Customer Support Work From Home Jobs

SaaS Support Specialist

• 3 years ago

Headquarters: Atlanta, GA, USA URL: https://www.intellum.com/ The job of the SaaS Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people! Responsibilities Escalate Help Desk tickets to applicable Service and Product Team members Collaborate with our Training and Documentation Specialist to improve our database of help documentation and videos Support: Answer tickets that come...

Great Communicator to Demystify US Taxes for Freelancers

• 3 years ago

Headquarters: San Francisco, CA URL: http://keepertax.com We're 💸 Keeper Tax  We’re a bookkeeping business that finds tax write-offs for our self-employed customers.  With the rise of gig work platforms and side hustle culture, over half of Gen Z workers are now getting paid with 1099 contracts. They might not think of themselves as business owners, but they are expected to file business taxes. This can feel incredibly daunting and frustrating, and Bookkeepers at Keeper Tax help them navigate these complexities.  Tax-related content on the internet today is awful - full of jargon and overly conservative.  In contrast, we're not the traditional stuffy accounting firm. It'll be your mission to de-mystify and detangle the ta...

Customer Service Specialist (with Great English and Communication Skills)

• 3 years ago
• Location : USA Preferred

Are you looking for a long term, 100% remote position in a resilient industry?Great - We are looking for an All star Customer Support specialist to join the Team. Our hiring process is simple as we require you to fill out the onboarding form linked below which takes about 10 minutes.We READ EVERY applicant. We are looking for reliable people to join the team so we will be picky so please try your best!http://bit.ly/fill-out-applicationBenefits:Full-time (40 hours per week)100% Remote Work from HomeImportant - We don’t treat you like an employee, you are a team member and equally as important - we value your output.Amazing, young, and motivated teamBudget for personal developmentYou are Joining a Small Growth Company Where we listen to your input and concern...

• customer service
• english

Technical Customer Support Champion

• 3 years ago

Headquarters: Taiwan URL: https://www.proxyrack.com/ Now Hiring: Remote Technical Customer Support Champion ⏲ Flexible Hours 🗺 Anywhere in the World 🔑 Work with the Founder 📚 Training and Development 💰 Competitive Salary & Perks 🗣 Fluent English, Spanish is a Plus 🚀 High Growth – First Customer Service Hire Who We Are ProxyRack is a leading residential and datacenter proxy provider that helps power other SaaS companies to unblock the internet. We are a successful SaaS that has been around for over 8 years and is currently experiencing a new period of rapid growth. We have huge plans for the next 5 years and we want to get the right people on board to come on...

Licensed Financial Service Rep - Series 7 & 63

• 3 years ago

Headquarters: Detroit, MI URL: http://Allycareers.com $5,000 Sign On Bonus - Licensed Financial Services Rep - Series 63 & 7 or 66 (REMOTE) Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, deve...

Online Fitness & Nutrition Coach

• 3 years ago

Headquarters: Berlin, Germany URL: http://fritzhorstmann.com/career If you meet any of the criteria below and are ready to level up the skills or character traits below then you may be looking at your dream job. GameChanger is looking to bring on a full-time Assistant Coach join our team to support our coaching team in helping handle 1:1 support in the areas of Fitness, Vegan Nutrition and Accountability. You will be supporting Vegans from all over the world who hire us to lose fat, build muscle and take charge of their health and confidence. This is an opportunity to...

Customer support guru

• 3 years ago

Headquarters: Remote URL: https://www.sendowl.com/ SendOwl is on track to be the de facto 'digital delivery' platform for the internet and our growth has accelerated to the point we need the right person to join our team.This is our website: https://www.sendowl.com/This is our help site: https://help.sendowl.com/helpYour role will be to help our merchants succeed in selling and delivering their digital products. While we rely on a 'self-service' approach, if a merchant is struggling, they can turn to us.It will be your responsibility to help them as efficiently as possible. It could be anything from helping them find the right art...

Customer Happiness Representative (Work from home)

• 3 years ago

Headquarters: Toronto, Ontario, Canada URL: http://www.galtonvoysey.com About the position: This is an incredibly exciting opportunity to establish and define our customer service function, all while working out of the comfort of your home! You will ensure that Galton Voysey is synonymous with insane levels of customer satisfaction across every one of our brands. You will have ludicrously high levels of expectation when it comes to customer service in your personal life and will set the bar even higher when it comes to matching and exceeding the expectations of our own customers. To achieve this we need someone who has great ideas for creative solutions & strategies that ensure that Galton Voysey brands have the happiest customers in the world. About you:

Customer Success Manager (Remote - Americas)

• 3 years ago

Headquarters: Paris, France URL: https://www.inventory-planner.com Overview Inventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.The Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software....

Customer Success Manager (AMER)

• 3 years ago

Headquarters: London, UK URL: https://grnh.se/0182ed2c3us At Hopin, we’re reimagining virtual events. As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene, learn, and interact face-to-face online. We’re spearheading the innovative technology that is enabling people to gather online like never before. Our mission is simple: better connections for a better planet. We believe in events without limits, but events that are sustainable an...

Business Analyst

• 3 years ago
• Location : worldwide

We are looking to bring on a few talented sales professionals to join our Sales Department in the role of Business Analyst. Training will commence remotely on June 1, 2021 and will run approximately 6-8 weeks.While the sales team works best during business hours in US time zones, the role itself is 100% location independent, allowing you to live anywhere in the world (*see USA resident requirements below). Be it the beaches in Mexico or in a mountain resort in the Swiss Alps – the choice is yours.This is a huge opportunity for you to work with one of the fastest-growing companies in the U.S. and learn the ins and outs of the online business world. Over the last couple of years, our company has seen explosive growth, and there is no sign of it slowing down. In order to keep hitting our goals, we need to expand our horizons and improve our customer experience to a point that makes us the de-facto standard for buying and selling o...

• business analyst
• customer experience

Operations Coordinator/Project Manager @ fast growth productivity industry startup

• 3 years ago

Headquarters: New York, NY URL: https://www.commitaction.com We offer:  The freedom and flexibility of a 100% remote company—we've been doing it since before it was cool OR necessary!  The excitement and opportunity of joining a fast growth, funded startup that has achieved breakthrough product market fit (our company is doubling its customer base every ~4 months) Exposure to work side by side (and learn from) with senior team members executing in a fast paced environment. Annual compensation in the $65k-80k range with fast track potential for growth.  Opportunity for rapid advancement: We are seeking a candidate to perform several functions fractionally, design best practices for those fun...

Customer Support Lead

• 3 years ago

Headquarters: Geneva, IL URL: http://cgcookie.com This role will be responsible for leading the customer support efforts across the various projects within the CG Cookie ecosystem: supporting internal team members, advocating for our customers, writing self-help documentation, interfacing with development teams, defining team goals and the strategies to attain them. The CG Cookie ecosystem consists of two primary online platforms (CG Cookie and Blender Market) and a few smaller products serving the Blender community. As Customer Support Lead you will be taking charge of a small team to guide all support-related duties with an emphasis on helping the team communicate with a consistent tone, clarity, and attention to detail. ...

Principal Software Engineer

• 3 years ago
• Location : USA

The Opportunity Shorthand is a growing company that provides a digital publishing platform to many of the world's best known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there's never been a more exciting time to join Shorthand. Our company has the rare distinction in this era of money-burning startups of being both investor-backed and comfortably profitable. We're a small team of geeks with art and heart, and a high bar for quality. To deliver our magic to customers and their audiences, we build software that is scalable, flexible, reliable and as simple as possible but no simpler. The Role We tend to do things a little differently at Shorthand. For one thing, we're a small, fully remote team distributed around the world and have been for over 3 years, meaning we have established systems and processes in place. For this role we'll happily take applications from anywhere in the United S...

• javascript
• customer experience
• aws
• nodejs
• architecture
• typescript
• react

Customer Success Specialist (UK / Ireland)

• 3 years ago

Headquarters: Melbourne, Australia URL: https://www.skedda.com We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.We’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.We're a small team, so you'll have a big impact!Your day-to-day will involve: Answering email/chat questions from prospective and existing customers Helping customers find solutions to their unique scenarios Calls and demos...

Product Manager, Customer Success

• 3 years ago

Headquarters: URL: http://current.us Product Manager, Customer Success What is Current? Our mission is to enable budget-conscious consumers to earn additional income from their everyday habits. We accomplish this with an Android app and smartphone that pay users to listen to music, charge their phone, play games, complete surveys; and connect them with exclusive deals to save and earn even more.  We’ve grown our product by several multiples in the last year: over 500,000 people earn on Current daily, we’re approaching $1M in monthly payouts to users, and are...

Customer Support Advocate

• 3 years ago

Headquarters: Singapore URL: http://stamped.io/ Role: Are you currently a SaaS Customer Support Advocate looking for that next big challenge?  Does joining a small team where you can have an enormous impact on the direction of a fast-moving start-up sound exciting?  If you answered yes to these questions, then this might be the perfect role for you! We’re looking for a highly personable, driven and resourceful Customer Support Advocate to join us!  Job Brief: Develop expertise in our product and act as a subject matter expert for our customers. Use strong critical thinking and troubleshooting abilities to correctly identify, i...

Senior Customer Support & Technical Onboarding Specialist

• 3 years ago
• Location : Global

We are looking for an ambitious individual who is genuinely excited to help customers and is proactively trying to improve the customer experience overall. They will act as a first line of defense for any inbound inquiries and help product & customer success teams with managing, resolving and escalating customer issues. They will be responsible for triaging customer issues and developing an efficient and scalable support process. They are confident at troubleshooting and determined to investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ABOUT USWe are a team of ridiculously dedicated professionals who are making a breakthrough in B2B marketing by introducing an autonomous demand generation platform powered by AI-based campaign optimization and experimentation patented technologie...

• customer experience
• salesforce
• tech support
• advertising

Sales Associate, Subscriptions

• 3 years ago
• Location : USA

Headquarters: New York URL: http://www.skift.comSales Associate, Subscriptions - Skift (Remote) Skift is the largest business information and media company in the global travel industry providing news, information, data, and services to all sectors of the world’s largest industry. We are hiring a Customer Service & Sales Associate for Skift Subscriptions, our premium daily news, research and other premium media and information products serving the travel industry.  This position is remote from anywhere in the United States.  The ideal candidate is an entry level sales professional, who values the unique opportunity to make a significant impact on growing the subscription business at Skift. You will take on the dual role as both an individual revenue contributor and customer service associate. Primary responsibiliti...

• customer experience
• customer service

Account Support Guru

• 3 years ago

Headquarters: Melbourne, Australia URL: https://www.skedda.com We’re looking for a friendly, helpful and tech-savvy person that loves getting things done!   Your role will be to work alongside our sales and account management team to efficiently take care of all the behind-the-scenes account support.You’ll be our #1 go-to person for all things accounts and become the guru on all manner of weird and wonderful account setups.We’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.   We're a small team, so you'll have a big impact!   Your day-to-day will invo...

Customer Relationship and Service Manager

• 3 years ago
• Location : Global

Headquarters: Deception Bay, Queensland, Australia URL: http://Hawking.com.auWe are looking for a Customer Relationship and Service Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image. Howevr, this role isn't entirely CX driven, there is also scope to win recurring electrical service contracts and to develop business with an eye to a lucrative recurring bonus for the right kind of enterprising individual. The potential rewards on top of salary are uncapped and only limited by the scope of your business and relationship acumen.To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills...

• customer service
• assistant

Admin Pro

• 3 years ago
• Location : Global

Wholesale In a Box is a new, small, and growing company. We offer a subscription software and training service that helps makers (like folks you might see on Etsy) get their work into stores. We help our makers to grow their businesses and pursue their dreams. You can see more at wholesaleinabox.com. We also have a sister company, One Mill School. As a team, we often do work for either or both companies in a given day.A reality of our company right now is that we’re changing fast, growing fast, and learning on the fly. That means that our team members need to be able to adapt, problem-solve, deal with some amount of ambiguity, and stay positive and solutions-oriented when things are challenging.Our values:Integrity comes first.Overcommunication is good communication.People over process/profit/pr...

• data entry
• customer support
• online research
• english

Technical Support Engineer

• 3 years ago

Headquarters: Santa Monica, CA URL: https://rechargepayments.com/about Overview In a Support Engineer role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls. What You'll Do Live by and champion our values: #day-one, #ownership, #empathy, #humility. Use your technical expertise and customer service skills to resolve questions and issues for our online merchants. Communicate clearly in writing to both technical and non-technical pe...

Customer Support Specialist

• 3 years ago

Headquarters: San Francisco URL: https://pilot.co Description We are looking for a Customer Support Specialist to join our fast-growing team. For this role, we are looking for someone available to work within usual working hours (9:00 am - 5:00 pm) for Philippines or Brazil.  A bit about who we are Pilot is a small distributed company working remotely from the US, Brazil and Poland. Our mission is to create a more open worldwide job market. Today we’re doing that by making it easy to hire and pay people abroad. We’re backed by Sam Altman, Credo Ventures, Y Combinator and some other great investors. What you will be working on You’ll be an active member of our growing support team that provides our users with help over...

Customer Care Specialist - DigitalMarketer

• 3 years ago
• Location : USA

Headquarters: United States URL: https://scalable.co/We're DigitalMarketer, an e-learning company under The Scalable Company umbrella that offers digital marketing training and certification and community for marketing professionals, entrepreneurs, and digital agencies.Learn more about our org structure here.We're searching for our next Customer Care Specialist. Our Customer Care team members are the friendly, knowledgeable voice of DigitalMarketer assisting our customers with everything from answering billing questions to providing product expertise to resolving technical issues, and we're seeking our next team member!The Role:The Customer Care Specialist will be the first point of contact for Digit...

• customer experience
• social media
• counselor

Customer Success Specialist

• 3 years ago

Headquarters: GemPages URL: https://gempages.net/ We Are... GemPages is a page builder and optimization platform for eCommerce stores, with over 10,000 active paying clients. Besides, with our mission to help entrepreneurs worldwide successfully build their own business, we also have Ecomsolid, another product which together with GemPages creates the best ecommerce customer experiences. Our website: https://gempages.net Our App Store: https://apps.shopif...

Customer Support Specialist

• 3 years ago

Headquarters: Toronto, Canada URL: https://contentfly.com About the job ContentFly (YC W21) is building the universal API for content creation - our vision is to allow anybody on Earth to get high quality content for their business in a few clicks. We've grown over 700% in the past 10 months profitably, and just raised a round of financing from some of the world's top investors. Our marketplace has hundreds of great copywriters serving thousands of businesses. We're now looking for a Customer Support Specialist that can provide outstanding service to this growing base of users. Your primary role will be to answer any questions or resolve issues our customers or writers face while using Con...

Customer Relationship and Service Manager

• 3 years ago

Headquarters: Deception Bay, Queensland, Australia URL: http://Hawking.com.au We are looking for a Customer Relationship and Service Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image. Howevr, this role isn't entirely CX driven, there is also scope to win recurring electrical service contracts and to develop business with an eye to a lucrative recurring bonus for the right kind of enterprising individual. The potential rewards on top of salary are uncapped and only limited by the scope of your business and relationship acumen. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving...

Harvest Expert (Full Time, Saturday-Wednesday)

• 3 years ago

Headquarters: New York, NY URL: http://getharvest.com Disclaimer: Don't judge us too quickly! We've made some intentional typos and grammatical errors in this job post. See application requirements section for more info.About Harvest Harvest is an independent software company making tools that help businesses run more smoothly. For the past 15 years, our customers have relied on our products as a critical part of their day-to-day operations. They’re the reason we’re still in business and we owe it to them to deliver legendary support, delivered by our Harvest Experts: wicked-smart human being, empathetic problem-solvers, and patient troubleshooters. The Harvest te...

Customer Care Specialist - DigitalMarketer

• 3 years ago

Headquarters: United States URL: https://scalable.co/ Customer Care Specialist / Remote / Success Team / Full-Time We're DigitalMarketer, an e-learning company under The Scalable Company umbrella that offers digital marketing training and certification and community for marketing professionals, entrepreneurs, and digital agencies. Learn more about our org structure here. We're searching for our next Customer Care Specialist. Our Customer Care team members are the friendly, knowledgeable voice of DigitalMarketer assisting our customers with everything from answering billing questions to providing product expertise to resolving technical issues, and we're seeking our next team member! The Role:...