Remote Job
Customer Support Workforce Analyst, Real Time
Clio - Cloud-Based Legal Technology
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one year ago
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Location : Canada
Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
What your team does:
There are quite a few things that go into making our entire Support team a well oiled machine. Workforce Management (WFM) is one area that plays a significant part in the overall success of Support. Due to the continued evolution of WFM, we are looking to grow our team, and hire a Customer Support Workforce Analyst.
Reporting to the Director of WFM, you will be responsible for intra-day queue balancing and management, tactical planning, schedule adjustments (post-publication) and trend analysis to help the Support team achieve success on a daily and interval basis. This role is ideal for you if you are curious, like working with and analyzing data, identifying opportunities to optimize and gain efficiencies and solving complex problems. You’ll need to...
- Analytical Skills
- Communication
- Workforce Management
- Tactical Planning
- Ad Hoc Reporting
