 2 person team to a team of more than 30 - all while remaining self-funded and profitable! We’re now looking to grow the team with the skills of a Support Team Lead to carry on Smile’s track record of exceptional support and customer service.Work with our talented, internationally diverse, remote team as we learn, grow, and continually improve.What we’re looking for:Smile is seeking a technically adept, hands-on Technical Support Lead to lead a team of Technical Support Specialists to provide world-class support to our TextExpander and PDFpen users. Your day-to-day work will include working cross-functionally with engineering and sales to solve complex tier 2 technical problems, mentoring your te...

• tech support
• javascript
• ios
• customer service

Customer Success Manager (Growth Advisor)

• 3 years ago

Headquarters: LA URL: https://solidcommerce.com/ Please apply by sending an email about yourself and resume to: [email protected] Services & Support Culture: We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm Every member of our Services & Support team is a key player, and every customer’s success is our goal We believe in nurturing team members and encouraging them to grow their skills, talents, and careers We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynami...

Product Support Analyst

• 3 years ago
• Location : remote

About Community Data Platforms Community Data Platforms believes communities get smarter and stronger by using evidence-based decision-making. CDP supports this mission by building data platforms in communities across the country to help leaders and decision-makers answer their Pressing Questions. With a five-year goal of serving 100 communities, CDP believes it can support data-driven decision-making among governments, business, and nonprofits, leading to better outcomes among a range of critical community organizations. Communities have pressing questions and CDP’s team and approach develops actionable insights and communicates them clearly by using advanced visualizations. We believe a community data platform is an essential community service. Working with Community Data Platforms We’re looking for ambitious and resourceful people to join a rapidly growing start-up serving communities across the country. Benefits include: A culture of intelle...

Customer Support Engineer (Pacific Timezone)

• 3 years ago

Headquarters: London, UK URL: https://www.geckoboard.com/careers/ We’re looking for an experienced support person primarily based in the Pacific timezone to join our growing team.Geckoboard is a growing product company on a mission — we’re enabling a fresh way of working and transforming the way businesses achieve their goals by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Support Engineers, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard.